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1、管理培训与发展管理培训与发展 Managing Training 1 补救性补救性/Remedial 纠正培训，把那些正在进行、已经完成的错误的事物引入正轨 Corrective training to put things right that are going, or have gone, wrong 2 强制性强制性/Mandatory 按法律规定我们必须实施的培训和发展 如消防、健康和安全培训等 Training and development that we have a legal obligation to carry out such as fire training and
2、 health and safety training etc. 3 义务性义务性/Obligatory 作为负责任和有信誉的雇主有义务实施的培训， 如入职培训和岗位技能培训。此培训一 般是合同规定的或期望发生的。 Training that we are obliged to do by being responsible and reputable employers Induction and job skills, for example. This training is part of normal contractual arrangements and expectations
3、 4 发展性发展性/Developmental 为最大发掘员工潜力而设计，帮助他们发挥至极致 不论是为目前的工作，还是为提升 做准备。 Designed to maximize the potential of the individual, and help them develop to their fullest extent whether in this current job, or ready for promotion. 面对经营压力，我们往往会专注于前三种类型而忽略发展性培训。不过如果您分析一下这 些培训所带来的影响，却只有第四类才能使我们的经营进步 其余三种非常必要，其作
4、用在与保持我们的标准而不后退。 Quite often, through all the other pressures of the operation, we tend to concentrate our activity on the top three, and neglect the development activities. When you analyse the impact though, it is really only this last category that will move the business forward - the other three
5、are necessary, in serving to keep standards where they should be, and not slipping back. 要把大量的努力放在保持原有水准上，不能倒退。 An awful lot of effort goes into keeping the ground that you have, and not losing any. 练习 5.6/ EXERCISE: 5.6 考虑一下您部门中的不同需求，您如何将他们分类？ Think about the different needs that you have in your d
6、epartment. How could you categorise them into these headings? 培训需求并非都能够准确划分到这些类型中，所以不必在这方面花费太多时间。把这些分 类作为工具来帮助您确定了解所有将要进行的活动。 Needs will not always fall exactly into one of these categories, so do not waste time looking for an exact fit. Use the categories as a tool to help ensure that you have an e
7、ven spread of activity. 运用这些技巧和收集到的信息，您现在可以解读这些信息以达到在经营、员工和您自己的 优先分类上的平衡。 By using all these skills, and the information you have collected, you are now in a position to interpret all the information to arrive at a balanced view of the business, the people, and your priorities. 一旦您清楚了您的需求，接下来就是确定学习目
8、标和将要运用的发展方法，然后就是确定 计划并进行充分的沟通。 Once you are clear on your needs, the next stage is to agree some learning objectives, and the methods of development you will use, then you are ready to finalise your plan, and communicate it. 您从收集和整理培训和发展需求中学到了什么？把您的想法记录如下： What have you learned about collecting and
9、collating training and development needs in this section? Record your thoughts in here 第六章第六章 Session Six 为部门和个人制定计划为部门和个人制定计划/Planning for Groups and Individuals 为部门和个人制定计划为部门和个人制定计划/Planning for Groups and Individuals 当根据经营需求收集了所有信息之后，针对您职责范围内不同人员，您需要将这些信息统 一为某种形式的计划文件。通常您会发现计划分为两个范畴 针对部门和针对个人。 Ha
10、ving gathered all your information together on the needs of the business, and of the individuals within your area of control, you now need to consolidate this into some sort of planning document. Usually you will find that your plan falls into two areas planning for groups of people and planning for
11、 individuals. 在大多数公司，部门培训计划以日历或墙帖图表形式出现，个人计划则经常在绩效评估中 由双方共同达成，也就是通常所说的个人发展计划。作为部门培训协调员，两个方面您都 必须完成，这非常重要。 In most companies, the plan for the groups is a calendar or wall chart set out to form the training plan, and the plan for individuals is often agreed around appraisal or performance review time
12、, and known as the personal development plan. To meet your responsibilities as a departmental co-ordinator, it is important that you are able to complete both. 1）为部门做计划为部门做计划/Planning for Groups 通常是出具一份培训和发展计划 即一份文件，详细列明了在规定期限内必须实施的发 展活动。 Often this is done by producing a training and development pl
13、an. A document which specifies all the development which will be carried out over a stated period of time. 制订并沟通培训和发展计划好处不胜枚举： There are many advantages for producing and communicating a training and development plan: 确保在需要时实施发展活动 Ensures development is carried out and happens when needed 证明了您对工作的承诺
14、 Shows commitment from you 证明了酒店的承诺 Shows commitment from the company 为培训协调员或培训员设定目标和优先顺序 Sets priorities and targets for the co-ordinator and/or trainer 计划如何实施 Plans how to implement 确保没有重复或遗漏 Ensures that nothing is duplicated, or forgotten. 方便关注和协调 Easy to monitor and co-ordinate 帮助管理层节约时间和资源 Ass
15、ists with management of time and resources 练习 6.1/ EXERCISE: 6.1 思考一下您酒店和部门内的培训与发展计划 Think about your departmental training and development plans in your hotel or company 制定计划的标准是什么？必须包含什么信息？ What is the standard for producing them? What information should they contain? 制定计划时，让相关人员参与会很有帮助 员工，培训员，协调员
16、，部门内其他经理等。 沟通对计划的成功至关重要，在会议中您的意图沟通得越彻底，成功的可能性就越大。 When writing your plan, it may be helpful to include the people who are going to be involved in making it happen - the particular staff, trainers, co-ordinators and other heads of departments and line managers for example. Communication is often a key factor to the success of a plan, and the more thoroughly you can communicate your intentions through meetings, briefings, etc. the more successful i
