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1、普通高等教育“十一五”国家级规划教材旅游专业英语规划系列教材Practical Tourism English旅 游 实 践 英 语（第2版）下册教 师 用 书吴 云 编著旅游教育出版社Contents目录 下册Unit 11 Meeting & Banquet Service 会议与餐饮服务Unit 12 Exhibition Service 展览服务Unit 13 Health & Recreation Service 休闲康娱服务Unit 14 Shopping Service 商场促销Unit 15 Local Tour Guide Service 地陪导游服务Unit 16 Trav
2、el Destination 旅游景区（点）服务Unit 17 Handling Problems & Emergencies 处理问题和突发事件Unit 18 Handling Customer Complaints 顾客投诉处理Unit 19 Checking Out 结帐离店Unit 20 Selling the Travel Market 旅游市场营销Unit 11 Meeting & Banquet ServicePreview 1. Bistro style2. Classroom style 3. U-shape style 4. Boardroom style 5. Theat
3、re style 6. Hollow square styleDialog Ia. F b. T c. FDialog II 1. The center stage can be hydraulically raised or lowered in tiers.2. A roving microphone will come in handy so that the audience could get the opportunity to raise questions or give the voices. 3. Because there is a simultaneous transl
4、ation system. 4. The laptop computer is connected with the rear screen projector over the lectern. Dialog III1) c 2) c 3) c 4) d 5) aDialog IV1)aperitif a drink you have before you eat portion (of food) a serving of food speciality special food which a restaurant offers starter the first course of a
5、 meal 2) a. Say that you need to help some customers.I need to deal with some customersb. What do you do to a stand after a conference?Take down the stand.c. Ask someone about their visit to youDid you enjoy your stay?d. Say that you enjoyed the conference?We had a good time. e. Say you want to visi
6、t again next yearI hope you can come back. Reading I1) Two months. 2) bReading II1) Businesspeople lead very busy lives and often have to attend to some urgent matter. They may not always be able to attend important meetings. Audio conferencing allows business people to conduct meetings in a conveni
7、ent way.2) dListening ITape script: Types of Banquet ServiceIt is important to decide on the type of service used at a banquet. Each service costs differently from another. The most common form of banquet service is plate service. It is also known as American service. The food is at the kitchen and
8、waiters send the plates to the table from the left to the guest. At the end of the course, the plates are picked up from the right. With Russian service, food is served from platters and waiters work as teams. They place food items on the diners plates. It is also called platter service. Then comes
9、next is French service, also known as cart service. It requires much space between tables for waiters to move around. With this service, a gueridon（餐厅内作上菜服务用的小桌子）is set at the table side and food is prepared on the gueridon. Pre-set service is a faster service that is often or lunches. The first cou
10、rse of soup, salad or appetizer is set on the table before the guests arrive. Buffet service is a display of food items on table stations, so that attendees can select food for their own. This service may combine with other styles. For example, a banquet may begin with a buffet and then a sit-down d
11、inner served plate style; or the first and dessert courses are served by waiter and the main dishes buffet style.Listening IIA.Sending FaxGuest name Tom Smith Room number Room 1102 . Send fax in /at The Business Center Places to send the faxes to Paris, London, Guangzhou Cost for international fax R
12、MB 65 Yuan Cost for domestic fax RMB 20 Yuan Way of payment By signing the bill_B. Tape script:Sending Faxes at the Business CenterStaff 1:Mr. Smith, how was everything this evening?Guest:The meal was great. Staff 1:Anything else we can do for you? Guest:Excuse me, just one more thing. Can I send a
13、fax from my room?Staff 1:Im sorry, sir, but no. Guest:Can you tell me where I could find the nearest fax machine? Staff 1:The Business Center is on the first floor. Let me show you the way. Guest:Thank you. (At the Business Center)Staff 1:My colleague will help you with any further matters. Goodbye,
14、 Mr. Smith. Guest:Thank you so much. Staff 2:Good afternoon. What can I do for you, sir?Guest:Hello, I need to send some faxes. Staff 2:Would your fax be international or domestic, sir?Guest:Both, actually. Im afraid I have to send several faxes today to both Europe and here in China. How much for, say, three pages? Staff 2:An international three-page fax would cost about RMB 65 Yuan. A local domestic fax would cost around RMB 20 Yuan for three pages. Guest:OK. One to Paris, one to London, and two to Guangzhou. Here are the fax numbers. Staff 2:Well, let me take care of t
