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1、HUAWEI TECHNOLOGIES CO., LTD.Slide title :40-47pt Slide subtitle :26-30ptColor:white Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : Arial华为金融行业华为金融行业VTMHUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 2Slide title :32-35pt Color: R153 G0 B0Corporate Font :Frut
2、igerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups
3、of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.目录目录 2商业银行面临的挑战及发展趋势商业银行面临的挑战及发展趋势 1华为公司介绍华为公司介绍 4eSpace eSpace VTMVTM价值及优势价值及优势 3eSpace eSpace V
4、TMVTM面对面远程金融服务面对面远程金融服务HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 3Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont
5、to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage detail
6、s, refer to the “Typesetting Standard”.华为值得信赖的合作伙伴华为值得信赖的合作伙伴2006200720082009664938125214911850CAGR: 29%2010 (未审计)24%销售收入 (单位: 亿人民币)2011 (目标) 2010年收入为未经审计数据；公司2010年年报预计3月底发布(含由KPMG审计的华为技术合并财务报表)数据截至2010年12月31日持续为客户创造价值，实现稳健成长持续为客户创造价值，实现稳健成长1990n 全球110000+名员工n 15个地区部，业务遍及140+国家国家n 17个研发中心，36个培训中心n 6
7、0,000+名员工投入产品解决方案开发 n 累计申请专利42,543件n 加入全球123个行业标准组织贴近客户贴近客户持续创新持续创新2010年收入同比增长年收入同比增长24%，成为全球成为全球第二大第二大电信设备供应商电信设备供应商 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 4Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSl
8、ide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please
9、 take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.阿根廷毛里求斯马来西亚罗马尼亚中国印度匈牙利巴西墨西哥荷兰阿联酋巴林德国遍布全球的能力中心、研发中心和技术支持中心遍布全球的能力中心、研发中心和技术支持中心研发中心深圳总部技术支持中心帐务共享中心物流中心、中转站培训中心投标中心(规划)130130多个服务机构遍布全国，多个服务机构遍布全国，15,20015,200多名专业的服务工
10、程师，多名专业的服务工程师，本地化率本地化率73%73%，7 7* *2424小时服务响应小时服务响应依托全球化优势，进行本地化运营，依托全球化优势，进行本地化运营，持续研发投入，同步行业最新技术。持续研发投入，同步行业最新技术。下一代互联网、芯片和软件无线和终端基础算法无线和网络微波固定移动融合、固定网络HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 5Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used
11、 by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how o
12、ur design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.高效协作 业务扩展 安全操作景愿融 合创 新开 放全球化: 伙伴& 联盟产品解决方案服务垂直行业解决方案网络规划网络集成骨干网络安全骨干网园区网络分支接入网络分支安全接入数据中心数据中心灾备Office in a Box统一通信和协作云桌面远程教育远程呈现远程
13、金融专业支持专业培训瘦客户端存储 服务器AP安全网关VPN传输交换机路由器IP 电话IP PBX智真UAP视频监控政府能源交通电力金融ISP教育HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 6Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color
14、:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design
