饭店服务与管理英语教学课件作者匡宝红1

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1、Unit 1 What Is a Hotel?,Part One Speaking and Passage Part Two Grammar Part Three Extra Reading Part Four Structure and Vocabulary,下一页,返回,Part One Speaking and Passage,Text It Is My Dream Every teenager has a dream for tomorrow. My dream is to be a good hotel worker. I take service as a career. I ho

2、pe I can create a temporary home for the travelers from home and abroad. How proud I feel when I let the guests enjoy comfort with Chinese flavor ( How happy it will be to make so many friends of all nations and from all walks of life! What a wonderful thing it is to make my hotel enjoy financial su

3、ccess through our down-to-earth effort ! Now,dont you think to work in a hotel is an honorable occupation? Dont you think my dream is modest but lofty?,下一页,返回,Part One Speaking and Passage,Rome was not built in a day. It is no easy job to realize my dream. I must try my best to be neat and smart,cou

4、rteous and cooperative,good in foreign languages,and efficient in work. The most important quality is a real liking for people and a warm desire to help them. I like my dream. I love my countrys hospitality industry. May my dream come true tomorrow! May the life,which is full of chances and challeng

5、es,always be with us young people!,上一页,下一页,返回,Part One Speaking and Passage,Dialogue 1 Hotel Industry ABCs Situation: Annie (A ) and George (G) two students of a tourism vocational school , are talking about their future jobs in the hotel industry. G .Annie: Well soon graduate. Which hotel do you pl

6、an to work in,a deluxe tourist hotel or a convention hotel? A: Well .Id like to work in a resort. I think I can serve the guests with warmth. What about you?,上一页,下一页,返回,Part One Speaking and Passage,G: A 5-Star tourist or a state guesthouse is my first choice. A: Sounds great! Now, tell me,what your

7、 favorite department is. G: Id like to work either as a receptionist at the Front Office or as a bartender at the Food and Beverage Dept. A: But I look forward to being a salesgirl in the Sales Department. G: How I hope our dreams will come true!,上一页,下一页,返回,Part One Speaking and Passage,Dialogue2 A

8、Job-hunting Interview Situation: The Personnel Manager (M),with Annies (A ) resume in hand,is now giving her an interview. M: Good morning, Miss Annie. Please sit down. A: Thank you. M: Now,your resume shows that you have a good education at the tourism vocational school. So,what is the most importa

9、nt thing youve learned at school? A: Service.,上一页,下一页,返回,Part One Speaking and Passage,M: Fine. What is service? A: Service means to understand and fulfill the needs of others. Ill try my best to provide satisfactory service to all my hotel guests. M: Good. Why do you want to serve in our hotel? A:

10、Well,yours is a 5-star hotel. Im informed that the managerial system is suitable for me. Thats why I choose to work in your hotel. M: You want to work as a salesperson at the Sales Department. But what if you are put at the House keeping Department as a room attendant?,上一页,下一页,返回,Part One Speaking a

11、nd Passage,A: Eh,Id consider it a new challenge,sir. M: The work there will be quite heavy,you see. A: Mm,I practised a lot in the school. And Im ready to do any hard work. M: Fine. Now,one more thing, when can you start? A: Id be happy to immediately. M:OK. Well let you know our decision in one wee

12、k. Thank you for coming for the interview. Good-bye. A: Thank you for your time sir. Good- bye.,上一页,下一页,返回,Part One Speaking and Passage,Word List teenager /ti:nid/ n. (13 19岁的)青少年 dream / dri:m/ n. /v 梦/做梦 career /kri/n. 职业,生涯 temporary /temprri/ adj. 暂时的,临时的 flavor /fleiv/ n. 口味,滋味 all walks of li

13、fe 社会各阶层 down-to-earth /daun-t-:/ adj. 切实的,实事求是的 financial /fainnl/ n. 财政的,金融的 honorable /nrbl/ adj. 光荣的,荣誉的 occupation /, kjupein/ n. 事业,职业,上一页,下一页,返回,Part One Speaking and Passage,modest /mdiSt/ adj. 谦虚的,不过分的 lofty /Ifti/ adj. 崇高的 realize /riliz/v. 实现,认识到 neat /ni:t/ adj. 整洁的,整齐的 courteous /k:tis/

14、adj. 彬彬有礼的,客气的 cooperative /kuprtiv/ adj. 合作的 efficient /Ifint/ adj. 高效率的 desire /dizi/ n. 愿望 hospitality /hSpitliti/ n. 热情好客,殷勤 convention /knvenn/ n. 会议,上一页,下一页,返回,Part One Speaking and Passage,resort /riZ:/ n. 常去之地,胜地 heartfelt /ha:tfelt/ adj. 衷心的,诚挚的 receptionist /risepnist/ n. 接待员 bartender /ba

15、:tend/ n. 酒吧服务员 beverage /bevrid/n. 饮料 resume /rezju:mei/ n. 履历 interview /Intvju:/ n. 接见,采访 education /,edjukein/ n. 教育 vocational /vukeinl/ adj. 职业的,关于职业的 inform /inf:m/v. 通知 managerial /,mnidlril/ adj. 管理的,上一页,下一页,返回,Part One Speaking and Passage,system /sistm/ n. 系统 suitable /sju:tbl/ adj. 合适的,适宜的 attendant /tendnt/ n. 服务员 consider /knsid/,. 认为,考虑 challenge/ tlind

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