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1、,酒店管理综合实训,主编 崔剑生 刘 艳,上海交通大学出版社,上海交通大学出版社,模块八 酒店英语实训 PROJECT Polite Expressions PROJECT General English PROJECT English For Housekeeping PROJECT Food & Beverage PROJECT Telephone,PROJECT Polite Expressions,TASK GREETING & FAREWELLS,（一）VOCABULARY,welcome 欢迎 friend 朋友 farewell 告别 identify 识别 definitely
2、 肯定地 safe 安全的 enjoy 喜欢,pleased 高兴 sure 当然 trip 旅游 weekend 周末 again 再 look forward to 盼望 satisfaction 满意,Good morning. 早上好。 Good afternoon. 下午好。 Good evening. 晚上好。 Welcome back. 欢迎回来。 Hello. 你好。 How do you do? 你好。 How are you? 你好吗？ Good night. 晚安。 Good-bye. 再见。 See you later. 回头见。,PROJECT Polite Expr
3、essions,（二）PHRASES ON THE JOB,It was nice to see you again. 很高兴又见到你。 Have a good evening. 晚上愉快。 It was nice seeing you. 很高兴见到你。 Have a good weekend. 周末愉快。 Have a safe trip. 一路平安。 Have a good day. 祝您愉快。 Hope to see you again. 希望再见到您。 Thank you for coming (Thanks for coming). 感谢光临。 Look forward to see
4、ing you again. 盼望再见到您。 Fine, thank you, and you? 很好，谢谢，你呢？,（三）TALKING TO THE GUEST Staff：Good morning，Mr. Smith. How are you today? Guest：Good morning，Jane. Im fine, thanks, and you?,PROJECT Polite Expressions,Staff：Im fine too. Are you checking-out today? Guest：Yes, I think so. Staff：Did you enjoy
5、your stay here? Guest：Yes, I did. Staff：I hope our service is to your satisfaction. Guest：Sure. Im very pleased with everything here. Staff：Thank you. I wish you a nice trip home and look forward to seeing you again. Guest：Thank you. Ill definitely come to the Sheraton next time Im in Tianjin. （四）PA
6、IR WORK Find a partner and play the roles of the staff and the guest who will be on holiday soon.,PROJECT Polite Expressions,TASK INTRODUCTIONS,（一）VOCABULARY,ntroduce 介绍 happy 高兴 spell out 拼写出来 meet 会见 glad 高兴 first name 名,nice 很好 last name 姓 certainly 当然了 pleasure 高兴 enjoy 喜欢,（二）PHRASES ON THE JOB,
7、My name is John Smith. 我叫约翰史密斯。,PROJECT Polite Expressions,Its nice to meet you. 很高兴见到您。 Its nice meeting you. 很高兴见到您。 Im pleased to meet you. 很高兴见到您。 Let me introduce you to John Smith. 我把你介绍给约翰史密斯。 Id like to introduce you to Mary. 我想把你介绍给玛丽。 Id like you to meet Mr. Thomson. 希望你认识一下托玛斯先生。 I dont t
8、hink weve met before. 我想我们以前没见过。 Have we met before? 我们以前见过面吗？ Youre new here, arent you? 你是新来的，对吗？,PROJECT Polite Expressions,（三）TALKING TO THE GUEST,Staff：Good morning, sir. May I know your name? Guest：Certainly. My name is John Parkinson. Staff：Would you please spell your last name?,Guest：Sure.P-
9、a-r-k-i-n-s-o-n, Parkinson. Staff：How do you do Mr. Parkinson? Welcome to our hotel. Guest：How do you do? Very nice to meet you. Staff：Hope youll enjoy your stay here. Guest：I think I will. Staff：See you later. Guest：See you.,PROJECT Polite Expressions,（四）PAIR WORK Introduce yourself to a partner. （
10、五）EXERCISE Put in articles where needed. A： Would you like_cold milk? B： Yes, please. Id like_glass of beer if youve got it. A： Ill go and have a look in_kitchen. Yes, theres_bottle here, but it isnt cold. B： Never mind. Can I have_piece of ice in it? A： Sure. There is quite a lot in_refrigerator.,P
11、ROJECT Polite Expressions,TASK APOLOGIES,（一）VOCABULARY,excuse 原谅 apologize 请求原谅 mistake 错误 forgive 原谅 mind 介意 assure 保证,sorry 对不起 right away 马上 happen 发生 bill 账单 check 检查,（二）PHRASES ON THE JOB,Excuse me. 打扰一下。 Im sorry. 对不起。 Please forgive me. 请原谅。,PROJECT Polite Expressions,Thats ok. 没什么。 I do apol
12、ogize. 我很抱歉。 Thats all right. 没关系。 Please accept our apology. 请接受我们的歉意。,Would you please wait a moment? 请稍等一下好吗？ Would you mind waiting a second? 请稍等一下好吗？ I didnt mean for that to happen. 我是不想出这种事的。 I assure you it wont happen again. 我向您保证以后不再发生这种事。,PROJECT Polite Expressions,（三）TALKING TO THE GUEST
13、 Guest：Excuse me. I think there is a mistake in my bill. Staff：Im sorry to hear that. Ill check for you right away. Would you please wait a moment? Guest：OK. ( a moment later) Staff：I do apologize Mr.Smith. There is a mistake in your bill. I assure you it wont happen again. Guest：Well, Thats all rig
14、ht.,PROJECT Polite Expressions,TASK OFFERING HELP,（一）VOCABULARY,appreciate 喜欢 grateful 感谢 offer 提供 assist 帮助 favor 喜欢 desire 希望 request 要求 hesitate 犹豫,mind 介意 trouble 麻烦 welcome 欢迎 follow me 跟着我 corridor 走廊 show 展示 serve 服务,（二）PHRASES ON THE JOB,Anything I can do for you? 我能为您做些什么？ If theres anythin
15、g I can do to help, please let me know. 如果有我能帮忙的事，请告诉我。 Can I help you? 我能帮忙吗？,PROJECT Polite Expressions,If I can be of assistance. Please do not hesitate. 如果要我帮忙，别犹豫，尽管讲。 Do you need any help? 要帮忙吗？ Id be very glad to help you. 很高兴能帮助你。 Can I give you a hand? 要帮忙吗？ If you wouldnt mind. 如果你不介意。 If you dont mind. 如果你不介意。 If It