15、 color group per slide. For specific usage details, refer to the “Typesetting Standard”.华为助力金融行业华为助力金融行业在全球成立专门面向金融行业的体系与组织，专门面向金融行业提供基在全球成立专门面向金融行业的体系与组织，专门面向金融行业提供基于于CTCT、IPIP、IT IT融合的端到端行业解决方案及服务融合的端到端行业解决方案及服务。nCT: CT: 金融金融UCCUCC、远程银行、金融多媒体呼叫中心、金融教育培训解决、远程银行、金融多媒体呼叫中心、金融教育培训解决方案方案nIPIP：数据中心、广域网、
16、办公局域网、网点接入、安全：数据中心、广域网、办公局域网、网点接入、安全nIT IT：云服务器、云存储、虚拟化、桌面云：云服务器、云存储、虚拟化、桌面云华为以崭新的姿态，以国际化的视角，秉承以客户为中心的理念，全面华为以崭新的姿态，以国际化的视角，秉承以客户为中心的理念，全面贴近金融客户，构建面向金融行业的能力中心建设，不断创新，为金融贴近金融客户，构建面向金融行业的能力中心建设，不断创新，为金融客户创造更高的价值。客户创造更高的价值。组织架构组织架构新起点、新选新起点、新选择、新体验择、新体验基于基于“云计算云计算”金融解决方案金融解决方案HUAWEI TECHNOLOGIES CO., L
17、TD.Huawei Confidential Page 7Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop r
18、ight corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.目录目录 2商业银行
19、面临的挑战及发展趋势商业银行面临的挑战及发展趋势 1华为公司介绍华为公司介绍 4eSpace eSpace VTMVTM价值及优势价值及优势 3eSpace eSpace VTMVTM面对面远程金融服务面对面远程金融服务HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 8Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text
20、 :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take no
21、te that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.银行业面临的挑战银行业面临的挑战排长队排长队u 客户满意度不高客户满意度不高p 客户到营业厅办理业务经常排长队，浪费客户时间。p 营业厅只提供5*8服务时间、不能提供7*24小时柜台服务。u 业务扩展慢成为银行快速发展瓶颈业务扩展慢成为银行快速发展瓶颈u 成本高成本高p 一个银行网点的建设从场地谈判到装修，直至正式营业少则一年半载。p 银行网点面
22、积大，建设成本和日常运营成本高。p 银行网点日常运营需要众多服务人员。p 偏远的农村和山区建设成本高，区域广泛覆盖困难。服务时间有限服务时间有限面积大面积大柜员多柜员多偏远地区部署成本高偏远地区部署成本高HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 9Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22p
23、tBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that
24、you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.金融业务和服务创新是业务发展核心竞争力金融业务和服务创新是业务发展核心竞争力如何应对？什么状况？全球化、跨地域发展快速增加的客户数量更加丰富的复杂业务10001000种种金融业务；400400万万家企业客户；80008000万万电子银行客户；2 2亿亿个人客户；2.52.5亿亿银行卡；5 5亿亿的账户；乡村城市跨国3 3万万分支机构；50005000家家自助银行
25、；2500025000台台自动柜员机；l电子化服务(ATM、POS、电话、PC等): l低成本高效服务渠道；l服务集中化；l不同客户的差异化、个性化服务；l专注20%的分层服务: l3A服务；l混业经营（银行、保险、证券、基金、理财）；l增值业务（商旅、电子商务等）；全球化发展中的全球化发展中的中国银行业中国银行业利用差异化金融服务创新差异化金融服务创新，实现金融服务转型和组织优化金融服务转型和组织优化，构建金融服务竞争力制高点金融服务竞争力制高点。HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 10Slide title :32-3
26、5pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partne
27、r logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.1 1远程金融服务将倍增金融服务电子化能力远程金融服务将倍增金融服务电子化能力金融行业金融行业ATM/POSAT
28、M/POS19601960s s金融服务电子化发展历程和优点金融服务电子化发展历程和优点3A3A服务（服务（AnytimeAnytime、AnywhereAnywhere、AnywayAnyway）低成本高效优质低成本高效优质满足细分客户需求，巩固满足细分客户需求，巩固20%VIP20%VIP客户客户交叉经营，主动营销，服务增值交叉经营，主动营销，服务增值快速拓展服务渠道快速拓展服务渠道自助银行电话银行网上银行手机银行移动支付PC/PC/电话电话19801980s s智能终端智能终端/ /电视电视20102010s s服务成本（美分 /每笔）100806040200柜面电话ATM网上10275
