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1、1 2 Empowered KnowledgeableEmployees ReducedOverhead CollaborationtoolsSelf serviceapplications UniversalAccesstoInformationCorporateCommunications StreamlinedResourceManagementAdministration ElectronicSupportJustintimelearningExpertTriage 4 44 9 2 3 9 4 15 9 15 4 12 3 5 eBizService Solutions 10 15
2、20 55 2004 WebService Solution eBizConsulting SIService Solution NetworkIntegration 6 2004 1 10 000 20 000 Solution 21 626 18 122 9 807 7 984 7 467 10 266 14 073 7 810 ERPCRM DWKMS GWEDMSWCMSMailingCommunityB2BFAX 7 2002 2003 2004 2005 2006 5 000 6 800 5 500 8 000 6 500 5 500 Extension Frontend Back
3、end B2C e Community CyberIRWebBusiness e Marketing System HW Network LAN WAN Solutions Applications 9 000 5 000 4 500 7 500 2004 Product 8 2004 IT IT 1009080706050403020100 24020016012080400 143 1 2 3 4 5 6 7 8 9 10 11 133 154 157 147 157 154 153 171 190 186 IT 34 7 27 7 20 8 12 9 16 2 10 0 18 2 27
4、4 26 7 31 3 24 7 9 WebAgencyServiceDomain WebBuilding WebSolution WebConsulting WebCIWebDesignWebapplication e BusinessConsultingMarketAnalysis 10 e Marketing E CRM e Marketplace SCM Supplier Customer Supplier Customer OrderFulfillment e BusinessValueChain 11 eBizTotalService eBizStrategy eBizOperat
5、ion eBizConsulting Planning Contents Solution Marketing eBusinessIntegrator eBizBuilding eBiztotalservice 12 PACS ERP CRM EIP Mailing B2Emall IntegrationDevelopers WebService EnterpriseSolution BusinessFields SIDevelopment Solutions 13 Data Integration EnterpriseCRM eCRM DataWarehousing Integration
6、WebLogData DataBase TransactionData CustomerProfile 14 SMMU SIMU NIMU R DMU eBizTotalService eBizTotalService 15 E Mail EDMS GW KMS 2 ERP 1 CRM SCM E Planning OfficeManagementSystem 16 CustomerA CustomerB CustomerC SupplierA SupplierB SupplierC eBizConsulting eBizSolutions eBizIntegration eBizSoluti
7、ons Service InternetAreaBSPAreaSIAreaNIArea 17 eCRM WCMS IRM PRM Mailing MES CTI PABX IBS NetworkIntegrationAutomationSystemEnterpriseNetwork CRM DW EIP EKP ERP SCM GW KMS SIconsultingSIdevelopmentSImanagement WebconsultingWebdevelopmentWebmanagement NIArea SIArea WebSIArea eBizSolutions Service Web
8、SIAreaSIAreaNIAreaSystemArea 18 SIAreaNIAreaSolutionAreaSMAreaInternetAreaR DAreaConsultingArea SIBusinessArea SIconsultingSIdevelopmentSImanagementN WmanagementNewtechnology NetworkIntegration NetworkConsulting NetworkIntegration NetworkManagement 19 CRM Forecasting OpportunityManagement Configurat
9、ion Generation Forecasting CustomerCareSpareManagement ForecastingPersonalizationCampaignManagementMarketingEncyclopedia ERP CMS SCM EIP eStrategy Solution Service SIDevelopment Solutions Marketing Sales Services 20 InternetAreaBSPAreaSIAreaNIArea 55 15 20 10 eBizSolutions Service ConsultingforeBize
10、StrategyConsulting eManagementConsultingeBusinessRestructureConsultinge CRM e MarketingConsulting e Solution e Infra e Infra SIconsulting management NetworkIntegration AutomationSystem ITdevelopment management 21 SCM CRM e SupplychainManagement e CustomerRelationshipManagement E biztransformation Sy
11、stem SupplyChain ERP EIP e BusinessPerspective 22 2 23 2 3 2 4 5 6 1 2 100 10 24 Strategy Contents Solution BrandA BrandB Ebiz BrandC Summary IntegrationBranding Identity 25 Supplier Customer eCompany Partner Stockholder Employee IPSSCM IRMPRM e Marketing GW KMSEDMS BuySide SellSide ERPEIP e Busines
12、sSector Solutions 26 Publish Interact Transact Integrate CustomerInformationAccessHSECommunication CustomerandTechnicalSupportSupplierRelationshipManagement ElectronicOrdertoCashElectronicProcurementSupplierBidding Selection IntegratedPlanningandForecastingIntegratedPlantManagement e Business Fulfil
13、lDemand 27 e Business Convergence IndustryTransformation ValueChainIntegration ChannelEnhancement PwC eBizTransformation 28 KMS EIS EDMS Non formalInformation EnterpriseKnowledge InformationPortal Solution Service SIDevelopment Solutions GW EKP EIP Howconvenientwoulditbe ifwecanviewallthenumerousinf
14、ormationscatteredontheinternet suchasIntranet GroupWare ERP CRM SCM gatheredinsinglescreen SCM CRM ERP 29 ElectronicDecisionMaking E mail E board ScheduleManagement MIS NameCardManagement CareerManagement HumanRelationshipManagement Survey messenger Solution Service eagleOffice GWeagleOffice 30 Defe
15、nseDefense theAgencyfornationalsecurityinstitutionetc FinanceBank Insurance Security CreditCard InvestmentTrustetc ChemistryPetrochemical heavychemical explosive energyetc ServiceDistribution service leisure educationalinstitutionetc PublicsectorGovernmentorganization governmentinvestmentinstitution
16、etc IndustryMachine construction assembling equipmentetc SIMUBusinessFields BusinessFields SIMU 31 CompanyOrganization Company Organization eBizSolution Consulting InternetBiz System SolutionMu R DMU PlanningMU INFRAMU 32 Organization 33 ChannelEnhancement ValueChainIntegration Convergence IndustryTransformation Win Win PwC eBusiness 34 KnowledgeManagement e Commerceservices CRM ERP SCM BusinessIntelligence enablementService Web ITIntegration BusinessValue TechnologyValue Customers IBM e Busines
