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2、manysheepyouhave willyougivemeoneofthem Theshepherdlooksattheyoungman thenlooksatthesprawlingfieldofsheepandsays Okay Theyoungmanparksthecar connectshisnotebookandwirelessmodem entersaNASAsite scansthegroundusinghisGPS opensadatabaseand60Exceltablesfilledwithalgorithms thenprintsa150pagereportonhish
3、ightechminiprinter Hethenturnstotheshepherdandsays Youhaveexactly1 586sheephere Theshepherdanswers That scorrect youcanhaveyoursheep Theyoungmantakesoneoftheanimalsandputsitinthebackofhisvehicle Theshepherdlooksathimandasks Now ifIguessyourprofession willyoupaymebackinkind Theyoungmananswers Sure Th
4、eshepherdsays Youareaconsultant Exactly Howdidyouknow askstheyoungman Verysimple answerstheshepherd First youcameherewithoutbeingcalled Second youchargedmeafeetotellmesomethingIalreadyknew Third youdonotunderstandanythingaboutmybusiness andI dreallyliketohavemydogback Whatis consulting TheCollinsEng
5、lishDictionaryrevealsthattoconsultistomakeoneselfavailabletogiveprofessionaladvice especiallyatscheduledtimesandforafee Theterm consult originatesinthemedicalprofession Thereaconsultantisaphysicianwhoisaskedtoconfirmadiagnosis oritisaphysician orsurgeon whoholdsthehighestappointmentinaparticularbran
6、chofmedicineorsurgeryinahospital Theconsultantisthereforesomeone mostlyaspecialist whoisaskedtogiveexpertadviceorinformation Themanagementconsultant Themanagementconsultantisaspecialbreedofconsultant Personificationoftheknowledgeeconomy Anti thesistoFord sassembly lineworker Symbolisesthe future ofw
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8、useCoopers PwC CapGeminiErnst Young McKinsey Co Bain Co TheBostonConsultingGroupandMercer tonamebutafew arethearchetypalcompaniesoftoday sglobal informational capital whichattractthe highestcalibre graduates InterCon GermansubsidiaryofaglobalmanagementandtechnologyconsultingcompanyTheIKMprojectVirtu
9、alprojectteamIT StrategyCAs OperationalProcessesCAs InformationManagementCAs PeopleCAs GMTs Industries Telecom Media ConsumerGoods Chemicals LifeSciences FinancialServices Energy Transport Tourism Automotive Engineering Utilities etc USA France UK Germany Disciplines PoAs SupplierNetworks Electronic
10、Business EuroTransformation Knowledge Management ERP StandardSoftware CustomerRelationshipManagement ServiceOfferings OrganisationalStructureofInterCon ProjectKnowledgeCaptureAtProjectStartBeforeProjectEnd updatesKBase updatesKBase finalizeknowledgecapturereport copytoPKC PM GMT Disc CoE CA PoAKC at
11、projectend handsoverprojectarchivetolocalInfoCentre reviewKCapturereportandtogetherwithstreamleads identify BestinClass GMTdocuments KeyRoles GMTKCGMTKnowledgeChampion PMProjectManager PKCProjectKnowledgeChampion GMTKSGMTKnowledgeSpecialist CoE CA PoA DisciplineKnowledgeSpecialist CoE CA PoA Discipl
12、ineKnowledgeChampion ALL StrategicDirection KBaseMaintenance CoE CA Disc GMTExpertTeamandKS Defineandcommunicatethestrategicknowledgemanagementobjectivesandsetexpectationsatalllevelse g atyearlyKMconferenceinSeptember CapabilitiesCouncilsandotherleadershipmeetings QuarterlymeetingwithGMT Disc tofilt
13、ernonrelevantdocumentsout identifygapsanddiscussexpectationstofillthegaps UpdateCD ROMcopiesofToolBoxesandKBases Projectsaccessknowledgevia theCOMPASS intranetwhichprovidesworld wideaccesstotheKBases CoE CA Discipline GMTExpertTeamsandKCs whosemainroleistohelpdevelop captureanddisseminateknowledge a
14、ndKnowledgeSpecialists whoactasaglobalpointofcontactandanswerspecific complexrequestsforinformationonacasebycasebasis throughoutprojectduration MakeKnowledgeManagementpartofthefeedbackandrewardloop 360oexpectationandfeedbackexchangeforknowledgecaptureRewardmostinnovativeand bestinclass contributions
15、 Internalknowledgemanagementinvolvesanumberofactorsatallstagesoftheprojectlifecycle reviewdocumentsandallocatetotherelevant GMT CoE CA Disc KBases updatesP PDatabase ContactsPMtoidentifyPKCandKS identifiesPKCandaccountableKS sends KCPack andGMTKBaseCD ROM completesP PformandforwardstoKS fillsinKCapt
16、urereportandsendstoKS defineandcommunicateknowledgecaptureapproachandsetconcretecaptureexpectationswithteam abstractandsanitizebestdocumentsandsendtoKS Capturingknowledgefromprojectsinvolvesthefollowingprinciples ProjectKnowledgeCapture updatesKBase updatesKBase finalizeknowledgecapturereport copytoPKC PM GMT Disc CoE CA PoAKC atprojectend handsoverprojectarchivetolocalInfoCentre reviewKCapturereportandtogetherwithstreamleads identify BestinClass GMTdocuments KeyRoles GMTKCGMTKnowledgeChampion P