29、5107金融服务电子化面临的问题：金融服务电子化面临的问题：l不能实现100%的柜面业务；l隐藏在幕后的服务带来冷冰冰和不信任感；l复杂的操作；l令人担忧的安全性。远程金融远程金融HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 11Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets le
30、vel 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should
31、only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.目录目录 2商业银行面临的挑战及发展趋势商业银行面临的挑战及发展趋势 1华为公司介绍华为公司介绍 4eSpace eSpace VTMVTM价值及优势价值及优势 3eSpace eSpace VTMVTM面对面远程金融服务面对面远程金融服务HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 12Slide title :32-3
32、5pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partne
33、r logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.eSpace VTMeSpace VTM理念理念：基于统一通信与协作的ICT融合，银行业务后台集中化处理，为客户
34、提供3A（Anywhere、Anytime、Anyway）服务，降低银行服务成本、提升服务质量，拓宽业务渠道。银行网点规模扩张存隐忧银行网点规模扩张存隐忧：成本开支、银行网点日常运营需要众多服务人员、一个银行网点的建设从场地谈判到装修，直至正式营业少则一年半载。驱动力驱动力银行服务无处不在银行服务无处不在：树立以客户需求为中心的经营理念，在任何时间、任何地点，以任何方式为客户提供全功能、全天候、个性化的金融服务，已成为金融行业信息化的必然趋势。再造竞争力再造竞争力：通过扩大自助业务范围和引导更多的客户使用自助办理方式来达到目的；用户体验和服务的便捷性。eSpace VTMeSpace VTM的
35、理念的理念HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 13Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by cus
36、tomers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “
37、Typesetting Standard”.云云+端端 华为华为eSpace VTM整体解决方案整体解决方案密闭空间密闭空间站立一体式站立一体式VIP柜台式柜台式业务集中处理业务集中处理协同系统协同系统集中监控集中监控HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 14Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text
38、 :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take no
39、te that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.VTM自助终端外观感知自助终端外观感知手掌静脉识别高清视频通话凭条打印，对账单打印，二合一。65寸显示屏，高清视频通话，真人大小视频签名现金出口自主发卡、读卡二代身份证读取感应，RFID卡感应，二合一。文件、证件扫描，存折打印，二合一文件，证件扫描站立模式VIP模式HUAWEI TECHNOLOGIES CO., LTD.Huawei Confi
40、dential Page 15Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner fo
41、r field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 系列化终端系列化终端全密闭系列化终端全密闭系列
42、化终端分体式分体式VIPl密闭空间设计提供私密服务空间，保证用户安全；l自动门禁系统可内部反锁；l光照系统可根据环境光进行亮度调整；l空调系统可进行远程温控、启动和关闭；l智能视频监控系统对周围环境异常情况进行告警。HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 16Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text
43、:20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take not
44、e that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.最佳的操作舒适度体验最佳的操作舒适度体验通过真实的人机仿真测试和评估，达到最佳的操作舒适度和业务处理舒适度。通过真实的人机仿真测试和评估，达到最佳的操作舒适度和业务处理舒适度。12341.1.舒适度评估舒适度评估Comfort assessmentComfort assessment2.2.可达区仿真可达区仿真Reach zoneReach zon
