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1、Copyright 2019 Pearson Education, Inc.,8-1,Chapter,8,Managing Change and Innovation,Learning Outcomes,Define organizational change and compare and contrast views on the change process. Explain how to manage resistance to change. Describe what managers need to know about employee stress. Discuss tech
2、niques for stimulating innovation.,Copyright 2019 Pearson Education, Inc.,8-2,Copyright 2019 Pearson Education, Inc.,8-3,8.1,Define organizational change and compare and contrast views on the change process.,What is Organizational Change?,Copyright 2019 Pearson Education, Inc.,8-4,External Factors,M
3、arketplace Government laws and regulations Technology Labor markets Economic changes,Copyright 2019 Pearson Education, Inc.,8-5,Internal Factors,Strategy Composition of workforce Employee attitudes,Copyright 2019 Pearson Education, Inc.,8-6,Initiating Change,Organizational changes need a catalyst.,C
4、opyright 2019 Pearson Education, Inc.,8-7,Two Different Approaches,“Calm waters” metaphor “White-water rapids” metaphor,8-8,Copyright 2019 Pearson Education, Inc.,Calm Waters Change,Copyright 2019 Pearson Education, Inc.,8-9,White-Water Rapids Change,Copyright 2019 Pearson Education, Inc.,8-10,Leadi
5、ng a company in change, in an industry in change.,Implementing Change,Organization development (OD): Efforts that assist organizational members with a planned change by focusing on their attitudes and values.,Copyright 2019 Pearson Education, Inc.,8-11,Organization Development Efforts,Survey feedbac
6、k Process consultation Team-building Intergroup development,8-12,Copyright 2019 Pearson Education, Inc.,Copyright 2019 Pearson Education, Inc.,8-13,8.2,Explain how to manage resistance to change.,Resistance to Change,Uncertainty Habit Concern over personal loss Belief change is not in organizations
7、best interests,Copyright 2019 Pearson Education, Inc.,8-14,Reducing Resistance to Change,8-15,Copyright 2019 Pearson Education, Inc.,Copyright 2019 Pearson Education, Inc.,8-16,8.3,Describe what managers need to know about employee stress.,Employee Reactions to Change,8-17,Copyright 2019 Pearson Edu
8、cation, Inc.,Change often creates stress for employees!,Change Often Creates Stress for Employees,8-18,Copyright 2019 Pearson Education, Inc.,Symptoms of Stress,8-19,Copyright 2019 Pearson Education, Inc.,Causes of Stress: Job Related,Task demands Role demands Interpersonal demands Organization stru
9、cture Organizational leadership,Copyright 2019 Pearson Education, Inc.,8-20,Causes of Stress: Personal,Family and personal issues Personality type,Copyright 2019 Pearson Education, Inc.,8-21,Reducing Stress,Copyright 2019 Pearson Education, Inc.,8-22,Copyright 2019 Pearson Education, Inc.,8-23,8.4,D
10、iscuss techniques for stimulating innovation.,Creativity and Innovation,Copyright 2019 Pearson Education, Inc.,8-24,Creativity: The ability to produce novel and useful ideas. Innovation: The process of taking a creative idea and turning it into a useful product, service, or method of operation.,Inno
11、vation Process,Copyright 2019 Pearson Education, Inc.,8-25,Perception Incubation Inspiration Innovation,Encouraging Innovation,Copyright 2019 Pearson Education, Inc.,8-26,Structural Variables and Innovation,Copyright 2019 Pearson Education, Inc.,8-27,Organic structures Abundant resources High interu
12、nit communication Minimal time pressure Work and nonwork support,Culture and Innovation,Copyright 2019 Pearson Education, Inc.,8-28,Acceptance of ambiguity Tolerance of the impractical Low external controls Tolerance of risks Tolerance of conflict Focus on ends Open-system focus Positive feedback,HR and Innovation,Copyright 2019 Pearson Education, Inc.,8-29,8-30,
