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1、Unit Unit ThreeThree Unit Unit ThreeThree Communication Communication by Phoneby Phone Unit Unit ThreeThree Unit Goals Unit Goals What You Should Learn to DoWhat You Should Learn to Do 1 Make a phone call 2 Answer the phone 3 Leave and take a message 4 Pass the message to the person being called 5 E
2、xtend a phone call 6 Take fill in a message What You Should Know AboutWhat You Should Know About 1 Phone service in the USA 2 Benefit or trouble of cell phones 3 Business telephone etiquette for success 4 The subjunctive mood Unit Unit ThreeThree ContentsContents Section Section Appreciating Appreci
3、ating Culture TipsCulture Tips Section Maintaining a Maintaining a Sharp EyeSharp Eye Section Talking Face Talking Face to Faceto Face Section Being All Being All EarsEars Section Trying Your HandTrying Your Hand Unit Unit ThreeThree Section Section Talking Face to Face Talking Face to Face Imitatin
4、gImitating Mini talksMini talksSpeak and Recite Speak and Perform Study and Imitate Imitate and Perform Acting out the TasksActing out the Tasks Studying Business CardsStudying Business Cards Following Sample DialoguesFollowing Sample Dialogues Putting Language to UsePutting Language to Use Speak an
5、d Complete Speak and Communicate Speak and Translate Unit Unit ThreeThree 1 Who is speaking please Leena Is it 223 5467 John Yes Who is speaking please Leena This is Leena Krieg May I speak to Bill Morgan John Oh I m sorry He s not in at the moment 2 May I speak to Joe Hello Is this the Chemistry De
6、partment Secretary Yes it is What can I do for you Joe May I speak to Mr Mifflin Secretary Hold on please SECTION I Talking Face to FaceSECTION I Talking Face to Face Imitating Mini talksImitating Mini talks Speak and Recite 1 Work in pairs Look at the picture and recite the following mini talks for
7、 communication by phone Back Unit Unit ThreeThree Unit Unit ThreeThree 3 Can I take a message Sam Hello This is Sam May I speak to Terry Lucy I m sorry but she s not here right now Can I take a message Sam Yes Please tell her to call me this evening at 653 8923 Lucy OK I ll tell her as soon as she g
8、ets home 4 Can you tell me your hours Receptionist Hello the Art Museum Can I help you Jake Yes Can you tell me er what are the opening hours please Receptionist We open at ten in the morning and close at five in the afternoon Jake Great Thanks a lot 5 I Must have Dialed the wrong number Tim Hello J
9、ade Hello I d like to speak to Dr Heckler Tim Nobody here by that name Jade I m sorry I must have dialed the wrong number Window on Key Words Back 接待员 拨号 Unit Unit ThreeThree Speak and Perform Acting out the TasksActing out the Tasks 2 Work in pairs and act out the tasks by following the above mini
10、talks 1 Task Ask for the number of the employment office in Chicago 2 Task Ask to speak to Mr Smith 3 Task Dial the wrong number 4 Task Offer to take a message 5 Task Call the city library to find out the opening hours Back Refer to the Data Bank in the Workbook for relevant expressions Unit Unit Th
11、reeThree Studying Telephone MessagesStudying Telephone Messages Study and Imitate 3 Taking or leaving a telephone message is part of a secretary s job Now let s read the following message and try to use the information in it in your face to face talks Back Unit Unit ThreeThree Back Unit Unit ThreeTh
12、ree 1 Any Message Sir Gao Hello ABC Company May I help you George Hello This is George Richter May I speak to Mr Zhang Lihua Gao I m sorry but he s not in at the moment George When will he be expected Gao He ll be back in a few minutes George Thank you I ll call back Gao Any message sir George Well
13、maybe Would you mind telling him that his order will be ready on Thursday and asking him to call me any time before lunch My phone number is 368 1130 Gao I ve got it George Thank you very much Gao You are welcome Following Sample DialoguesFollowing Sample Dialogues Imitate and Perform 4 Read the fol
14、lowing sample dialogues and try to perform your own tasks Back Unit Unit ThreeThree Unit Unit ThreeThree 2 You Must Have the Wrong Number Lady Hello who s calling please Bill Hi Nancy This is Bill How re you doing Lady I m sorry but I m Bill Have you finished your paper Lady I m sorry You must have
15、the wrong number This isn t Nancy Bill Is this 574 0731 Lady No It s 547 0371 Bill I m sorry Lady That s all right Back Unit Unit ThreeThree Putting Language to UsePutting Language to Use Speak and Complete 5 Imagine you are calling Judy Complete the following conversation with her by filling in the
16、 blanks You Hi Judy It s Mike May 1 to Ken Judy I m sorry Mike but Ken s not here now You He isn t 2 Judy He s at a movie You A movie Who s he with Judy Well uh I think he 3 Eva might be with I speak Where is he Back Unit Unit ThreeThree You With Eva He s at a movie with Eva Judy Would you like to 4 Mike You Yes please Tell him to 5 at 667 3452 this evening Judy Call you at 6 OK You Thanks a lot Judy You re 7 Goodbye Putting Language to UsePutting Language to Use Speak and Complete Back 5 Imagin