45、e3.3.任务操作仿真任务操作仿真Task simulationTask simulation4.4.视觉区域角度仿真视觉区域角度仿真View coneView coneHUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 17Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2
46、-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only
47、use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.最新的生物识别技术最新的生物识别技术手掌静脉识别手掌静脉识别手掌静脉识别l高安全性（高安全性（safetysafety）p静脉信息在手掌内部，难易盗取和复制，且只有活体有效。p静脉信息每个人每只手都不一样，且不随年龄而变化。l高认证精度（高认证精度（accuracyaccuracy）p手掌静脉复杂并相互交错，能保证高认证精度。l高包容性（高包容性（acceptanceacceptance）p任
48、何人都可以进行手掌静脉认证，快捷方便。p认证过程无需和设备接触，清洁卫生。手掌静脉识别采用近红外线扫描手掌皮下组织手掌静脉识别采用近红外线扫描手掌皮下组织3mm3mm处的静脉影像。处的静脉影像。巴西Bradesco日本三菱东京UFJ手掌静脉扫描和存储过程快速简单。手掌静脉扫描和存储过程快速简单。手掌静脉使用银行案例手掌静脉使用银行案例HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 18Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT Medium
49、Font to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an e
50、xample of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.加密电子签名加密电子签名电子签名l安全：安全：签名笔迹进行电子签名加密，有效防止别人的拷贝和复制。l环保：环保：直接在操作屏幕电子文档上签名，无需打印，存储方便。l真实：真实：笔和签字板之间有512级以上压感灰度，完全可以表现出人
51、签字的轻重。操作屏幕上集成电子签名板，手写签名笔迹进行电子签名加密，集操作屏幕上集成电子签名板，手写签名笔迹进行电子签名加密，集成在签署的文档上，防止拷贝。成在签署的文档上，防止拷贝。 HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 19Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets
52、 level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you shou
53、ld only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.高清视频通话高清视频通话自助终端融合华为视频通话以及视频、智真系统：自助终端融合华为视频通话以及视频、智真系统：l统一智能路由：统一智能路由：根据用户办理的业务类型，系统自动路由选择银行对应的业务处理人员。如果是理财业务，将选择银行的理财专员。l超高清：超高清：1080P 50/60 动态图像已基本达到肉眼所能分辨识别的极限。l真实体验：真实体验：B型号设备，全景真实传送，真人
54、大小，真实自然的面对面服务。l低带宽：低带宽：华为专利的视频增强技术，720p 30fps的视频只需要带宽512K，720p 60fps带宽1M，最高的1080p 60fps带宽2M。A：支持1080P、720P 50/60 fps等高清以及标清视频通话B：支持1080P、720P 50/60 fps等高清以及标清视频通话，真人大小银行专业的理财经理和业务处理人员HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 20Slide title :32-35pt Color: R153 G0 B0Corporate Font :Frutige
55、rNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of
56、colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.序号序号特性名称特性名称特性描述特性描述1发卡/读卡器模块自助进行发卡2生物特征识别模块输入指纹或掌静脉信息，并由后台进行对比3A4打印模块打印用户办理的业务表单，并加盖公章4扫描模块扫描用户的凭据、
57、护照等信息5电子签名用户可以直接在屏幕上进行签字，核实确认用户信息6身份证读取读取输入国内二代身份证信息7IC卡读卡器读取第三方业务IC卡，如水电费、煤气费缴纳充值卡等8凭条打印打印业务交易凭条9流水打印打印用户操作、设备维护流水日志信息10DVR监控操作用户，设备维护人员，对操作进行录像。11UPS设备断电后，提供15分钟的供电。VTMVTM硬件功能特性硬件功能特性HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 21Slide title :32-35pt Color: R153 G0 B0Corporate Font :Fruti
