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1、Competencybasedperformancesystems bestpracticeguidelines R PalanPh D Preparationforchange Asquirrelsurvivesthewinternotbecauseofit sseveritybutbecauseofit spreparationforthewinter Competencybasedperformance HumanCapitalasacompetitiveadvantageMaximisingthevalueandR O I Useful Currentenvironmentofchan
2、ge processjobsandselfmanagedteams Performance currentposition Currentsystems researchbaseTheymakenodifferencetotheR O IofthecompanyWhatismissing Performancemanagement current StrategyPlanning Coaching ReviewWhathappenedNow thefocusisonfuture development Competencybasedperformance NewperspectiveMakea
3、differencetothebottomlineProcesscompetenciesAchievejobresults Keygoals Aligningemployeeswithorganisationalvision mission valuesandstrategies Distributing justintime learningopportunities IntegratingperformancesystemsBuildingandretainingintellectualcapital Frameworkforthesession Competencyinpracticet
4、oday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Theice bergmodel Theice bergmodel VisibleHidden Causalflowmodel IntentActionOutcomeMotiveKnowledgeJoboutputTraitSkillSelfconcept Whatarecompetencies CoreFunction
5、alBehavioural Thedebate BehaviouralVsCognitivists Core DistinctivepropertiesoftheorganisationStrengthsoftheorganisationCorecompetencee g FEDEX distributionandservice Behaviouralcompetencies PropertiesofthepersonWhatpeopleARE Underlyingcharacteristicsofanindividualthatiscausallyrelatedtocriterion ref
6、erencedeffectiveand orsuperiorperformanceinajobsituation e g achievementorientation Functionalcompetencies PropertiesofthejobWhatpeopledo Thedemonstrationofknowledge skillandattituderequiredtodothejobtoarequiredstandard e g AbletoperformTIGwelding Motives Achievementorientation Traits Physicalcharac
7、teristics Selfconcept Selfconfidence Knowledge Skill Asurgeon sknowledgeofthehumanbody Asurgeon sphysicalskilltooperateensuringthepatientiswellandalive Characteristicsincludedincompetencymodels DevelopVsHire Youcanteachaturkeytoclimbatree butitiseasiertohireasquirrel Frameworkforthesession Competenc
8、yinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience PerformanceManagementSystems Appraisalsdriven FocusonTraits Behaviours Results Performance Eachapproachrequiresadifferentintervention BehaviourandCom
9、petencies PerformanceisnotoutputsorresultsBehaviourisoneofthecausesofoutput Theargument PerformancenotwithinthecontroloftheindividualBehaviouriswithinthecontroloftheindividual Bestpractices effectiveperformance Mean Bestpractices superiorperformance OneS D abovethemean Thepicture Chart PsychologistW
10、illiamJames Adifferencewhichmakesnodifferenceisnodifference Frameworkforthesession CompetencyinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Twoapproaches Threshold minimumacceptablelevelDifferentia
11、ting superiorperformers Threshold Purelyknowledgeandskillsdriven Easiertodevelop SkillthemassestoaminimumstandardGovernmentinitiativestodeveloplocalexpertise Threshold Functional Ensuringtheminimumisinplacebeforeyoutalkaboutsuperiorperformers Behavioural Differentiating Superiorperformers relatestot
12、op1 10 Usedbycompanieswithadequateexpertisebutdesiretopushuptheperformancebar Frameworkforthesession CompetencyinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Bestpractices Competencyfocus Drivenbyt
13、hegoalsoftheorganisation Functionalapproaches civilaviation manufacturingBehaviouralapproaches oilcompaniesIntegratedmodels airlines utilities transportation Bestpractices competencymodels Assessmentisthekey ApplicationsusuallyatJob Personmatch Bestpractices behavioural Developacompetencymodel Estab
14、lishcriterionsamplesComparehighperformerswithlowperformers BehavioureventinterviewsExpertpanelsStudyingincumbent futurejobs Bestpractices designapproaches Behaviouralmodeldefineperformancecriteriacriterionsamplecollectdatadevelopmodelvalidateprepareapplications Bestpractices functionalmodels Positio
15、nPersonAuditGapProgrammePerformance Bestpractices scalablemodels CatalogueofCompetencies Weightage Competencymodels dictionariesPrincipleofleverageandworkability Bestpractices cultural Relatetolocalcultures Similarcompetenciesbutexpressedinappropriateculturalterms e g ConflictManagementinThailand Be
16、stpractices usesofcompetencies TrainingPerformanceCareermanagementSelectionCompensation Bestpractices performance MixedmodelsAssessandrewardbothPandCWeighted Bestpractices competencybasedperformancesystems AirlineexampleOilcompanyexampleUseofcriticalincidentswithhighuseofcoachingandfeedbacktools Framework CompetencyinPracticetoday Competencybasedperformancemanagementsystems PMS practicestoday CompetencyapproachesBestpracticesImplementationstrategiesSMRexperience Bestpractices implementation Base
