《【部编】 四川省绵阳市2021高考英语一轮阅读理解精选汇编之七》由会员分享，可在线阅读，更多相关《【部编】 四川省绵阳市2021高考英语一轮阅读理解精选汇编之七（13页珍藏版）》请在金锄头文库上搜索。
1、 四川省绵阳市2021高考英语一轮阅读理解精选汇编之七一、阅读理解（共4题）1.Waterrunsdownhillfrommountaintopstostreamstoriverstooceans.Butdownhillisnttheonlywaythatwatermoves.Anewstudymeasureshowwatertravelsfromcountrytocountryforhumanconsumption.Thisflowisntthetypeweusuallythinkabout.Thesescientistslookedatthewaterusedtogrowandmaketh
2、eproductswhichgetshippedfromnationtonationasimportsorexports.Theycallthisaflowof“virtualwater（虚拟水）”.Wetypicallythinkaboutwaterastheliquidthatflowsfromatap.However,92ofthewaterusedbypeoplegoesintogrowingcrops，accordingtowaterresearcherArjenHoekstra.Herecentlystudiedthehiddentravelsofvirtualwaterusedi
3、nproductsmadefromthingslikecropsandmeats.Theseproductsareshippedaroundtheworld.Forexampleconsiderasugarysoftdrink.Hoekstraestimatedthattoproduceonehalf-literofthedrinkrequiresbetween170and310litersofthewaterabout95isusedtogrowandprocesstheingredients(原料).Another4goesintothepackagingandlabeling.InHoe
4、kstrascalculation,whenonecountryproducesahalf-literofsodaandsellsitabroad，itexportsasmuchvirtualwateraswouldfillalargerefrigeratorAccordingtoHoekstrasnewreport，drycountrieslikeIsraelandKuwait，bothintheMiddleEast,getthemajorityoftheirvirtualwaterfromothercountries，throughimportedproducts.Moresurprisi
5、ngly,somewettercountries，liketheNetherlandsandtheUnitedKingdom,alsogetthemajorityoftheirvirtualwaterfromotherplaces.Thatmeansthatmostofthewaterusedtogroworproducetheproductsandfoodconsumedinthosecountriescamefromothercountries.IntheUnitedStatesmostofthevirtualwaterusedcomesfromAmericansources.InChin
6、aevenlessofthewaterassociatedwithitsproducts51.Whatisthebesttitleforthepassage?A.CropsandVirtualWaterB.ImportandExportofWaterC.BenefitsofVirtualWaterD.Watersworldwidetravels52.Thefirstparagraphisintendedtotalkabout_.A.howwaterflowsB.whatvirtualwaterisC.wherevirtualwaterexistsD.whywaterisimportedande
7、xported53.TheexampleofasugarysoftdrinkinParagraph3isgiventoshow_.A.howdrinksaremadeB.howvirtualwaterisusedC.howvirtualwaterisexportedD.howdrinksareshipped54.Inwhichcountriesdoesmostpartofvirtualwatercomefromoutside?A.lsraelandAmericaB.AmericaandtheNetherlandsC.ChinaandtheUnitedKingdomD.KuwaitandtheN
8、etherlands55.Thepassageismostprobablya_.A.sciencenewsreportB.bookreviewC.newspaperadvertisementD.sciencefictionstory2.Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinorordertokeepandincreasemarketsha
9、re.Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearches,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople:thosetreatedbadlywilltelltheirtalesofwoetoupto20people,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyalNewlungesforcustomercareha
10、vecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest(投资)alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.“Many
11、peopledonotliketalkingtomachines,”saysDr.StoreySeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththem.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrustthesortofcomfortablefeelingspeo
12、plehaveduringface-to-facechatswiththeirlocalbranchmanager.”Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(sayingthatarepairwillbecalmedoutwithinfivehours,butgettingitdonewithintwo);replacingafaultyproductimmediately:throwinginagiftvoucher(购物礼卷)asanunexpected“thanky
13、ou”torentalcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy(forexample
14、,”Iknowhowyoumustfeel”),andpossiblesolutions(replacement,compensationorwhateverfamessuggestsbestmeetsthecase).Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthemthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdela
15、yscausedbyweather,unclaimedluggageandtechnicalproblems.ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirname,jobtitleanda“weareheretohelp”attitude.Thecompanyhasinvestedheavilyininformationtechnologytomakesurethatinformationisavailableinstantlyonscreen.BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaffaretaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.Customercareisobviouslyheretostayan
