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1、商务英语BUSINESSENGLISH英文电子邮件写作规范2018.09EmmaXiao你出现过以下情况吗？p有时你明知道打电话效果会更好，却用电子邮件发送了消息p你利用电子邮件发送过于私人或机密内容，过后又懊悔不已p有时候匆忙发送电子邮件，未添加问候语或结束语p常常未仔细检查语法、拼写及标点错误就发送电子邮件p有时候忘记在邮件中添加附件p发出邮件后希望能追回，可惜为时已晚p你已经很长时间没有整理或删除电子邮件p一听说需要写电子邮件就头疼，动不了笔这封邮件有无不妥之处？From:Harry.Limpresto.co.myTo:Cc:Subject:HELLO!hiShirleyHopethin
2、gsrwellwithu,itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkandsingingevent,Ihopeuwillagreetotakepart.tnks&rgsHarry英文英文电子邮件写作规范电子邮件写作规范 EMAIL的基本结构EMAIL基本结构To:Cc:Bcc:信头Subject:HELLO!Attachme
3、nts:hiShirley称谓（问候语）正文Hopethingsrwellwithu.Itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkcumsingingevent.Ihopeuwillagreetotakepart.结尾tnks&r结尾敬语Harry落款签名主体1、信头1.1主题 SUBJECTu构成：单词/名词性短语/完整句（
4、一般不超过35个字母)练习：判断下列表达是否准确1.Greetings2.Suppliertraining3.Meetingson22Julyhasbeencanceled.4.gotohospital5.professionaltraineesfromsistercompanyshouldabidebyruleoflocalcompany.u大小写规则：-方法1：将位于句首的单词和专有名词的首字母大写即可-方法2：将实词（名词、动词、形容词、副词、代词等）每一个单词的首字母大写。练习：判断下列表达是否准确1.NewE-mailAddressNotification2.Detailedcalc
5、ulation3.detailedcalculation1.1主题 SUBJECTu主题框内容应简单明了，但切忌含糊不清。例如：pricingpolicymeeting（定价政策会议）letterofapplication（申请信）练习：判断下列表达是否准确1.Meeting2.Newsaboutthemeeting3.Tomorrowsmeetingcanceled4.Greetings5.GreetingsfromDDCCompany6.Pleasecometopickyourcard.2.主体2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
6、xxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
7、xxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Since
8、relyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxx
9、xxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX2.2称谓u称谓之后一般用逗号，如DearStella,正式（正式商务往来）写出对方称谓称谓+姓称谓+全名Mr./Mrs.(已婚)Miss(未婚
10、女性)Ms.(未婚已婚女性皆可以使用)如Mr.Kunze/Mr.BeckerKunze正式（熟识的同事、上级、客户等）称呼对方名字名字Dear+名字如Stephan或DearStephan，若对方邮件以Dear称呼你，回信时也同样以Dear回复；非正式称呼对方名字、昵称等HiJudy,/Hellodear,2.2称谓u若无法得知收件人姓名，可用:DearSirorMadam,Ladiesandgentlemen,DearColleagues,Dearall,Towhomitmayconcern,DearCommitteeMember,DearMeetingPlanner,DearPurchas
11、ingAgent,2.3问候语Longtimenosee.Howhaveyoubeen?好久不见，最近你好吗？Ihopeyouaredoingwellrecently.希望你近来过得很好。Ihopethingsaregoingwellwithyou.希望你近来过得很好。Howwasyourtrip/vacationtoBeijing?你去北京的旅行/假期过得如何？FirstletmestartbywishingyouandyourstaffaHappyNewYear.首先祝你和你的同事新年快乐。2.4 开头u商务邮件不需要过多的寒暄，恰当的称呼和招呼之后就可直接进入主题。通常在第一句说明邮件的
