《qit促进员培训ppt》由会员分享，可在线阅读，更多相关《qit促进员培训ppt（92页珍藏版）》请在金锄头文库上搜索。
1、,QITFacilitatorTraining QIT促進員培訓,QIT & Improvement QIT 與改善,QQuality 品質,什麼是品質 What is Quality 顧客滿意的產品或服務 Customer satisfied product or service 什麼是顧客 who is customer 接收產品/服務的組織或人 the person/organization who receives product/service 優質的要求 requirements of excellent quality 物超所值 superb value,I Improvemen
2、t 改進,改進是指為改善產品的特性和(或)提高用於生產和交付產品的過程的有效性和效率所開展的活動，必要時，對結果進行評審，以確進一步的機會審核、顧客反饋和品質管理體系評審也可用於識別這些機會改進是一種持續的活動。 Improvement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them Re
3、sults are reviewed, as necessary, to determine further opportunities for improvement. Audits, customer feedback and review of the quality management system can also be used to identify opportunities. Improvement is a continual activity. ISO-9000:2000 3.9,T-Team 團隊,二人或以上 never alone 方向一致 unified goal
4、s 共同目標 unified objectives 資源共享 share resources 榮辱與共 share pride 各司其職 division of work 各盡其責,QIT-品質改善小組,由個別部們或跨功能小組,對品質作出長期或短期改善活動 functional or cross-functional teams, long-term or short-term quality improvement activities 以小組形式活動，透過定期會議及其他活動 act as a team, through periodic meetings or other activiti
5、es,跨功能(部門)管理 Cross-functional(departmental)management,改善工作重點是TQM ，而達到目標，必須跨越各功能性部門之間障礙。如品質問題非由品管部門獨自負責。 Focus at TQM, to achieve objectives, must cross functional barriers. Quality problems are not the responsibility of one department alone.,跨功能(部門)管理 Cross-functional(departmental)management,跨功能管理是指
6、為達成QCDMS跨越部門之間管理活動。 Cross-functional management means to achieve QCDMS across the departments,改善觀念 Improve attitude,改善與管理 Kaizen and management 過程與結果 process and result 遵循 PDCA循環/ SDCA循環 follow PDCA/SDCA 品質第一 Quality first 用數據說話 talk with figures 下一制程就是顧客 the next process is customer,品質改進的定義 Quality
7、 improvement defined,品質改進 quality improvement 品質管理中致力於提高有效性和效率的部份 the part in quality management that deals with effectiveness and efficiency 有效性 effectiveness 完成所策劃的活動並達到所策劃的結果程度的度量 a measure of achieving planned activities and get results ISO:9000 2.2.12-14,品質改進的定義 Quality improvement defined,效率 e
8、fficiency 所達到的結果與所用的資源之間的關係 relationship between results achieved and resources used ISO:9000 2.2.12-14,品質改進的杠杆原理 Quality improvement leverage theory,交付 deliver,品質問題 quality problem,制造 production,流程設計 process design,產品/服務設計 product/service design,事後糾正 corrective action,客方 customer,組織 organisation,設計
9、design,過程控制process control,維持與改進 Maintenance and improvement,維持是依照標準的作業程序來工作； maintenance is operate according to instructions 改進是以改進現有標準為目標的活動。 Improvement is improve the existing instructions or standards,創新與改進之分別 Innovation and improvement,創新 Innovation 則是借助大筆資源投資於新技術或設備，而產生急劇變化的改進 Capital invest
10、ment in technology and equipment, big changes take place,創新與改進之分別 Innovation and improvement,改進 Improvement 是強調以員工的努力、士氣、溝通、訓練、團隊、參與及自律來達成目標，由於持續不斷的努力，所產生的是小步伐改進，而遂次累積而成 Stress employee contribution, morale, communication, training, team work and self-discipline to achieve results. As the effort is
11、continual, small steps can be accumulated.,創新、改進、維持、概念圖 innovation, improvement, maintenance concept diagram,（今井正明 Gemba Kaizen著）,高層管理 senior management 中階管理 middle management 督導人員 supervisory staff 作業人員 operating level,維持 Maintenance,創新 Innovation,改進 Improvement,持續改進 Continual Improvement 是一種以追求更高的
12、過程效果和效率為目標的持續活動。 Is a series of activities in pursue of higher process efficiency and efficiency,為何要持續改進? why continual improvement,顧客的需要在變化 customer requirements are changing 社會在進步 the society is progressing 技術在發展 technology is development 競爭對手不斷增強 competition is increasing,品質改進的層面 quality improvem
13、ent interface,高層的品質改進項目 senior management quality improvement projects 管理上決策問題及技術上的設計問題 management decisions and technical design problems,品質改進的層面 quality improvement interface,中層的品質改進問題 middle management quality improvement projects 方針目標的落實、策略上制定及指導和組織改進的進行充分發揮資源整體的效用 quality policy and objectives
14、planning, implementation preparation and instruction, overall effective deployment of resources,品質改進的層面 quality improvement interface,基層的品質改進問題 front level quality improvement projects 操作層的改進，重點是提高過程實現的產品及日常工作品質 shopfloor level improvements, focus at process improvement and daily quality work,改進的目標
15、The objective of quality improvement,QUALITY 提升品質 COSTING 降低成本 DELIVERY 準時交付 SERVICE 優質服務 MANAGEMENT 有效管理,品質改善目標的準則 A guide to quality improvement objective,S (Specific) : 目標明確 M(Measurable) : 目標可量性 A (Attainable) : 目標經努力可達成 R (Relevant) : 目標需具價值性 T (Time Table) : 目標需以時間衡量 結果,持續改進的對象 Continual impro
16、vement Objects,MAN 人員 MACHINE 設備 MATERIAL 物料 METHOD 方法 ENVIRONMENT 環境,3M 與 3K 3M and 3K,MUDA - 無馱 (浪費) MURA - 無穩 (不規則) MURI - 無理 (過勞性) Gemba kaizen checkpoints 改善現場的查核點,3M 與 3K 3M and 3K,KIKEN - 危險 KITANAI - 髒污 KITSUI - 勞累 common faults are the reverse of ideal 現場慣見現象，是理想現場的反面,The Step Of QIT QIT 的步驟,管理循環 持續改進 management cycle - continual improving,行動 Action,計劃 Plan,執行 Do,檢討 Check,
