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1、IT that matters in the new machine age prioritizes cybersecurity, innovation, time-to-market and customer experience over cost-cutting, according to our latest study. Heres what the future looks like for IT infrastructure, as traditional businesses make the digital shift, including our HEROES framew
2、ork to guide you along the way. By Manish Bahl THE FUTURE OF IT INFRASTRUCTURE 3The Future of IT Infrastructure | Executive Summary As traditional businesses adapt to the realities of the new machine age breathless time to market, intelligently enhanced everything, meaningful and personalized experi
3、ences the implications for IT have been profound. It is no exaggeration to say that the core differentiator for a successful busi- ness today rests on the readiness of its IT infrastructure and that an inflexible, sluggish, inefficient infrastructure poses a bigger competitive threat than any ingeni
4、ous start-up or disruptive market force. While the legacy IT industry of servers, databases and cables is still important, it has essentially become a utility, taking a backseat to the need for an agile, flexible and quickly scalable technology foundation to drive business. Companies with legacy tec
5、hnology architectures, therefore, face a dilemma: striking a balance between the present and future state of IT infrastructure. To achieve this equilibrium, the first ballast to discard is ITs traditional obsession with cost-cutting. The simple fact is, a lower cost but completely irrelevant backbon
6、e will condemn you to lose in whatever market you operate in. To learn more about the future needs of IT infrastructure, Cognizants Center for The Future of Work surveyed top IT executives at leading companies around the world, the majority of which have been in business for more than 15 years (see
7、Appendix, page 24, for more details on the survey methodology). Our objective was to gain insights into the changes leaders are making in their orga- nizations technology infrastructure, as well as the shifting nature of IT work, operations, perfor- mance metrics and jobs to re-tool for the digital
8、age. Based on our findings, we have developed a framework to help traditional businesses systematically move toward the new way of work for IT. The framework, dubbed “HEROES,” involves change in five areas: hybrid cloud architectures, edge computing, robotic process automation (RPA), obsoles- cence
9、of old IT and enterprise security. Cutting across all five categories is the infusion of artificial intelligence (AI). Global business and technology decision makers can use our study findings, detailed in this report, as a practical guide to maximizing the strategic value of their IT investments. T
10、his report is intended as a call to action that will enhance partnerships between IT and business to better manage the transformative impact of the new machine age. THE NEXT FIVE YEARS WILL DRIVE MORE CHANGE THAN THE PREVIOUS 50 | The Future of IT Infrastructure4 The amount of change expected in the
11、 next few years is daunting, relentless and coming fast. Nearly 70% of the executives we surveyed agreed that their industry will change more in the next five years than it did in the previous 50. Little wonder, considering phenomena like the estimated three to five billion new consumers due to come
12、 online from developing economies, providing a mega-surge to the global economy;1 the number of IoT devices outnumbering the worlds population by the end of 2017;2 and perhaps most important, the encroachment of AI into numerous entrenched societal challenges. In fact, 68% of study respondents agree
13、d that AI will have a transformational impact on their business by 2020. 5The Future of IT Infrastructure | Respondents are already pushing ahead; we found that every business function, from sales and marketing, to finance, customer service and IT operations, is about to undergo a massive transfor-
14、mation. Amid this widespread flux, business priorities will also shift between now and 2020 (see Figure 1, next page), according to our research: Cybersecurity will be key to building the brand. Companies that think cybersecurity is an IT problem or priority have already been hacked by the future. B
15、y 2020, cybersecurity will top the list of business priorities, according to respondents. Online security threats are now a fact of life, moving organizations ability to mitigate risk from an inconvenient need to a necessary compet- itive advantage. According to our study, companies endured an avera
16、ge of 40 security incidents in 2016 alone, costing each around $4.5 million. Sixty-eight percent of respondents suffered loss of reputation and brand value as a result of a breach. Numerous additional incidents likely escaped the businesss notice. Respondents see the situation worsening, with 60% saying there are more emerging threats than they can currently control, illustrating that the underlying IT infrastructure is ill-equipped for the new machine age. Customer-facing
