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1、服务台常用英语词汇management 经营、管理market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房per thousand 千分之 spare (形)多余的postpone (动)延期cancel (动)取
2、消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房per cen
3、t 百分之 reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话cant put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the
4、phone 挂上电话Line, please. 请接外线The line is busy(engaged) 占线send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人 cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清express teleg
5、ram 加快电报 special dispatch 专电registered fee 挂号邮资postcard 明信片 客房设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓tea trolley 活动茶几night table 床头柜 first floor (英)二楼，(美)一楼 folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘 Chinese paintin
6、g 国画 elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼 spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子 mattress 床垫thermos 热水瓶 transformer 变压器饭店交流用语欢迎和问候语：1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How
7、do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine, Thanks. And you ?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying y
8、our stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！电话用语：8、*hotel , front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number.对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorr
9、y, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19
10、、Thank you (very much).谢谢您（非常感谢）。20、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。21、Its very kind of you .谢谢，您真客气。22、You are welcome .不用谢。23、Not at all.不用谢。Dont mention it .不用谢。24、Its my pleasure .非常高兴为您服务。(With pleasure.)(My pleasure.)25、I am at your service .乐意为您效劳。26、Thank you for
11、staying in our hotel.感谢您在我们酒店下榻。27、Im sorry .很抱歉。28、Excuse me .对不起。29、Im sorry, Its my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting.对不起，让您久等了。31、Sorry to interrupt you.对不起，打扰您了。32、Im sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、Thats all right.没关系。35、Lets forget it.算了吧。征询语：36、Can(M
12、ay)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you.我能为您干点什么？38、Is there anything I can do for you?有什么能为您效劳的吗？39、Just a moment, please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course .当然可以。指路用语:41、Go upstairs/downstairs.上楼/下楼。42、Its on the second (third) floor .在二（三）楼
13、。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走Turn left /right.往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：47、Mind(Watch)your step.请走好。48、Please be careful.请当心。49、Please
14、 dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。告别语：53、Goodbye.再见。54、See you late.再见。55、Good night.晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashi
