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1、特殊问题回答技巧1What should the tour guides do when they discovered that an old man is missing while the group is sightseeing in a tourist resort?(1) In this case ,the tour guides should first try to find out when and where he was missing and then the national guides and the tour escort should look for him
2、 separately ,while the rest of the group should follow the local guide to proceed with the your .(2) If they failed to find him, they should apply to the nearby police station and to his management of the tourist resort for help.(3) In the meantime, they should call up the hotel to find out if the m
3、an has been back there.(4) If not, they should phone to report the case to the local travel service and.(5) (They) should be prepared to deal with possible problems arising from the event.(6) Finally, they should write out a report on the event.2. What should the tour guides do if someone in the gro
4、up is suspected of suffering from an infectious disease?(1) In this case, the tour guide must first try to find out the details of the patients condition.(2) And then, he should report the case to the local travel service and then to the quarantine and epidemic prevention departments.(3) If they con
5、sider it necessary to do epidemiological examination, the tour guide should talk over the matter with the tour leader and persuade the patient to have his health checked and his blood serum tested.(4) If the patient is proved to be infected with contagious disease, he must be isolated for treatment
6、or other measures will be taken according to the requirements of the departments concerned.(5) If the patient is a foreigner, he would be required to leave the country ahead of schedule. In this case, the tour guides must help him with the exit formalities.(6) After the event, the tour guide should
7、submit a written report to departments concerned, stating clear the details of the case and measures taken. 3. What should the tour guides do in case a tourist in the group suddenly had a heart attack?(1) If the tourist is surely suffering from heart attack, the tour guide should immediately help hi
8、m lie down on his head cushioned to rise a bit, and ask his family member to feed him with first-aid medicine he has brought with him so that his condition may improve.(2) Then, the tour guide should call an ambulance to help or take the patient to the nearby hospital for treatment.(3) In the meanti
9、me, he should ask the local travel service to send someone to help.(4) When rescue rearmament is in process, the local guide should ask the patients family member to stay in the hospital.(5) While the patient is staying in the hospital ,the local guide should often come to visit .It the patient is a
10、 member of a foreign group ,he should help him with such things as separating his visa from the groups collective visa, going through the formalities for leaving the hospital after his recovery and booking his home-bound transport ticket etc.(6) Also, he must make good arrangements for sightseeing f
11、or the rest of the group.4. What must the tour guide do if, by any chance, the tourists were robbed when they were on their own? In this case, the tour guide must do the following things:(1) To dial 110 immediately to report the case to the police, stating clear the facts of the case, including when
12、, where and how the robbery was, the features and appearance of the robbers, the names of the tourists and the tourists group, and the distinctive marks of the robbed articles.(2) To report the case to the local travel service for directions.(3) To pacify the tourists to proceed with the tour (4) To
13、 write out a report ,stating clear the nature of the case ,emergency measures taken and the opinions and demands of the victims (5) To assist departments concerned to deal with problems arising from the event5. What precautions should the tour guide take when the group has just checked in at the hot
14、el in order that, in case of fire, the tourists may quickly escape with their life? In order that, in case of fire, the tourists may quickly escape danger,(1) The tour guide must try and get to know beforehand the route of fire escape and locations of the fire exit and emergency staircase (2) He sho
15、uld bear in mind the fire emergency telephone number (119) and keep ready at hand the room number of the tour escort and all other tourists of the group.6. Supposing the hotel suddenly caught fire and the fire scene is 2 stories below the floor where a tourist group is staying .In these circumstance
16、s, how should the tour guide of the group direct the tourists to save themselves? At this critical moment, the tour guide must keep calm to make a sober judgment of the situation .The basic point of first importance is that, in case of fire, people must not try to escape by taking the elector and in no case should they leap down from height up the building.(1) If people caught fire on their cl
