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1、Chapter2HouseKeepingUnit13RegularServicesinGuestRooms objectives 1 Thewaystocleanguestsrooms 2 Theskillstoarrangeextrabedsfortheguests 3 Haveabilitytocommunicatewithguestsbyrelatedsentencepatternaboutregularserviceinguestroomsskillfully Doyouknowthefollowingequipment airconditioning dressingtable st
2、ools Backgroundinformation Doyouknowthefollowingequipment luggagerack tablelamp Backgroundinformation towel hoteldisposable Gettoknowthetoolsusedforcleaningtheroom trolley mopsanddetergents sheetsandmattress doorframe rubbergloves curtain 国外使用的电源插座和中国大陆的是不一样的 其插孔形状以及电压 电流负荷也不同 因此 很有可能他们需要向酒店借用对应的插座
3、才能使用 在为客人提供电源插座的时候要注意问清楚电压是多少伏特 Volt 电频是多少赫兹 Hz Outlet电源插座 Curtain窗帘Clothes hanger衣架Pillow枕头Pillowcase枕袋Quilt被子Blanket毛毯Extrabed加床Hardmattress硬床垫Softmattress软床垫Laundrylist洗衣单Laundrybag洗衣袋Sewingkit针线包Towel毛巾Shampoo洗发水Conditioner护发素Toothbrush牙刷Toothpaste牙膏Soap香皂Tissues面巾纸Toiletpaper卫生纸Comb梳子 Bathtub浴缸
4、Bathtowel浴巾Facetowel小方巾Bathmat地巾Showercap浴帽Bathrobe浴袍Hairdryer吹风机Tap水龙头Coffeetable茶几Bed head床头Electrickettle电热水壶Chips薯片Slippers拖鞋Folder文具盒Writingpaper信纸Envelope信封Wardrobe衣柜Drawer抽屉Vanity dressingtable梳妆台Bedcover床罩Sheet床单 Luggage行李Donotdisturb请勿打扰Lightbulb电灯泡Breakfastcard早餐卡Ashtray烟灰缸Matches火柴Tea茶Cof
5、fee咖啡Shoesboard鞋拔子Iron熨斗Ironingboard熨衣板Floorlamp落地灯Tablelight台灯Adapter插头Extensioncode接线板Transformer变压器Chair椅子Trolley工作车Mineralwater矿泉水Doorknob门把手Nuts果仁 Switchboard控制板Safetybox保险箱Bedsidetable床头柜Doorbell门铃Livingroom客厅Kingsizebed双人床TVremotecontrol电视遥控器Rubbishbin垃圾桶Flashlight手电筒Keyhole取电器Walllamp壁灯Bedro
6、om卧室Twinbeds单人床Imperialguide京城御鉴Dataline数据线Peephole门镜猫眼Lampshade灯杆Quiltcover被罩Nosmokingcard请勿吸烟卡Bedskirting床裙Faxform传真纸 Scissors剪刀Shoebasket鞋筐Doorstopper门堵Ceiling天花板Toiletbowl马桶Alarmclock闹钟Wallpicture挂画Ballpen圆珠笔Shoeshinemitt paper擦鞋布Razor shaver剃须刀Candybottle糖果盅Safetychain安全链Bathroomscale体重秤Tray托盘T
7、elephone电话Minibar小酒吧Cottonball棉球Showerhead喷头Tissuepaperbox面布纸盒Notepad变迁Carpet便签 Doorhandle门把手Sanitarybag卫生袋Air conditioner空调Refrigerator冰箱Plant植物Rubbermat防滑垫Hook挂衣钩Vase花瓶Showercap浴帽Showercurtains浴帘WashBasin面盆Bedpad白拍Bedheadboard床头板Shoppingbag购物袋Sheercurtain纱帘Keyinsert取电器Lock门锁Sill窗台Pot冷水壶Soapdish皂碟C
8、lothesbrush衣刷Towelrail毛巾架Wallpaper墙纸Armchair扶手椅 Cup茶杯Mug口杯Mirror镜子 RA Goodmorning Mr andMrs White MayIcomethrough please M Yes please Bythewayit salmostnoon andourroomhasn tbeenmadeupyet RA I mverysorry sir Iwasjustcomingalongtoyourroom I llbethereassoonasIfinishthisone M Really Couldyoudoourroomfir
9、stnexttime Wearealwaysthelast RA Well Ihaveasectionoffourteenrooms andIalwaysdothecheck outroomsfirstunlessthereisrequest Nowthatyou veaskedmetodoso I llbegladto W Check outrooms Whatarethey RA Acheck outroommeansaroomwhichisbeingvacatedattheendofaguest sstay Wehavetogettheroomreadyforsaleagainbythe
10、FrontOffice M Well wewouldliketotakeanapafterlunch RA Yes Isee Yourroomwillbereadyinhalfanhour Mr andMrs White M Canyoudothisforthiseveryday RA Certainly Mrs White Wealwaystrytohaveroomsmadeupearlyonrequest Justletusknowwhatyouneed andifwecan we lloblige Yourroomnumberis1202 M Good Wedoappreciatethe
11、favorofyourputtingourroomfirst RA Mypleasure Ihopeyouareenjoyingyourstaywithus A You rewelcome RM roomattendant M Mrs White W Mr White CleaningtheRoom ChangingtheRoom AM Goodmorning sir WhatcanIdoforyou W I mWhite I minRoom608 Canyouchangetheroomforme It stoonoisy Mywifewaswokenupseveraltimesbytheno
12、isethebaggageelevatormade Shesaiditwastoomuchforher AM I mawfullysorry sir Idoapologize Room608isattheendofthecorridor It spossiblethenoiseisheardearlyinthemorningwhenallisquiet W Anyhow I dliketochangeourroom AM Noproblem sir Wemanageit HowaboutRoom602 It sratherquiet TheroomrateisthesameasthatofRo
13、om608 B Verywell AM Pleasefillinthisroomchangingform Mr Whitegoesthroughtheformalities Here sthekeytoRoom602 Thebellmanwillhelpyouwithyourbaggage PleasereturnhimthekeytoRoom608 B Whatefficiency IhopeI llhaveasoundsleepthisevening AM Besure Mr White Ifthereisanythingmoreyouneed pleaseletusknow RM roo
14、mattendantWhite W FA floor G guest FA Goodmorning sir Afteryou please Hemakeswayforhimtopassby G Goodmorning Wouldyoupleasedomeafavor FA Yes sir I malwaysatyourservice G Mysoniscomingforthesummerholidaysnextweek CouldIhaveanextrabed akindofroll away FA PleasecontacttheFrontOfficefirst I llgetyouthee
15、xtrabedwiththeirpermission G Haveyouanyideahowmuchanextrabedcosts FA It sUS 20foronenight G Bytheway couldyougetusafewmorehangers Wehavesomanyclothes Wearelong stayingguests asyouknow FA Yes sir Wearehappytohaveyou Wedohopyouareenjoyingyourstaywithus G Thanks Couldyouchangeapillowforme Thisoneistoot
16、hin andwithastainonit FA Certainly sir I llseetoitrightaway Idowishwehadknownearlier G Howniceofyoutosayso FA It smypleasure I llbebackinaminute sir Addingbeds Turn downServices CM chambermaid M Mrs White W Mr White CM Housekeeping MayIcomein W Yes please CM Goodmorning Mr andMrs White MayIdotheturn downserviceforyounow M Oh thankyou Butyousee wearehavingsomefriendstocelebratemybirthdayhere Couldyoucomebacklater CM Certainly Mr White Whattimewoulditbeconvenientforyou M Couldyoucomeagaininthreeho