58、gerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups o
59、f colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.智能高效的设备管理系统智能高效的设备管理系统设备管理系统管理员l终端管理终端管理集中管理不同厂商的终端，包括终端、厂商、各级分支机构的的增加、修改、删除等。l设备监控和交易监控设备监控和交易监控实
60、时监控终端的软、硬件运行状态（故障、正常、离线、暂停等）和终端用户的登录状态、交易状态等。对不正常的状态和交易进行告警。l日志和报表日志和报表提供各种历史信息的查看、统计以及综合生成各类报表，如：操作报表、交易报表、告警报表等。并可根据需求定制报表。l远程版本下载和更新远程版本下载和更新终端软件版本支持按机构、按终端类型及业务类型对不同终端个性化升级维护，远程批量下载以及更新终端的软件程序、本地广告以及资料等。HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 22Slide title :32-35pt Color: R153 G0 B
61、0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The f
62、ollowing nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.VTM集中业务处理中心集中业务处理中心为客户营造银行柜台般真实体验为客户营造银行柜台般真实体验：建立在以客户为中心的服务理念基础上，通过高清视频技术，面
63、对面的与VTM客户展开及时的交流互动。应用桌面共享、推送的方式协助客户快速高效进行业务办理。高清视频技术及时的交流互动自动路由到不同技能的柜员自动获取用户信息，分层服务桌面共享业务推送真实柜台体验真实柜台体验真实柜台体验真实柜台体验业务自动路由业务自动路由业务自动路由业务自动路由高效业务办理高效业务办理高效业务办理高效业务办理HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 23Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont
64、 to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an examp
65、le of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.面对面的服务，营造真实柜台体验面对面的服务，营造真实柜台体验l超高清：超高清：1080P 50/60 动态图像已基本达到肉眼所能分辨识别的极限。l真实体验：真实体验：全景真实传送，真人大小，真实自然的面对面服务。l及时服务：及时服务：专业
66、的柜员为客户提供及时服务。语音、视频语音、视频HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 24Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont
67、 to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage detai
68、ls, refer to the “Typesetting Standard”.接入时获取客户信息，区分服务级别业务自动路由，分层服务业务自动路由，分层服务不同业务处理流程客客户数数据据不同级别柜员不同技能岗柜员VIP排队时间Class2Class3Class4VTM业务量基于客户价值的分层服务，优先保证银行高端客户得到高效、优质的服务。系统自动路由，不同的业务种类由不通的技能岗位柜员处理。目标：目标：1 1、高级别客户得到优先服务、高级别客户得到优先服务 2 2、客户得到最专业的服务、客户得到最专业的服务柜员岗位分类：1、按级别分：普通客户岗、贵宾客户岗、私人银行客户岗等等2、按技能分：对私
69、岗，对公岗、理财岗等等HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 25Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used
70、by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to
71、 the “Typesetting Standard”.高效业务办理（推送、共享方式）高效业务办理（推送、共享方式）以申购理财为例：以申购理财为例：界面选择理财业务与业务处理中心建立连接柜员为客户介绍银行所有理财产品并将客户感兴趣的理财产品信息推送推送显示VTM屏幕上客户选中某款理财产品并与柜员沟通购买金额柜员将风险评估问卷推送到VTM屏幕上，同时共享共享该问卷，柜员操作屏上也会显示该问卷及客户填写的内容确认签字，理财业务办理完毕推送：推送：由业务处理中心柜员将客户需了解的任何业务信何业务信息息直接显示在VTM屏幕上。共享：共享：柜员操作屏上的信息与VTM客户屏上的信息保持一致。HUAWEI
72、TECHNOLOGIES CO., LTD.Huawei Confidential Page 26Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and p
73、artners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting
