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1、Case 9：Pacific Pathology,Introduction,Michael Ridley has recently joined Pacific Pathology New team members Different gender, age, culture and personality,Focus on 7 point,1. Roles 2.Tasks 3. Supportive relationships 4. Individual needs 5. Contribution of others 6. Interpersonal communication 7. Cul
2、tural values,Roles,What roles you are in the new team How do you play your roles in the new team How to reviews your roles,Task,Michaels duties :analysis specimens according to a work schedule,recording the results and maintaining your work station clean and functioning. According to different perso
3、nalities with different tasks assigned. (The perfect type. strength type. lively type. Type of peace) Team members must fulfill the task,In this game, some people in the command, some people made in the delivery of team-mate, a reasonable allocation of tasks.,Supportive relationships,To create a har
4、monious relationship team Good team work is the lubricant of human relations The role of relationships in the team Establish interpersonal relationships in team,Success factors,Management of business success, 15% of the professional and technical decisions, 85% and individual interpersonal and perso
5、nal skills associated. Team relationship, including the relationship between upper and lower levels, the relationship among the members, even members of the team and external members relations.,Supportive relationships,To create a harmonious relationship team Good team work is the lubricant of human
6、 relations The role of relationships in the team Establish interpersonal relationships in team,Individual needs,What is your individual needs Why do you want to meet your individual needs How to meet your individual needs When to meet your individual needs Where to meet your individual needs,Contrib
7、ution of Others,we can always appreciate the contributions of others is a focus on the positive side of others. Not only to criticize or blame someone else. Instead, encourage Contribution of Others. do not hesitate to give appreciation the contributions of others achievement who has done a good job
8、.,Interpersonal communication,Language 7%,Intonation 38%,Non-verbal / body language 55%,Communication Structure,Speaking,Listening,Feedback,Communication Skills,Effective Listening Skills,Effective Listening Skills,Barriers to listening,1. Repeat the words ( just words, not feelings) 2. Re-organize
9、content ( capsule in your own words by your meaning) 3. Reflects the feelings ( understanding in-depth, through your own words, body language to express feelings),1. Recommended (to give suggestions, advice and solutions to this problem) 2. Inquire ( to their point of view, motivation to ask questio
10、ns ) 3. Interpretation ( to interpret their own experience each others behavior, and try to guess each others ideas ) 4. Assessment ( to determine, and agree or disagree ),Percent of communication behavior,Writing（9%）,Listening （40%）,Talking （35%）,Reading （16%）,Speaking,Effective Speaking Points,No
11、effective Speaking Points,1. Consider other peoples mood 2. Accurate, concise and complete description 3. Emphasis 4. Consistent with the body language 5. Check the level of understanding constantly 6. Establish trust,1. Not ready yet 2. Inappropriate expression 3. Pay no attention to audience react
12、ion 4. Wrong time and place 5. Wrong body language 6. Not interested in the content,Feedback,Give feedback,Receive feedback,1. For others needs 2. The feedback should be clear, specific and provide examples 3. More positive and constructive feedback 4. To seize the opportunity 5. For thing instead o
13、f person 6. Consider others acceptance,1. Listen, do not interrupt 2. To avoid self-defense 3. Ask questions 4. Summarizes the information received 5. Show others your action 6. Try to understand their purpose,Culture Values(P320),Core: Team values Feelings Team spirit (Collective consciousness) Tea
14、m emotion (Communication, Work) Behaviors Active listening Open and honest communication Respect Results Team effective Task achievement Team cohesion Creativity,Conclusion,Trust is efficient, the core of the team together. Without trust, team work out of the question and there can be no a team spir
15、it. Trust is mutual, for the team members and win the trust while the trust others from focusing on these sever aspects . Perhaps you think that in some respects to others as you, but you should see other peoples strengths and advantages and others hope.,Trust,Only a very good team able to establish this trust depend cooperation. Throught individual needs, interpersonal communication, roles and complete the task independently. Can go further in the mutual trust of the team.,
