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1、入住(Check in),简单回顾 请问您有预订吗？,Do you have a reservation, please?,请出示您的护照。,May I have your passport (for a moment to make a copy please)? May I see your passport?,请问您预住几天？,How long will you be staying here? How long would you like to stay,请问您付现金还是信用卡？,How would you like to pay, in cash or by credit card
2、?,入住(Check in),一，支付现金 我们酒店在入住时预付，请您先付400元作为押金，退房时退还剩余金额,We take prepayment now at check in ,Please pay 400 CNY as a deposit,The rest of it will be returned to you at check out.,入住(Check in),May I have your credit card please?,This amount of money will be temporarily frozen by the bank.,二。信用卡支付,When
3、you check out, please show us your credit card again.,We will make the confirmation of your credit card,We will book a pre-authorization of 400 Yuan.,请出示您的信用卡,我将在您的信用卡里做400元预授权,这笔钱暂时通过银行冻结,结帐时需要您再次出示信用卡,我们将在您的预授款做确认,pre-authorized debit (or PAD)预授权 credit limit信用额度,房型介绍(Room type introduction),我们有商务
4、房，房间内是一张1.8米宽的大床，228元/天。套房是一大一小床，368元/天，适合三口之家，都提供免费宽带上网服务，请问您需要哪一种房型？ We have a business room with a queen-size bed. The room rate is 228 yuan per night. We have a suite room with two beds, one is large and the other is small, which is suitable for a family of three. The room rate is 368 yuan per n
5、ight. There is complimentary wired internet access available in all guest rooms. What kind of room would you prefer?,房型介绍(Room type introduction),如果您需要，我们可以为您提供无烟房。 Would you care for a smoking or non-smoking room? 对不起，单间现在已经客满了，标准间可以吗？ Im afraid we have no single rooms available, would you like a s
6、tandard room, please?,退房(Check out),请出示您的房卡和预付金收据。 Would you please show us your room key card and the deposit receipt? 您一共消费199元，我为您做了预授完成，请您在这张POS签购单签字确认。 Your hotel bill totals 199 yuan. As I have made your pre-authorization completion, would you please sign your name on the printed slip?,退房(Chec
7、k out),请您输入密码。 Please input your password. 请您在结帐单上签字确认。 Would you please sign the bill? 您一共消费300元，您的预付金是400元，找您100元。 Your hotel bill comes to 300 yuan. As you have already paid a deposit of 400 yuan, you will be given back 100 yuan. Would you like to check it?,退房(Check out),预付金收据遗失(missing the depos
8、it receipt): 请您在帐单上注明“预付金收据丢失”，并签名。 Would you please write down the words “My deposit receipt is missing” and sign your name right here? 请问您下一站将去哪个城市，我们可以为您预订下一站房间。 Would you please tell us your next destination, can we reserve a room in advance? 这是订房中心的名片，如果下次您入住，可以提前打电话预订，我们会为您保留房间。 This is our ca
9、ll center card, if you want to stay again, please reserve room in advance, we will keep the room for you.,退房(Check out),我们的住宿计费是从早晨8点(6点)开始，到第二天中午12点作为一天。 One full days charge is from 8:00 am to 12:00 noon（2:00 PM） next day. 您可以在这个时间段入住，但是您必须在中午之前退房 You may check in at anytime during this 28 hours.
10、But you must check out by noon.,退房(Check out),您的退房时间应该是中午12点，12：0018：00之间退房需要加收您半天的房费；18点之后退房将收您一天的房费，也就是和第二天12点退房收相同的费用。 The check-out time is 12:00 at noon. Please be informed that a half days rent is charged against a room between 12:00 noon and 18:00 p.m and rooms after 18:00 p.m. are charged fo
11、r one extra night.,问询(Inquire),如果您需要用早餐，可以在总台购买早餐券,15元/位。早餐时间为6：459：30，餐厅在一楼。 We offer buffet breakfast in the hotel restaurant from 6:45 to 9:30. The restaurant is on the 1st floor. You can buy breakfast coupons in advance at the Reception desk. Each coupon is 15 yuan per person.,问询(Inquire),我们取开水是
12、自助式的，楼层过道有开水炉和取开水的指示牌，您可以在那里自助取水。 We have boiled water supply in the corridor on each floor and you can fetch it any time of the day. 出门右转，沿街直走200米右手边就是24小时便利店。 Go out of the hotel first, and then turn right. There is a 24-hours convenience store just along the street which is about 200 meters away
13、from the hotel.,电话收费标准Telephone Charge,国际长途 IDD: 0.88元/6秒 0.88 yuan per 6 seconds 港澳台 Hongkong、Macau、Taiwan 0.22元/6秒 0.22 yuan per 6 seconds 国内长途 DDD 0.077元/6秒 0.077 yuan per 6 seconds 市内电话 Local call: 首3分钟0.22元，以后每1分钟0.11元。 the first 3 minutes 0.22 yuan, then 0.11 yuan per minute 声讯电话 Information c
14、all 1-2元/分钟 1.00-2.00 yuan per minute,问询(Inquire),如何打市内电话(How to make local call):： 市内电话：0号码，是付费的。 For local calls, please dial 0 to get an outside line first and then the number you want. Local calls made from the hotel room are not free of charge.,问询(Inquire),如何拨打国内长途电话(How to make domestic direct
15、 call) : 国内长途：座机0区号号码，*元/分钟 For domestic direct calls, please dial 0 first, then followed by the area code, and finally, dial the number you want. The fee is XX yuan per minute. 国内长途：手机00号码，*元/分钟 To call a mobile phone, please dial 0 first, then followed by the number 0, and finally, dial the teleph
16、one number you want. The fee is XX yuan per minute.,问询(Inquire),如何拨打国际长途电话(How to make IDD calls): 国际长途：0+国家号码+区号+号码，*元/分钟。国际长途是关闭的，如需拨打，请告知总台为您开通。 To dial International calls, please dial 0 first, then followed by the country code, area code and the telephone number. The fee is XX yuan per minute.You may request to open the International service at the Reception desk.,预订被取消(Cancel reservation),对不起，您预订的房间已超过我们为您保留的时间，由于一直无法联系到您，超过时间后您预订的房间电脑已经自动取消。目前房间已经
