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1、Management Communication,管理沟通,管理沟通的内涵和过程,Skills required for a good manager:,1) technical skills: these skills, however, constantly change and can become quickly outdated. What gets you in the door wont necessarily get you promoted. 2) relating skills: at the heart of what management is about: readi
2、ng, writing, speaking, listening and thinking at the same time. 3) conceptual skills: to look beyond the details of todays work assignment and see the bigger picture. But if you havent formed the relationships to help you get promoted, you may not be around long enough to have the chance to use your
3、 conceptual skills.,communicating is the job!,One-on-one conversations Telephone conversations Presentations Public speaking to large audiences Writing: the ability to put ideas on paper in a clear, unambiguous fashion. (remember: documents take on lives of their own, recipient free to do as he sees
4、 fit with your writing, even using it against you. So if ill-considered or expressed),教学手段,讲座 课堂讨论 角色扮演 案例分析,3A课程目标,意识（Awareness） 态度（Attitude） 行动（Action）,人生即沟通,人是社会关系的总和： 父子、夫妻、同事、师生、商业伙伴 等 人们之间关系的不平衡是绝对的 处理与调整关系的手段 武力、法律、权威、沟通 沟通是调整关系最首要的、最普遍的手段,一则故事：,名人交际失误 阿尔伯特:“谁?” 女王:“我是女王.” 阿尔伯特:“谁啊?” 女王:“维多利亚
5、.” 阿尔伯特:“谁啊?” 女王温柔地回答:“你的妻子.”,Chapter 1 Introduction,1. A game: Chinese murmur,This course is for you if you need to speak in a managerial, business, government, or professional context.,大兔子，大肚子，大肚子的大兔子，要咬大兔子的大肚子。,沟通不是万能的，但没有沟通却是万万不能的！ 沟通是管理的灵魂！ 沟通无处不在，无时不在！,Prisoners Dilemma (game theory),Case: Two
6、 prisoners, questioned in isolated rooms, the one who confesses their crimes first will be sentenced to only 1 year in prison, the one who refuses to confess, 3 years, but if both deny their crimes, released right away. -If you were one of the prisoners, what would you do? (remember: you cannot comm
7、unicate with each other.),2. Prisoners dilemma,1+1 =2,Prisoner 1,Prisoner 2,A,A,R,R,1+3 =4,3+1 =4,0+0 =0,Discussion(1)：Background,You are a group of astronauts. Your landing vehicle has broken down and landed 200 miles from the mother ship on the moon. Most of the equipment is either damaged or lost
8、 and the following things are the only ones left to last you for the 200 miles to the safety. However, among all these things, you can only take 8 with you. Now, you have to reach a consensus among yourselves and put them in a list in order of importance and decide on the things you are going to tak
9、e with you. 你是一位宇航员，与另外几位宇航员驾驶一太空船飞向月球，原计划去与已经降落月球、作为基地的太空母船会合。然而，因机械故障，你们的太空船只能迫降在距离太空母船200英里之外的月球表面。降落时许多设备受到损坏，而为了生存你们必须充分利用未受损坏的装备自行到达太空母船。下面列出了15样未受损坏的物资和装备，请依据其重要性分别标出1-15，以供你们出发时酌其重要性决定取舍（比如，你们的体力只能带13件，就只好放弃另外两件）。,Discussion(1)：Background,Discussion(1)：Group Communication,After finishing sel
10、f-judgement, your group uses informative or persuasive communication so as to get access to the common decision. The turn of 15 things should try to get everyones agreement. Attentions: -No matter informative, or persuasive communication, logic is the fundamental; -Dont change your idea only to avoi
11、d the conflict; -Dont make decision only to abide by “the minority and the majority” rule,Discussion(1)：,What do we learn from the above games?,Chinese murmur: Prisoners dilemma: Adventure on the moon:,We need communication to avoid misunderstanding.,We need communication to survive.,We need communi
12、cation to get things done in a team.,Discussion(2)： Self-assessment,What key techniques, you think, decide the success of your career? What are your communication barriers in your job? What are the most effective approaches to improve your communication skills? What do you wish to learn much more in
13、 this course?,Significance of MC,Co-ordination requires communication. what is an organization? Firstly, it consists of a number of people. Secondly, it involves interdependence. Communicative capability heavily influences your career development to some extent.,Harold Koontz (哈罗德孔茨)：“管理就是设计和保持一种良好环
14、境，使人在群体里高效率地完成既定目标。” Henri Foyol (亨利法约尔): planning计划, organizing组织, coordinating协调, commanding领导, controlling控制 Henry Mintzberg (亨利明兹伯格): “Verbal and written contacts are the managers work.” “Managers must be able to communicate easily and efficiently.”,约翰奈斯比特：“未来竞争将是管理的竞争，竞争的焦点在于每个社会组织内部成员之间及其与外部组织
15、的有效沟通之上。” “Future competition will be the competition of management, the focus of which lies in effective communication between members of the institution or between the members and people from outside the institution.” 松下幸之助：“伟大的事业需要一颗真诚的心与人沟通。” 乔丹与皮蓬：“我们两个人在场上的沟通相当重要，我们相互从对方眼神、手势、表情中获取对方的意图，于是我们传、
16、切、突破、得分；但是，如果我们失去彼此间的沟通，那么公牛的末日来临了。”,美国著名学府普林斯顿大学对一万份人事档案进行分析(survey) ，结果发现：“智慧intelligence”、“专业技术expertise”和“经验”只占成功因素的25，其余75决定于良好的人际沟通。 (accounts for only 25 of their success. The rest 75 comes from good interpersonal communication skills.) 哈佛大学就业指导小组1995年调查结果显示，在500名被解职的男女中，因人际沟通不良(miscommunication)而导致工作不称职者占82。 “三个臭皮匠，赛过一个诸葛亮”,Survey:,新快报2005.7.23 -中国职业经理人与世界同行的差距在于 他们的沟通技巧和能力。,Communicative capability heavily influences you
