《IBM 关键时刻(MOT).ppt [兼容模式]》由会员分享，可在线阅读，更多相关《IBM 关键时刻(MOT).ppt [兼容模式]（24页珍藏版）》请在金锄头文库上搜索。
1、? ? ? Moment Of Truth?MOT? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? ?Jan Carlzon? ?CEO? ? ? ? ?MOT?1000?5? 15?=5000? ?15? ?5000? MOT? ? ? Click to buy NOW! P D F - X C h a n g e w w w
2、. d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m IBM?MOT? 14?IBM?50 ?1993?IBM? IBM? ?IBM?IBM? ?10%?50%? ?IBM? ?IT?IBM ? MOT?IBM ?IBM ? ?IT? ?IBM?800? ?25 ? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to bu
3、y NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? ?MYCO?IBM? ?FILTEX?4500?FILTEX ?MYCO?20? ?TNS? ? ? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? FILTEX Stephen Cheung
4、Michael Yan Nancy Ramon Jim Dobell Michelle John Cameron DavidPeter Linda Tan MYCO Tech Support TNS Simon Li Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? 4500? ? ?MYCO? ?” ?Michelle ?David
5、 ?John Cameron ?Jim Dobell ?Call Center?Peter Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m ? “? ? ?” Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW
6、! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m ? ?FILTEX? ?FILTEX? ? ? ? ? Stephen Cheung ? ? ? ? ? ? ? ? ?IT? ? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m ? ? ?John? ? ?Stephen?
7、 ? ?Stephen? ? MYCO “Stephen”? ? ? ? ? ? TNS Stephen Cheung ? ?Intranet ? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m ? ? Stephen Michelle Paul Thomas Simon Li Click to buy NOW! P D F - X C h
8、a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? ? Explore ? Offer ? Action ? Confirm Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r
9、a c k . c o m MOT? ? Explore ? ? ? ? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? ? Explore ? “Stephen”? ? ? ?” Chueng? ? ? ? ? “?” Click to buy NOW! P D F - X C h a n g e w w w . d o c u
10、- t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? ? Explore ? ?3 ? ?2 ? ?1 ? 0 ? ?1 ? ?2 ? ?3 ? ? ? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o
11、 m MOT? ? Explore ? ? Stephen Cheung?Michelle? ? Stephen Cheung?John Cameron?Nancy Ramon ? ? Michael Yan?Jim Dobell? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o m MOT? ? Explore ? ? Stephen?Michelle? 1? 2?Paul? ?Michelle ? ? ?Stephen? ? ? ?Michelle ? ? ? ? ? Click to buy NOW! P D F - X C h a n g e w w w . d o c u - t r a c k . c o