12、目的。例如：Iamwritingtoinquirewhetheryoucanprovidedyourlatestcatalog.我来信是要询问您是否能提供贵公司最新的目录。Weareinterestedinyourrangeofofficesupplies.我们对你们的办公用品感兴趣。Afteracarefulreviewofyouroperations,webelievethatyourcompanyisidealformeetingourOEMneeds.在仔细检视你们的运营状况后，我们认为贵公司非常符合我们的代工制造需求。练习请根据下列情境写开头句：需要与对方商榷讨论方案细节的时间，你现
13、在发送邮件给对方，询问下周二下午2点到4点是否合适。昨天的会议上对方要求发送项目的具体介绍，你现在将所需文件通过邮件（附件）发送给对方。前一次会议约定周五给对方发送合同，你现在发送邮件与对方再次确认，将于周五把合同发送给对方。你需要对方协助你处理一些事项。参考答案Idliketodiscussthedetailswithyou.IsTuesday1400-1600convenientforyou?我想和您谈谈修订的事。这周二下午两点到四点您有空吗？Attachedarethedocumentsyourequestedatthemeetingyesterday.昨天会议上您要求的文件已附上，请查
14、收。Asdiscussedatthemeeting,IllsendyouthenewcontractbythisFriday.正如我们在会上所讨论的，我将在周五前给您发送心的邮件。Ineedyourhelpinthefollowingmatter.我需要你协助处理以下事项。2.5主体内容主体段应简单明了，调理清晰，过长的内容不易阅读且容易让对方抓不住重点。确保调理清晰，合理分段，避免将所有内容全部集中在一个主体段内写完。若有多条建议或事项要阐述，可以用条例式的方法呈现，使内容更清晰易读。为了能更灵活地排版，可以把这些信息作成附件形式，以方便对方将其打印出来。2.5主体内容常用句型2.5.1.通
15、知通知/公告公告uinformsbthat/informsbofsth通知某人某事Iamwritingtoinformyouthattherearesomesmallchangesinthescheduleformyvisittoyourcompanynextweek.我写这封信是要通知您，我下周造访贵公司的行程将有些许变动。ThisistoinformallemployeesofrecentstaffchangesatKYLECo.此乃通知所有员工Kyle公司最近的人事变动。unotifysbthat通知某人某事Thisletteristonotifyyouthatourofficewill
16、beclosedonMonday.这封信是要通知你们，我们公司周一不营业。ubeadvisedthat告知某人某事Pleasebeadvisedthatitistimetoprepareyourannualsalesreports.特此告知：该是各位准备年度业绩报告的时候了。2.5.2.发起会议usbwouldliketohaveameetingin/on/at时间about内容IwouldliketohaveameetingintheafternoonaboutourdevelopmentplanningfortheprojectA。今天下午我建议我们就A项目的发展计划开会讨论一下。Wedl
17、iketohavethemeetingonOct30.十月三十号开会。usbwouldliketotalktosbabout内容bymail/overthephoneIwouldliketotalktoyouoverthephoneregardingissuesaboutreportdevelopmentandtheXXproject。我想跟你电话讨论下报告进展和XXX项目的情况。2.5.3.询问信息/反馈/建议uAnyquestion,pleasedonthesitateto/feelfreetoAnyquestion,pleasedonthesitatetoletmeknow.有任何问题，
18、欢迎和我们联系。Feelfreetogiveyourcomments.请随意提出您的建议。uLookforwardtoyourfeedbacks/suggestions/opinionsThankyouandlookforwardtohavingyouropinionontheestimationandschedule。谢谢你，希望能听到更多你对评估和日程计划的建议。Lookforwardtoyourfeedbacksandsuggestionsoon。期待您的反馈建议！2.5.3.询问信息/反馈/建议uhavesomequestionsabout对有一些疑问Ihavesomequestion
19、saboutthereportXX-XXX我对XX-XXX报告有一些疑问.FortheassignmentABC,Ihavethefollowingquestions:就ABC协议，我有以下几个问题：uItwouldbeniceifyoucouldprovideabitmoreinformationonItwouldbeniceifyoucouldprovideabitmoreinformationontheusersbehavior.您若是能够就用户行为方面提供更多的信息就太感激了！uwouldappreciateAtyourconvenience,Iwouldreallyappreciat
20、eyougivingusyouropinion.如果可以，我希望你能负责这件事情。uYouropinions/comments/suggestionsarewelcome.欢迎您的意见/评论/建议2.5.4.确认uConfirmsth/that确认Reconfirmsth/that再次确认Thiswillconfirmthatwehaveplacedaphoneorderwithyouthisafternoon.来信是确认今天下午我们已电话下单一事。ThisistoreconfirmourscheduledappointmentforWednesday,November16,2013.此信是要
