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1、精品资料网（http:/）25万份精华管理资料，2万多集管理视频讲座8D 报告填写说明PROBLEM STATEMENT/DESCRIPTION 第一步：问题的识别和评估This section should contain as much information possible about the concern encountered, the more detailed and accurate information obtained will help to give a better understanding of the problem and assist in inves
2、tigations and resolution later on.Example:- Date(s) of failure(s).- Quantity of discrepant/suspect reject parts.- Where the problem was detected.- If applicable, carryout is/is-not analysis and attach to 8D.- Have we seen the problem before?1. 问题是什么或目前真实的情况？根据对象和缺陷来陈述。2. 最早问题在哪里发现的？3. 问题是如何发现的？4. 发生
3、的问题与标准有什么不同？规格是什么？如何会产生不同的？（检验规范、图纸、CATIA 文件、或不良极限样品）5. 产生问题的项目如何测量的？测量系统是什么？测量系统出了什么问题？重复性？精度？6. 目前的情况会影响多少产品或汽车？（VIN 编号，影响到的工厂顺序号或日期/时间和班次）7. 目前在戴姆勒克莱斯勒的工厂中发生率是多少？在供应商工厂内？良品数？不良品数？第二步：-CONTAINMENT ACTION 临时措施This section should identify those actions that “contain” the problem, ensuring no further
4、 defects are made and the customer is protected until permanent corrective actions are in place, an example may be to “hold” all suspect stock or “100% sort” for the defect condition. 这一步应该识别包容问题的那些行动，保证不再产生进一步的不合格品并保护客户，直到永久措施有效，例：保持所有可疑库存或100% 挑选不合格品。Containment actions must be recorded on the sta
5、ndard Containment Instruction sheet. This instruction must include a date when the containment must be carried out until and the relevant approval signatories as agreement.临时措施应该记录在标准临时措施指导书中。 作业指导书必须包含临时措施实行的日期直到相应的批准协议签字生效。NB: CONTAINMENT ACTIONS MUST CONTINUE UNTIL CORRECTIVE ACTION HAS BEEN VERI
6、FIED AND IMPLEMENTED.临时措施必须一直采取直到纠正措施确认有效并实行。Problem Effect: 问题的有效性Specifiy the number of parts identifed throughout the containment activity.说明通过临时措施发现的不合格零件数量State the the total batch size inspected etc. 说明检查的整个批次的数量eg. 5/100 - 5 pcs defective out of 100 pcs 如： 5/100 检查100个当中发现5个ROOT CAUSE ANALYSI
7、S: 根本原因This section must include all those actions, or reference to an action plan stating analysis to be conducted to identify and replicate, where necessary, the problem. 应包括所有的措施，或参考一个行动计划，这个行动计划列出了针对问题所需要进行的分析试验，必要的话，应复制再现问题。Different methods can be employed to identify the root cause - a simple
8、 and oftern effective way of identifiying the root cause is to ask WHY, WHY . 5 times.确定一个问题根源可以有很多不同的方法-一个简单而有效的方法就是去问5次：为什么，为什么。Following identification this section should include a statement of the root cause and state CLOSED in the target date box when this has been verified.接下来这个部分必须包含对问题根源的陈述
9、，以及当原因经过验证确认后，在目标日期的方框中注明“关闭“Verification is very important. Its important to demonstrate a logical and analytical approach to verifying the root cause so the customer understands what steps have been taken to resolve the issue.验证非常重要。证明一个逻辑分析法能够查出根本原因是很重要的，这样客户才能够明白已经采取了哪些步骤来解决问题。Examples:例如：- Phys
10、ical verification: testing or showing that we can turn the problem on and off (this is the best verification)- -实地查核：试验或演示我们可以再现问题和解决问题（这是最好的查证）- Logical verification using is/is-not, cause and effect, etc. 推理验证，可以运用是或不是，原因以及后果等等Additional sheets should be added to statye actions taken and draw conc
11、lusions from testes etc.附加页要阐述采取的措施，从测试中得到的结论等等Contribution:影响：State the percentage contribution to the overall problem.列出所有问题的百分比影响There maybe a number of contributing factors in the root cause. If this is the case estimate the percentage contribution towards the problem.一个根本原因下或许有很多的影响因素。在这种情况下，估计
12、出对于这个问题影响的百分比。Note: the Total must always add to 100%.注意：总数通常是要加到100%No. of Hours: 所需时间Confirm the number of hours and cost per hour for the customer containment. If not definative data is available obtain written statement from the Customer detailing estimated containment duration and cost/hour.确认采
13、取临时措施所需的时间和顾客每一小时的花费。如果无法得到顾客书面的明确的数据，就详细评估临时措施所需时间和每小时花费。Customer Containment: 顾客的临时措施Confirm whether the Customer has implemented any containment action. If so clarify what has been implemented and verify suitability.确认顾客是否采取了一些临时措施。如果是，阐明采取了哪些措施并验证是否适当。Example will it affect the integrity of the
14、part and/or effect the warranty.例如，是否影响到部件的完整性和/或影响保质期。POTENTIAL PERMANENT CORRECTIVE ACTIONS 潜在永久纠错措施：By definition a corrective action directly solves the problem identified. Actions proposed must ensure the defect cannot recur and the problem has been permanently resolved.确定一个可以直接解决所发现的问题的纠正措施。提出
15、的措施必须保证问题不会再次出现并永久的解决了这个问题。The 8D Team, all disciplines, must identify all potential corrective actions that will resolve this problem and carry out verification of these actions prior to implementation to ensure effectiveness.一个所有成员都经过培训的8D小组，必须确定可以解决这个问题的所有的潜在措施，并且在措施执行前完成对这些措施的验证，以保证这些措施的有效性。All potential corrective actions can be listed or, as a minimum, those chosen to be verified.所有的潜在纠错措施都应该列出来或者至少应列出挑选出来准备做验证的措施。Verification that the corrective action is effective is very important and therefore must not be overlooked or assumed.确认纠错措施的有效性是非常重要的，因此是不能忽略和假设的。At this stage it may in
