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1、Hotel Reservations酒店预订酒店预订How to reserve a room as a guest?How to reserve a room? Ways of booking Preview What do you know about room types of a hotel? 按设施及规格分Divide according to facilities and specification按级别分Divide according to rank按朝向分Divide according to the orientation特殊房型Particular house type单
2、人间 Single Room双人间Twin Room/Double Room大床间Double , King size or Queen size Room标准间Standard (Single, Double or Twin )三人间 Triple四人间 Quad套间 Suite公寓 Apartment别墅 Villa经济间 Economic Room普通间 Standard Room高级间 Superior Room豪华间Deluxe Room商务标间 Business Room行政标间 Executive Room行政楼层 Executive Floor朝街房 Front View Ro
3、om背街房 Rear View Room城景房 City View Room园景房 Garden View Room海景房 Sea View Room湖景房 Lake View Room山景房 Mountain View Room不限房型 Run of the House无烟标准间 Non-Smoking Room残疾人客房 Handicapped Room带厨房客房 Room with Kitchen相邻房 Adjoining Room连通房 Connecting RoomCategory of RoomSingle RoomTwin RoomDouble RoomHow to make a
4、 room reservation as a hotel clerk?Imformation neededStaff Name Number of people Room type Arrival time Departure time .Guest Room rate Room type Discount Payment .How to express yourself?Dialog An FIT Room Reservation 散客预订Listen to the dialog and fill in the missing information ETA : estimate time
5、of arrival 预计抵达时间 预计离开时间：ETDRate quoted:报价Gtd: Guaranteed Gtd booking有保证预订N/A: not available 未提到 Basic Procedures-基本程序1. Greet the guest2. Ask about reservation information Date of arrival and departure Room types Name and phone number3. Confirm the reservation.Greet the guestGood morning! Reservati
6、ons. Helen speaking. May I help you?问候语问候语+自报部门自报部门/岗位岗位+介绍自己（英文）介绍自己（英文）+请问有请问有什么可以帮到您什么可以帮到您Role-play Li wei is at reception desk making a reservation of hotel rooms for his boss and his bosss 3 children. The reception clerk greets him/her.ListeningStaff:NewGardenHotel,Lucyspeaking.HowcanIhelpyou?
7、Customer:Doyouhaveyouanyvacancy?Staff:Yes,wehave.Whenwouldyouwantthem?Customer:ThroughtomorrownightuntilThursday,forthreenights.Staff:Yes,wevestillgotrooms.Whatkindofroomwouldyoulike?Customer:Twosingleroomswithbathroom.Staff:Twosingleswithbath.OK.MayIhavethenames,please?Customer:WilsonandHolz.ItsMis
8、sHolzandmyself.Staff:Iveputitdown,Mr.Wilson.Pleasereportatthereceptionby2:00p.m.tomorrow.Otherwisewedonotguaranteethebooking.Staff:SkylightHotelReservations.HowcanIhelpyou?Customer:Iwanttoreservearoom,please.Staff:OK,maam.Whenwouldyouliketostay?Customer:NextThursdaynight,thatsthe15th.Staff:Andwhatty
9、peofroomwouldyoulike?Singleordouble?Customer:Um,thereweretwoofusgoing,butnowitsonlyme,so.justasingleroom,please.Staff:Ifyoudgivemejustaminute,please.Yes,wedohaveasingleroomavailableonthe15th.TheroomratewillbeRMB350Yuan.Customer:Boy.thatsabitmorethanIexpectedtopay.Staff:Well,youcantrycallingotherhote
10、ls,butyoullfindthisisprettystandard.Customer:Uh.okay.IdonthavethetimetocallaroundandIknowyoureprobablyright.Staff:Great.Letmegoaheadthenandreservearoomforyou.Canyoutellmeyourname,please?Customer:ItsPeggyHorner.ThatswithtwoGs. Writing Confirmation fax 确认传真发传真单位地址+传真号收件人单位+地址+传真号日期正文确认信息客套语手写签名打印签名部门名
11、称PracticeEvergreen Hotel112 Sun Street, ShanghaiFax No.: 88 425 6668FAX TO: Mr. Jennifer OBrianSteven High School1102 North Blvd. San Antonia, TX 78214 U.S.A.July 19 MESSAGE We are pleased to confirm your reservation of one air-conditioned double room with bath and shower which faces the sea for 4 nights starting from August 15th to 19th. The room rate will be RMB 860 Yuan per night. Please do not hesitate to contact me if I can be of any further assistance. GuaranteeVISA card number: 6623 50458 1001Sincerely yoursEmily FongEmily FongReservation Department
