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1、酒店管理系统分析与设计 摘 要 随着我国经济的发展，人们的生活水平有了显著提高，假日经济和旅游经济已 经成为人们消费的热点。各地也把旅游业当作本地经济发展的重要支柱之一，促进 了酒店业的快速发展。从而酒店的业务量不断增长，信息的处理越来越复杂。因此， 酒店对实现计算机化、信息化有着越来越强烈需求。酒店管理系统的目标就是立足 酒店应用实际，着眼于酒店未来发展，以强化酒店管理，提高酒店的服务效率和服 务质量。 本文首先阐述了酒店管理系统的相关定义，酒店管理系统在酒店管理工作中的 作用和意义，国内酒店管理系统的研究现状；然后对酒店管理系统作了详细的分析 和设计。在分析中首先对系统的需求性和可行性进行
2、了详细的分析，在此基础上得 出新系统的业务流程图及数据流程图，随后进行了数据字典的设计；在系统的设计 中首先对系统的总体功能进行了设计，随之对各子系统的功能进行了详细的设计， 各子系统的功能基本上可以满足酒店日常管理的需求及客人住店的要求。数据库的 设计采用了 E-R 图和二维表的形式来表示；最后对系统的软硬件的配置作了选择。 本系统在分析和设计的过程中始终遵循着实用性、先进性、可靠性、经济性等 原则。本系统的运行可以改善酒店管理质量、提高酒店总台工作人员的工作效率以 及客人的满意度，降低酒店的运营成本等。 关键词：酒店管理系统；系统分析；系统设计 Abstract With the deve
3、lopment of Chinas economy, peoples living standards have been improved significantly. Consequently, holiday economy and tourism economy have been hot pots of consume. Tourism in each region is recognized as one of the important pillars for local economic development and the rapid development of the
4、hotel industry is promoted. As a result, the hotel business continues to grow and the information processing becomes more and more complex. Therefore, the demand of the computerized, information technology has become increasingly strong. The goal of Hotel Management System is based on the actual app
5、lication of the hotel. It focuses on the hotels future development, aiming to strengthen the hotel management and improve hotel service efficiency and service quality. This paper begins by describing the relevant definition of hotel management systems, and the role and significance of hotel manageme
6、nt system in hotel management job, and the status quo about domestic hotel management system; and then does the detailed analysis and the design to the hotel management system. In analysis, First, it has carried on the detailed analysis to systems demanding and the feasibility; Second, it obtains th
7、e new systems service flow chart and the data flow chart based on above, then followed by the data dictionary design; in systems design, first it has carried on the design to systems overall function, then on the detailed design to various of subsystems function which basically may satisfy the reque
8、st for the hotel current management and the demand of the visitors staying at an inn. The database design has been expressed by adopting to the E-R chart and the two-dimensional table form; Finally it has made the choice to systems software and hardwares disposition. This system has always followed
9、the practical, advanced, reliable, economic and other principles in analysing and designing process. The operation of the system can improve the quality of hotel management, the work efficiency of the hotel reception staff and satisfaction of guest, and reduce the operating costs of the hotel. Keywo
10、rds: hotels management system; System analysis; System Design 目 录 引 言.1 第一章 概述.2 1.1 酒店管理系统的含义.2 1.2 酒店管理系统的作用.3 1.3 酒店管理系统的意义.3 第二章 金凯云天大酒店管理系统分析 .5 2.1 金凯云天大酒店概况.5 2.2 系统初步调查.5 2.3 酒店管理系统需求分析.6 2.3.1 领导者的需求分析.6 2.3.2 员工的需求分析.7 2.3.3 客人的需求分析.7 2.3.4 软件属性需求分析.8 2.4 金凯云天大酒店业务流程分析.8 2.4.1 酒店组织结构分析.8 2.4.2 酒店业务流程分析.9 2.5 系统可行性分析.14 2.5.1 技术可行性.14 2.5.2 经济可行性.