74、Standard”.集中业务中心功能集中业务中心功能VTMVTM自助终端自助终端VTMVTM业务中心业务中心集中业务中心功能集中业务中心功能 推送：推送：将用户需要的信息推送到VTM自助终端界面上 共享：共享：将填写的表单传到用户的操作屏上，给用户签字确认 自动路由：自动路由：根据用户的类型和级别，分别路由到不同技能的柜员 主管授权：主管授权：经理或者主管可以加入视频会场，对资料进行审核授权 高清视频：高清视频：支持高清720P的视频通话功能，对用户和柜员的视频通话进行录制 视频录制：视频录制：对用户和柜员的视频通话进行录制，对办理业务的用户进行拍照或者视频截屏HUAWEI TECHNOLOG
75、IES CO., LTD.Huawei Confidential Page 27Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners :
76、 ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”
77、.VTM自助终端基本业务类型自助终端基本业务类型l自助发卡自助发卡p可以申请借记卡开户发卡。l投资理财投资理财p理财产品营销，直接申购银行理财产品。l转账汇款转账汇款p本地、异地等转账汇款。l缴费充值缴费充值p可以进行水电费缴费，公交卡充值等。l挂失挂失p可以直接对丢失的卡进行挂失等。l账户管理账户管理p账户查询，修改密码，对账单打印等。HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 28Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT Medi
78、umFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an
79、 example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.自助发卡业务流程自助发卡业务流程选择自助发卡业务，并阅读开卡协议1，扫描身份证信息2，填写手机号码、E-mail等个人信息3，手掌静脉扫描，录入用户手掌静脉信息。4，设置银行卡密码5，核实所有个人信息，签字确认业务中心柜员核实
80、用户身份证信息并和用户图像对比系统数据库1，通过身份证识别或者护照扫描等方式录入身份信息，并通过视频摄像头捕获用户的视频图像。2，通过界面软键盘、数字键盘等，输入手机号码，邮箱地址等个人基本信息。3，采用识别精度最高的生物识别方式手掌静脉识别，录入用户手掌筋脉信息。4，用户设置卡密码，需要两次输入的密码，系统做一致性确认。5，用户最后对所有的信息进行核实确认，并通过“签字笔”签名确认，系统将用户的笔迹通过电子签名加密和文档合成。6，身份核实成功，系统自动给用户发卡，发卡后，系统可以给用户打印开卡凭单。6，发卡并打印凭条HUAWEI TECHNOLOGIES CO., LTD.Huawei Co
81、nfidential Page 29Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner
82、 for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.申购银行理财产品申购银行理财产品1，用户通
83、过系统介绍，或者通过视频呼叫理财专员，了解银行理财产品，阅读理财申购协议等。2，用户确认购买，如果用户第一次购买理财产品，系统需要给用户做风险评估。通过问卷调研的方式评估用户的风险承受度。用户可以通过金融自助终端购买银行理财产品，或者进行股票、基金等的申购等。用户可以通过金融自助终端购买银行理财产品，或者进行股票、基金等的申购等。3，风险评估完，如果可以承受风险，输入申购金额。4，用户核对所有的理财产品申购信息，并通过签字确认。5，申购完成，用户可以选择打印理财产品申购单。用户和理财经理进行远程视频理财交流HUAWEI TECHNOLOGIES CO., LTD.Huawei Confiden
84、tial Page 30Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for f
85、ield-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.自动识别打斗场景自动识别打斗场景对VTM设备网点7X2
86、4小时监控，保护网点设备安全以及银行用户的人身财产安全。自动识别滞留人员自动识别滞留人员自动识别银行门口或者网点室内徘徊的可疑人员和网点内的打斗人员，并产生告警；摄像头喷涂或者覆盖自动告警。当用户操作VTM时，监控系统自动触发采集开关，记录实时图像数据，实时传送图像信息。无人操作设备时，自动停止录像。无人操作自动无人操作自动停止采集录像停止采集录像喷涂覆盖自动报警喷涂覆盖自动报警联网视频监控联网视频监控HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 31Slide title :32-35pt Color: R153 G0 B0Cor
87、porate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The follo
88、wing nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.独立视频监控独立视频监控视频监控视频监控多多摄像像头立体立体监控，确保无安全死角。控，确保无安全死角。HUAWEI TECHNOLOGIES CO., LTD.
