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1、KeySentences（重点句子）780.Whyareyouleavingyourpresentjob？你为何要离开现职呢？781.ImdesiroustoleavemypresentemploymentsothatIcanimprovemypositionandhavemoreresponsibilities.我希望离开现职就是为了提高我的职位和获得更多的责任。782.Idlikeyoutotellmesomeofwhatyouvebeendoingrecently.我想请你告诉我你最近一直在做什么？783.EverydayIgotoworkontimetoguaranteetheprop
2、eroperationofthefrontdesk.我每天按时上班，以保证前台工作的顺利进行。784.Weacceptbooking，tellaboutroomrates，findouthowthebillwillbepaidandhelpthegueststocheckinandcheckout.Whensomeguestswanttohavecancellations，changeroomsorextendareservation，weshouldalwaysofferourhelpwithcourtesy.我们接受订房、解释房价、看顾客以什么方式结算，帮助顾客入住及结账。如果有顾客要求取
3、消预订、换房间或延长住宿时间，我们总是给予周到服务。785.Inwhatwaydomostclientscheckout？多数顾客以什么方式结账？786.Mostclientscheckoutbycreditcard，travellerschequesorMastercard.Ourhoteldoesntacceptpersonalcheques.多数顾客用信用卡、旅行支票或万事达卡结账。我们不接受个人支票。787.Howdoyoudealwithareservationmix-up？你们如何处理订房出现的差错？788.Ifwearebookedsolid，Iwouldfirstofallap
4、ologizetotheclientsforthismistake.ThenIllaskthemtorestonthechairswhileIcontactanotherhotelforthem.如果所有房间都已订完，我先向顾客道歉，然后请他们坐下休息，我为他们另外联系一个宾馆。789.Whatwouldyoudoifthegueststotalbillexceedsthecreditlimit？如果顾客的账单超过信用卡限额怎么办？790.Iwouldaskiftheguestiswillingtopaythedifferencebycash.Ifnot，Illtrytogetpermissi
5、onfromtheofficewhichsetthelimittoextendcreditoverthatamount.我先征求顾客意见，看他是否愿意用现金支付差价。如果不愿意的话，我就和发卡机关联系，看能不能扩大限额度。791.Whyareyouinterestedinworkingwithourhotel？你为何对到我们宾馆工作感兴趣？792.Mypastworkexperienceiscloselyrelatedtothisjob.Iamconfidentofdoingthejobwell.ThereforeIamdesiroustogetthispost.我过去的经验同这份工作密切相关
6、，我有信心把它做好。因此我很想得到这一职位。793.Dontyoulikethework？你不喜欢那份工作吗？794.Ilikedthework.However，thehotelistoosmallformetowidenmyexperience.我喜欢那份工作，但那家宾馆太小了，难以增长我的工作经验。795.Therearenotmanyforeignguestsinthehotel.AsanEnglishmajor，Idliketotakeamorechallengingjob.ThatsthereasonwhyIwanttocomehereforajob.我们那家宾馆没有多少外国客人，作
7、为一名英语专业的学生，我想做一些更具挑战性的工作。这就是我为什么要来此应聘的原因。796.Howlonghaveyoubeenworkingthere？你在那儿干多长时间了？797.Ivebeenworkingtheresince1996.我从1996年起就在那家宾馆工作。DialogueA（I=Interviewer主试人A=Applicant申请人）A：Excuseme.MayIseeMr.JohnWatt，themanager？I：Itsme.WhatcanIdoforyou？A：Ihavecomeatyourinvitationforaninterview.Nicetomeetyou，
8、MrWatt.I：Nicetomeetyou，too.Pleasesitdown.A：Thankyou，Sir.I：Iveinvitedseveralcandidatestocometoday.Youarethefirstonetohavearrived.Ihopethattheearlybirdwillcatchtheworm.A：Ihopeso.I：MayIhaveyourname？A：IamBeijiangZhang.I：Howdoyouspellyoursurname？A：ZhangZ.H.A.N.G.I：Nowtellmewhatuniversityyouweregraduatedf
9、rom.A：IwasgraduatedfromNanjingUniversity.I：Whatwasyourmajorintheuniversity？A：MymajorisEnglish.I：NowonderyouspeakEnglishsofluently.A：Thankyouforyourcompliment，sir.I：Whereareyouworkingnow？A：ImworkingatBaodaoHotel.I：Iwouldlikeyoutotellmesomeofwhatyouhavebeendoingrecently.A：OK.EverydayIgotoworkontimetog
10、uaranteetheproperoperationofthefrontdesk.Weacceptbooking，tellaboutroomrates，findouthowthebillwillbepaidandhelpthegueststocheckinandcheckout.Whensomeguestswanttohavecancellations，changeroomsorextendareservation，weshouldalwaysofferourhelpwithcourtesy.I：Inwhatwaydomostclientscheckout？A：Mostclientscheck
11、outbycreditcard，travellerschequesorMasterCard.Ourhoteldoesntacceptpersonalcheques.I：Howdoyoudealwithareservationmixup？A：Ifwearebookedsolid，Iwouldfirstofallapologizetotheclientsforthismistake.ThenIllaskthemtorestonthechairswhileIcontactanotherhotelforthem.I：Whatwouldyoudoifthegueststotalbillexceedsth
12、ecreditlimit？A：Iwouldaskiftheguestiswillingtopaythedifferencebycash.Ifnot，Illtrytogetpermissionfromtheofficewhichsetthelimittoextendcreditoverthatamount.I：Youseemtohavedoneagoodjob.Whywouldyoucomeheretoapplyforthejob？A：Oursisasmallhotel.Therearenotmanyforeignguestseveryyear.AsanEnglishmajor，Idliketo
13、takeamorechallengingjob.ThatsthereasonwhyIwanttocomeandworkinyourhotel.I：Howlonghaveyoubeenworkingthere？A：Ivebeenworkingtheresince1996.I：Couldyoutellmeyourexpectationinsalary？A：TheaveragesalaryfordepartmentmanagersisOK.I：Haveyougotanyotherextrarequirements？A：No.I：Wellgrantyouacommencingsalaryof3，500
14、yuanamonth.Isthatacceptabletoyou？A：Ithinkto.I：Howcanwecontactyouaboutourfinaldecision？A：Youcancallmeatthisnumberduringtheworkhours.I：WellgetintouchwithyoubynextMonday.Thankyou，Mr.Zhangforyourinterestinourhotel.A：Thankyou，Mr.Watt.Ihopetoseeyouagain.I：Ihopeso.Notes注释1.Itsme.我就是。2.Youarethefirstonetoha
15、vearrived.Ihopethattheearlybirdwillcatchtheworm.你是第一个来到的，我希望捷足者会达到目的。Theearlybirdwillcatchtheworm.是一句谚语，译为：早起的鸟儿有虫吃。3.NowonderyouspeakEnglishsofluently.难怪你的英语如此流利。Nowonder（that）难怪，不足为奇，如：Hehadmadeathoroughinvestigation.Nowonderheknewsomuchaboutit.他进行了彻底的调查，无怪他对此事了解很多。4.Thankyouforyourcompliment，sir.谢谢你的夸奖，先生。5.TheaveragesalaryfordepartmentmanagersisOK.部门经理的平均工资即可。WordsandExpressionsrecentlyad.最近，近来guaranteev.保证thefrontdesk（宾馆的）前台工作FrontOfficeManager前台经理roomrates房间价格checkin登记入住checkout结账cancellationn.取消预订reservationn.预留、预订withcourtesy礼貌地，客气
