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1、PowerPointPresentationbyCharlieCookCopyright 2005PrenticeHall Inc Allrightsreserved Copyright 2005PrenticeHall Inc Allrightsreserved 11 2 LEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter UnderstandingCommunicationsDifferentiatebetweeninterpersonalandorganizationalcommunication Di
2、scussthefunctionsofcommunication TheProcessofInterpersonalCommunicationsExplainallthecomponentsofthecommunicationprocess Listthecommunicationmethodsmanagersmightuse Describenonverbalcommunicationanhowittakesplace Explainthebarrierstoeffectiveinterpersonalcommunicationandhowtoovercomethem Copyright 2
3、005PrenticeHall Inc Allrightsreserved 11 3 LEARNINGOUTLINE cont d FollowthisLearningOutlineasyoureadandstudythischapter OrganizationalCommunicationExplainhowcommunicationcanflowinanorganization Describethethreecommoncommunicationnetworks Discusshowmanagersshouldhandlethegrapevine UnderstandingInform
4、ationTechnologyDescribehowtechnologyaffectsmanagerialcommunication Definee mail instantmessaging voice mail fax EDI teleconferencing videoconferencing intranet andextranet Explainhowinformationtechnologyaffectorganizations Copyright 2005PrenticeHall Inc Allrightsreserved 11 4 LEARNINGOUTLINE cont d
5、FollowthisLearningOutlineasyoureadandstudythischapter CommunicationIssuesinToday sOrganizationDiscusshowInternetemployeegripesitesaffectcommunications Explainhoworganizationscanmanageknowledge Describewhycommunicatingwithcustomersisanimportantmanagerialissue Explainhowpoliticalcorrectnessisaffecting
6、communication Copyright 2005PrenticeHall Inc Allrightsreserved 11 5 LEARNINGOUTLINE cont d FollowthisLearningOutlineasyoureadandstudythischapter WhatIsAnOrganization Describethecharacteristicsofanorganization Explainhowtheconceptofanorganizationischanging WhyStudyManagement Explaintheuniversalityofm
7、anagementconcept Discusswhyanunderstandingofmanagementisimportantevenifyoudon tplantobeamanager Describetherewardsandchallengesofbeingamanager Copyright 2005PrenticeHall Inc Allrightsreserved 11 6 WhatIsCommunication CommunicationThetransferandunderstandingofmeaning Transfermeansthemessagewasreceive
8、dinaformthatcanbeinterpretedbythereceiver Understandingthemessageisnotthesameasthereceiveragreeingwiththemessage InterpersonalCommunicationCommunicationbetweentwoormorepeopleOrganizationalCommunicationAllthepatterns network andsystemsofcommunicationswithinanorganization Copyright 2005PrenticeHall In
9、c Allrightsreserved 11 7 FourFunctionsofCommunication FunctionsofCommunication Copyright 2005PrenticeHall Inc Allrightsreserved 11 8 FunctionsofCommunication ControlFormalandinformalcommunicationsacttocontrolindividuals behaviorsinorganizationsMotivationCommunicationsclarifyforemployeeswhatistodone
10、howwelltheyhavedoneit andwhatcanbedonetoimproveperformance Copyright 2005PrenticeHall Inc Allrightsreserved 11 9 FunctionsofCommunication cont d EmotionalExpressionSocialinteractionintheformofworkgroupcommunicationsprovidesawayforemployeestoexpressthemselves InformationIndividualsandworkgroupsneedin
11、formationtomakedecisionsortodotheirwork Copyright 2005PrenticeHall Inc Allrightsreserved 11 10 InterpersonalCommunication MessageSource sender sintendedmeaningEncodingThemessageconvertedtosymbolicformChannelThemediumthroughwhichthemessagetravelsDecodingThereceiver sretranslationofthemessageNoiseDist
12、urbancesthatinterferewithcommunications Copyright 2005PrenticeHall Inc Allrightsreserved 11 11 DistortionsinCommunications MessageEncodingTheeffectoftheskills attitudes andknowledgeofthesenderontheprocessofencodingthemessageThesocial culturalsystemofthesenderTheMessageSymbolsusedtoconveythemessage s
13、meaningThecontentofthemessageitselfThechoiceofmessageformatNoiseinterferingwiththemessage Copyright 2005PrenticeHall Inc Allrightsreserved 11 12 DistortionsinCommunications cont d TheChannelThesender schoiceoftheappropriatechannelormultiplechannelsforconveyingthemessageReceiverTheeffectofskills atti
14、tudes andknowledgeofthereceiverontheprocessofdecodingthemessageThesocial culturalsystemofthereceiverFeedbackLoopCommunicationchanneldistortionsaffectingthereturnmessagefromreceivertosender Copyright 2005PrenticeHall Inc Allrightsreserved 11 13 InterpersonalCommunicationMethods Face to faceTelephoneG
15、roupmeetingsFormalpresentationsMemosTraditionalMailFaxmachinesEmployeepublicationsBulletinboardsAudio andvideotapes HotlinesE mailComputerconferencingVoicemailTeleconferencesVideoconferences Copyright 2005PrenticeHall Inc Allrightsreserved 11 14 EvaluatingCommunicationMethods FeedbackComplexitycapac
16、ityBreadthpotentialConfidentialityEncodingeaseDecodingease Time spaceconstraintCostInterpersonalwarmthFormalityScanabilityTimeconsumption Copyright 2005PrenticeHall Inc Allrightsreserved 11 15 InterpersonalCommunication cont d NonverbalCommunicationCommunicationthatistransmittedwithoutwords SoundswithspecificmeaningsorwarningsImagesthatcontrolorencouragebehaviorsSituationalbehaviorsthatconveymeaningsClothingandphysicalsurroundingsthatimplystatusBodylanguage gestures facialexpressions andotherbod
