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1、 Strategic ObjectivesStrategic Objectives Critical Success FactorsCritical Success Factors ResultsResults INDIVIDUAL TEAM COMPETENCE VALUES CULTURE REWARD RECOGNITION LEADERSHIP WORK PROCESSES BUSINESS SYSTEMS MANAGEMENT PROCESSES SYSTEMS ORGANIZATION TEAM JOB DESIGN Managing Change Hay s 7 Lever Mo
2、del 1 Guiding Thought for Today At the end of the day you don t bet on on strategy you bet on people Lawrence Bossidy Chairman Allied Signal Corporation 2 Hay s 7 Lever Model Our 7 Lever Model SM is Key to Understanding People and Change nWe understand which people change levers have greatest priori
3、ty given your situation and desired results nWe understand the inter relationships between the levers Organisation Organisation Team JobTeam Job DesignDesign WorkWork ProcessesProcesses Business Business SystemsSystems ValuesValues Culture Culture IndividualIndividual Team Team CompetenceCompetence
4、ManagementManagement Processes Processes SystemsSystems Reward Reward RecognitionRecognition LeadershipLeadership StrategicStrategic IntentIntent ResultsResults 3 The Hay 7 Lever Change Model SM nLeadership The ability of leadership to mobilize the organization around the strategy nValues Culture Th
5、e way in which the organizational norms support the strategy nWork Processes Business Systems The sequence of activities through which resources are transformed to meet customer needs nOrganisation Team Job Design The way in which accountabilities are organized nIndividual Team Competence The capabi
6、lity of people individually and as teams to carry out the strategy nManagement Processes Systems The key processes through which management influences people nReward Recognition The manner in which behavior capability and or results are reinforced Organization Organization Team JobTeam Job DesignDes
7、ign WorkWork ProcessesProcesses Business Business SystemsSystems ValuesValues Culture Culture IndividualIndividual Team Team CapabilitiesCapabilities ManagementManagement Processes Processes SystemsSystems Reward Reward RecognitionRecognition LeadershipLeadership 4 Leadership n Is there a compelling
8、 vision which inspires the organization n Do individual leaders walk the talk n Are leaders as a team viewed as solidly behind the new direction n Do leaders create clear expectations of others Organisation Organisation Team JobTeam Job DesignDesign WorkWork ProcessesProcesses Business Business Syst
9、emsSystems ValuesValues Culture Culture IndividualIndividual Team Team CompetenceCompetence ManagementManagement Processes Processes SystemsSystems Reward Reward RecognitionRecognition Leadership 5 Values and Culture n Are organisational values consistent with the new strategy n Does behaviour match
10、 espoused values n Is current work culture supportive of the new direction n Is the new employment compact understood and accepted Organisation Organisation Team JobTeam Job DesignDesign WorkWork ProcessesProcesses Business Business SystemsSystems Values Culture IndividualIndividual Team Team Compet
11、enceCompetence ManagementManagement Processes Processes SystemsSystems Reward Reward RecognitionRecognition LeadershipLeadership 6 Work Processes and Business Systems n Have key work processes been identified n How effective and efficient are key work processes n How seamless is process flow across
12、organisational boundaries n Are business systems and policies aligned with work processes n Does information flow to where it is needed when it is needed Organisation Organisation Team JobTeam Job DesignDesign Work Processes Business Systems ValuesValues Culture Culture IndividualIndividual Team Tea
13、m CompetenceCompetence ManagementManagement Processes Processes SystemsSystems Reward Reward RecognitionRecognition LeadershipLeadership 7 n Does the way resources are grouped support the strategy n Is work performed where it makes sense n Do team and individual roles reflect the new direction n Do
14、teams and individuals understand their roles and accountabilities Organisation Team Job Design WorkWork ProcessesProcesses Business Business SystemsSystems ValuesValues Culture Culture IndividualIndividual Team Team CompetenceCompetence ManagementManagement Processes Processes SystemsSystems Reward
15、Reward RecognitionRecognition LeadershipLeadership Organisation Team and Job Design 8 Individual and Team Competence n Have the new individual and team competencies been identified n Is there an adequate talent pool n Have outstanding performers been matched to pivotal roles n Are the right people b
16、eing attracted and retained n Is current individual and team performance adequate Organisation Organisation Team JobTeam Job DesignDesign WorkWork ProcessesProcesses Business Business SystemsSystems ValuesValues Culture Culture Individual Team Competence ManagementManagement Processes Processes SystemsSystems Reward Reward RecognitionRecognition LeadershipLeadership 9 Management Processes and Systems n Do the selection development and succession systems support the new direction n Do the key bus