89、Huawei Confidential Page 32Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop rig
90、ht corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.VTM自助设备网络图自助
91、设备网络图HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 33Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by cus
92、tomers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “
93、Typesetting Standard”.目录目录 2商业银行面临的挑战及发展趋势商业银行面临的挑战及发展趋势 1华为公司介绍华为公司介绍 4eSpace eSpace VTMVTM价值及优势价值及优势 3eSpace eSpace VTMVTM面对面远程金融服务面对面远程金融服务HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 34Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by custome
94、rs and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design c
95、olors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.安全快捷安全快捷大屏幕高清视屏大屏幕高清视屏VTM用户完美体验用户完美体验人性化设计人性化设计带来尊贵舒适的使用体验带来尊贵舒适的使用体验汇聚多种银行业务与交互界面汇聚多种银行业务与交互界面点触间轻松切换点触间轻松切换银行柜台般的真实体验业务中心柜员与客户面对面的交业务中心柜员与客
96、户面对面的交流互动流互动应用视频播放、桌面共享等多种应用视频播放、桌面共享等多种工具工具多重安全验证功能卡证识别卡证识别生物识别生物识别密码设置密码设置电子签名加密电子签名加密人性化设计融合高新科技HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 35Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptB
97、ullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that yo
98、u should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.VTM让银行专业服务无处不在让银行专业服务无处不在VTM远程虚拟柜台VTM业务专员VTMVTM优势：优势：l 节省银行营业网点运营成本 ，将人工服务延伸到酒店，写字楼，商城、小区等。l 724小时不间断地提供远程柜台服务。l 提供专业服务，分流实际柜台业务。机场酒店乡镇/郊区居民区CBD/商场营业厅HUAWEI TECHNOLOGIES CO., LTD.Huawe
99、i Confidential Page 36Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right co
100、rner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.VTM自助柜员设备优势自助柜员设备
101、优势对比项对比项柜台服务柜台服务ATM服务服务网上银行网上银行电话银行电话银行VTM服务服务面对面服务面对面服务现金交易现金交易隐私保护隐私保护高低高高高服务类型服务类型语言交流自助自助自助远程交流硬件集成难易度硬件集成难易度容易难N/AN/A容易户外安装能力户外安装能力 N/AN/A交易成本交易成本高低很低很低低开通成本开通成本极高很低高高低运营成本运营成本极高很低低低低HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 37Slide title :32-35pt Color: R153 G0 B0Corporate Font :Fr
102、utigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine group
103、s of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.lVTM由于场地占用少、业务集中维护管理、服务集中化，VTM的TCO较柜面服务成本具有明显优势，3年可以节省30%30%左右成本。柜面服务柜面服务描述描述基础投入基础投入服务窗口服务窗口网点
104、面积（平米）网点面积（平米）人员数量人员数量场地装修场地装修ITIT投资投资1030015 1,500,000 600,000 每年运维成本每年运维成本人工费用人工费用场地租金场地租金设备维护设备维护通讯费用通讯费用宽带租金宽带租金水电水电 1,500,000 1,800,000 7,500 18,000 5,000 54,000 3 3年总计年总计 12,253,500 12,253,500 VTMVTM服务服务描述描述基础投入基础投入服务窗口服务窗口网点面积（平米）网点面积（平米）人员数量人员数量场地装修场地装修ITIT投资投资1010010 500,000 3000,000 每年运维成本
105、每年运维成本人工费用人工费用场地租金场地租金设备维护设备维护通讯费用通讯费用宽带租金宽带租金水电水电 1,000,000 600,000 15,000 1,000 50,000 31,000 3 3年总计年总计 8,591,000 8,591,000 金额单位：人民币金额单位：人民币银行网点与银行网点与VTM成本对比成本对比HUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 38Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont
106、to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an exampl
107、e of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.VTM的独特价值：全业务、的独特价值：全业务、3A、VIP体验体验全面替代物理网点的柜面服务全面替代物理网点的柜面服务利用ICT融合作为技术保障，为客户提供3A式的远程面对面服务，从而为客户带来更全面、更人性化金融服务，VTM大大延伸了传统
108、金融服务电子化渠道的功能和使命。低成本低成本集中服务集中服务3A3A式服务式服务VIPVIP体验体验全业务全业务VTMVTMHUAWEI TECHNOLOGIES CO., LTD.Huawei Confidential Page 39Slide title :32-35pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :20-22ptBullets level 2-5: 18pt Color:BlackCor
109、porate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for field-mark, customer or partner logotypes. - The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.以客户为中心以客户为中心l接近客户l感知客户l洞察客户节能环保节能环保 l绿色通信l 绿色金融产品和服务创新产品和服务创新 l融合服务渠道l汇聚创新技术l高安全新体验高效运营高效运营l降低成本l 快速部署网点l易于管理维护用户效益用户效益l减少时间浪费l VIP式服务l 享受专业金融服务VTMVTM实践最佳的社会、经济和环境效益实践最佳的社会、经济和环境效益社会效益社会效益 l财富增值l全民理财
