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1、CAE 2003HRSurveyFindings Contents ResearchBackgroundResearchObjectivesResearchMethodologySampleClassificationBackgroundInformationExecutiveSummaryResearchFindingsConclusionDetailedFindings ResearchBackground HumanResourcesistheessenceofahealthycompany Recruitingtherightpersonforthejobiscrucialtoacom
2、pany sperformance invigoratingitandmaximizingefficiency Shanghai China smostprosperouscity attractsmoreandmoreforeigncompaniestoitssoil giantcorporationsandsmallstart upsalike TheydemandprofessionalHRagenciestohelprecruitidealpersonnelandbuildanHRsystem Withaimtounderstandthecurrentneedsandattitudes
3、offoreigncompanies jointventures JVs towardsHRservicesinShanghai inMay2003CBCMarketingResearchundertookacomprehensivestudyofhundredsofforeigncompaniesfromavarietyofsectors TheresearchresultsintendtoguideHRservicecompaniestobetterunderstandingtheirclients needs ResearchObjectives Thisstudycoversthefo
4、llowingtopics AwarenessofHRagencies HRagencies headhuntersamongforeigncompanies JVsinShanghaiRateofturnoverinvariousmajordepartmentsAttitudestowardscurrentHRagencies headhuntersSatisfactionlevelsregardingcurrentHRagencies headhuntersCurrentclientretentionandnewclientpotentialforHRagencies headhunter
5、sforC levelrecruiting ResearchMethodology ComputerAidedTelephoneInterviews CATI CitycoverageShanghaiSamplesizeatotalofn 261CATIsurveyswereconductedTargetrespondentsHumanResourcesManagersintheShanghaibranchesofforeigncompanies JVs SampleClassification CompanyownershipJV JointVentureFOP Foreignwhollyo
6、wnedprivateFOL ForeignwhollyownedlimitedIndustries allCompanyScale Small Medium Large basedonthenumberofemployeesinChina Small Below50employeesMedium 51 300employeesLarge Over300employeesRespondenttypeC level CEO COO CFO CTO CIO etc M Level MiddlemanageriallevelOthertermsDK don tknowAidedresponse ap
7、romptedresponse testspassiverecognitiononlyUnaidedresponse anunpromptedresponse testsactiverecognition RespondentCompanies I n 261 Base Allrespondents MorethanhalfofinterviewedcompanieswereFOLs andnearly1 3wereJVs Theyencompassednineindustries TheLightIndustryandConsulting Servicessectorscomposedmor
8、ethanhalfofallcompletes Ownership Industry RespondentCompanies II n 261 Base Allrespondents 63 ofrespondentcompaniesemployedover2000staffworldwide 1 3ofthesecompaniesemployedover500inChinaalone EmployeeCountsWorldwide EmployeeCountsinChina ExecutiveSummary AwarenessofCurrentHRAgencies HRAgencies Hea
9、dhunters NosingleHRagencyorheadhunterdominatestheShanghaimarket LocalHRagencieshavegreaterawarenessthanlocalheadhunters Nearly80HRagencies headhunterswerementionedunprompted 51jobhadthegreatestawareness followedbyZhaopinandFESCO ThreelocalShanghaiagencieshadunaidedawarenessesofaround4 51jobandZhaopi
10、nalsoledinaidedawareness awareness 90 ManpowerandStaffServicereceivedrelativelyhigherawarenessamongforeignHRagencies headhunters Largecompanieshadsignificantlyhigherawarenessof 上海经营者人才服务 ShanghaiExecutiveSearchConsulting 科锐咨询 Chinacareer andManpower RateofTurnoverbyPositionandDepartment Technicalsta
11、ffhaveahigherrateofturnoverthandepartmentmanagers Onaverage 3 6newdepartmentmanagersarehiredpercompanyperyear Theaveragefortechnicalstaff 13 7positions DepartmentturnoversmixedFinance Administrationdepartmentshadthelowestturnover whileSales Marketingdepartmentshadthehighest JVshadsignificantlylowerr
12、atesthanFOPandFOLcompanies However FOPnon Finance AdministrationdepartmentsratesweresignificantlyhigherthanthoseofJVs FOLs Morethan1 3ofHRmanagerswereunclearontheturnoverrateinProduction Engineering andCustomerServicedepartments RecruitmentMethodsEvaluation I Respondentsevaluated4channels recruitmen
13、twebsites recruitmentnewspapers staff friendrecommendations andtheHRservicemarket Theywerebasicallysatisfiedwiththeperformanceofall Staff friendrecommendationsandrecruitingnewspaperswereperceivedasslightlybetterthantheothertwochannels HRmanagersusedifferentrecruitmentmethods channelstorecruitattheC
14、M andTechnicalstafflevels HeadhuntersareusedmorethananyotherHRservicechanneltorecruitC levels However overonethirdofrespondentswerenotinvolvedinC levelrecruitment Only8 ofsmallrespondentcompaniesoftenseekHRagencies headhuntershelprecruitingC levelpersonnel RecruitmentMethodsEvaluation II Postingsonr
15、ecruitmentwebsitesandnewspapersare2majorwaystoattractM levelcandidates 29 and21 respectively About1 5ofcompaniesalsorecruitM levelcandidateswiththehelpofHRagencies headhunters 14 ofM levelrecruitscomefrominternalpromotions Technicalstaffarelargelyrecruitedthroughrecruitmentwebsitesandnewspapers 39 a
16、nd27 ofallchannels respectively Implications HRagenciesandHRagencies headhuntersshouldtakeadvantageofthepotentialmarketinhuntingC levelandM levelpersonnelinmediumandlargeforeigncompanies UsageHabits Attitudes CurrentHRAgencies Headhunters I CIICandFESCOarebothmajormarketplayersintheC andM levelrecruitingmarkets Nevertheless plentyofsmallHRagencies headhuntersalsocompete 39 ofcompaniesuseservicesprovidedbyCIICtorecruitC levels and19 useFESCO NooneHRagency headhunterhasastrongshareofthismarket Wit
