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1、Consultation Paper for Crown Catering ServicesCase study Report for ICT Assessment Task 1Module Name:Information and Communication Technology in BusinessModule Code:F84W 35Assessment:Task 1Name:Liu LitaoClass:GTB 1SCN:157052020Date: 11/18Table of Contents1.0 Introduction22.1 Decision making at strat
2、egic, tactical and operational22.2 Three types of information system32.3 Legislation governing management and handing of information42.4 Three data communication systems52.5 Benefits for Crown Catering Services52.6 Treats and security procedures62.7 Innovations73.0 Conclusion74.0 Reference81.0 Intro
3、ductionThis report is to solve the problems the Crown Catering Services must face about Information and Communication Technology in Business(ICT) at the new age. The main problems are that the company was established in 2001. And they have some trouble because of out of date. So this report describe
4、d the following points. The nature of the information required for decision making at strategic ,tactical and operational and its types of system is the first one. Then, legal aspects cannot be avoided. The original key point is the data communication systems. As for security, must focus on the thre
5、ats and the security procedures. Finally, the problem previously mentioned about out of date, is rely on innovation to solve.2.1 Decision making at strategic, tactical and operationalThere is a diagram as follow:The strategic level obtain the internal information about profitability and the external
6、 about market trends to make decision. Their decision can affect the whole organization. In the case study, the Crown Catering Services strategic level obtain that the companys work is inefficient, particularly in regard to its ICT systems. And they ask a consult to the company to provide him with c
7、lear recommendations on the action.The tactical level obtain the internal information about variance analysis and the external about customers feedback. They decided the tactics to use. In the case, Conner Webster is in this level as its managing director. One major project that Conner is currently
8、planning is a marketing survey project that will involve him working with a number of key personal in the Marketing Department.The operational level must know the information on hour by hour information update. In the internal way, they can get the information by their work process. And they can get
9、 the information by public data in the external way. In the case, the branches team leaders should carry out the plan of the project. Due to the need to complete this survey project in the most effective manner to allow results to be obtained quickly.2.2 Three types of information systemManagement i
10、nformation systems employinformation technologyto collect and communicate all the information a company or institution uses to operate. Each department or function of an organization produces its own operational and financial data and as a result has its own information system to keep track of it al
11、l. There are as many types ofmanagement information systemsas there are departments or functions in an organization, but there are a fewspecific systemsthat almost every organization or institution needs for the whole to operate smoothly.A management reporting system is a database designed to report
12、 on thefinances and operationsof all levels of management in an organization. A companys management reporting system is commonly used by middle managers to generate regular reports comparing current and past financial performance to determine financial growth and to track how the middle managers the
13、mselves are performing. Upper management uses the data generated by the reporting system to compare the companys current financial position and its efficiency of operations against its predetermined goals for the company.Decision-Support System could used by the strategic level.Decision-support syst
14、ems (DSS) are specifically designed to help management make decisions in situations where there is uncertainty about the possible outcomes of those decisions. DSS comprise tools and techniques to help gather relevant information and analyse the options and alternatives. DSS often involves use of com
15、plex spreadsheet and databases to create what-if models.The tactical level should use the management information system. A management information system (MIS) is a system or process that provides information needed to manage organizations effectively . Management information systems are regarded to
16、be a subset of the overall internal controls procedures in a business, which cover the application of people, documents, technologies, and procedures used by management accountants to solve business problems such as costing a product, service or a business-wide strategy. Management information systems are distinct from regular information sys
