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1、TRAINING MANAGERS TO TRAINA Practical Guide To Improve Employee PerformanceBrother Herman E. Zaccarelli, C.S.C.CREDITSEditor: MICHAEL CrispDesigner: Carol HarrisTypesetting: Interface StudioCover Design: Carol HarrisArtwork: Ralph MapsonAll rights reserved. No part of this book may be reproduced or
2、transmitted in any form or by any means now known or to be invented, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system without written permission from the author or publisher, except for the brief inclusion of quotations in a review.Copyri
3、ght 1998 by Brother Herman E. Zaccarelli, C.S.C.Printed in the United States of AmericaCrisp books are distributed in Canada by Reid Publishing, Ltd.,P.O.Box 7267, Oakville, Ontario, Canada L6j 6L6In Australia by Career Builders, P.O.Box 1051 Springwood,Brisbane, Queensland, Australia 4127.And in Ne
4、w Zealand by Career Builders, P.O.Box 571,Manurewa, New Zealand.Library of Congress Catalog Card Number 87-73183Zaccarelli, Herman E.Training Managers To TrainISBN 0-931961-43-2PREFACEManagers at all organizational levels, whether they own their own business or work for someone else, must supervise
5、people. Done correctly, everyone benefits and the manager will receive credit for a job well done. If, on the other hand, employees are not managed effectively, no one will benefit, and the manager will quickly get the blame! The task of directing people at work is not easy because employees, as hum
6、an beings, are very complex. However, employees cannot perform well on the job no matter how hard they try and regardless of how much they want to until they know what they are supposed to do and how they are supposed to do it. A well-developed training program addresses both of these issues.TRAININ
7、G MANAGERS TO TRAIN focuses on answering the question: How exactly does a manager prepare for, plan, present, and follow up on training programs designed to yield competent employees? The answer to this question is presented in the pages which follow.Training programs can be fun to develop and to pr
8、esent. And they can make a significant difference in your organizations success. Readers will find this book easy to read and use. The efforts spent learning about training by putting the basic principles in this book to work can be rewarding to everyone-management, employees, and customers.Were exc
9、ited to bring this material to you. We hope you enjoy using it. Turn the page and lets get started!ABOUT THIS BOOKWhy will learning from this book be interesting and fun? Because you are not going to just read it; you are going to use it! Youll be working with a pencil or pen as much as youll be rea
10、ding. In the process, youll learn more because there will be opportunities to apply what you are learning.This program is designed for you if:-You are aspiring to become a manager and want to learn more about the many requirements of managing.-You are already a manager and want to learn more about t
11、raining.-You are a trainer and want to get some ideas about programs which can be used to help other people learn how to train.-You are a student and want to learn more about the instructional design aspects of training.In addition to using this book as you work through it, you will also be able to
12、use it later. If you encounter a problem that can be addressed through training once you are back on-the-job, this book will provide a review of techniques which will help you develop and implement training programs.This book is part of the “FIFTY-MINUTE” SERIES. This implies you can work your way t
13、hrough it in one session. You will probably find it helpful to follow up your initial activity with a more detailed study of selected parts as you actually develop training programs. In effect, then, this book is a “recipe” to show you, in a step-by-step manner, how to train.DEDICATIONThis book is d
14、edicated to:Dr. and Mrs. Lewis J. MinorAndGeorge and Toodie St. LaurentWe read in our daily newspaper about business executives who take advantage of their positions to exploit others.At the same time, there are exceptional entrepreneurs with high ethical standards and successful businesses. These i
15、ndividuals rarely make news but their quality of life is an inspiration to business community.Dr. and Mrs. Lewis Minor and George and Toodie St. Laurent are such people.They inspired me to “take the less traveled road” and because of the standards they set, my service to humankind has been richly blessed.Brother Herman E. Zaccarelli, C.S.C.TRAININGMANAGERS TO GRAINA Practical GuideTo Improving Employee Performanceby Brother Herman E. Zaccarelli, C.S.C.DirectorCenter For Bu