21、再次确认我们排定会面的时间为2013年11月16日星期三。uVerify/clarifythat或verify/clarifysthIamwritingtoclarifythatthetimeanddateforourmeetingwillbeWednesday,November16,2014.此信旨在确认我们会议的时间和日期为2014年11月16日星期三。uforyourconsideration/approvalIampleasedtopresentournewproposalforyourconsiderationandapproval.很高兴向您呈交我们新的提案，并请您审核通过。2.5
22、.5.回复/反馈uThankyoufor/Thanksfor感谢ThankyouforyouremaildatedSeptember8.感谢您9月8日的来信。ubepleased/happytoIamveryhappytoacceptyourinvitationtotheparty.我欣然接受您的宴会邀请。uPleaseseecomments/suggestions/opinionsbelowPleaseseecommentsbelow.请看下面的评论。uMycomments/answers/suggestions/areMyanswerstoyourquestionofthisproject
23、areinredbelow.我就你对该项目疑问的回答已在下面标红。uaddsomecommentsto就xxx添加了一些备注Iaddsomecommentstothedocumentforyourreference.我就文档添加了一些备注，仅供参考。2.5.6.表达感谢uThankyou/thanksfor感谢Thankyousomuchforthecooperation.谢谢你的合作！Thanksforyourtimeinorganizingtheevent.感谢您花时间筹划这项活动。u(really)appreciate对表示感谢is/areappreciated.Ireallyappre
24、ciatetheeffortyouallmadeforthissuddenandtightproject.对如此紧急的项目您做出的努力我表示十分感谢。Reallyappreciateyourhelp!非常感谢您的帮助！Weallappreciateyourhelpandkindthoughts.我们一致感谢你们的协助和体贴。2.5.7.致歉ubesorrythat/forsth抱歉Iamverysorryfornotbeingatthemeeting.我对没有能够出席会以表示非常抱歉。IamsosorrythatIcouldntmakeit.非常抱歉我没有到。u(sincerely)apolo
25、gizefor就xxx真诚道歉Isincerelyapologizeforthismisunderstanding.对造成的误解我真诚道歉。IapologizeforthelateaskingbutwewanttomakesurethecorrectnessofourimplementationASAP。很抱歉现在才进行询问，但是我们需要尽快核实执行信息。2.5.8.列表uis/areasfollowsThecurrentstatusisasfollows:12目前数据如下：12ufollowingTodaywewouldliketofinishfollowingtasksbytheendof
26、day:1.2今天我们要完成的任务：1.2OurteamherereviewedthenewestSCMpolicyandhasfollowingconcerns:1.2我们阅读了最新的供应链管理政策，做出如下考虑：1.22.5.9.发送附件uPleasesee/findtheattached请见附件uAttachedpleasekindlyfind/see请见附件Pleasefindtheattachedoverviewofournewproduct.请见附件，关于我们新产品的概述。uAttachedis/are附上Attachedisacustomer-servicesurveyaswew
27、ouldlovetoknowyourthoughtsonourproductsandservices.附上客户服务调查，我们希望了解您对于我们产品及服务的看法。uIveattached我附上Iveattachedsomeofthepictureswetookduringourvisit.我附上一些旅途所拍照片。2.6结尾2.6.1一般性结尾Ilookforwardton./doing我期待Ilookforwardtoyourresponse.我期待您的答复。Ifyouhaveany,pleasefeelfreeto/donthesitatetodo如果你还有其，请尽管Ifyouhaveanym
28、orequestions,pleasefeelfreetocontactme.如果你还有其他问题，请尽管和我联系。PleaseletmeknowifIcan如果我能，请让我知道PleaseletmeknowifIcandomoretosupportthis.如果还有别的我能做的来支持该项目，请告诉我。wouldappreciateanyfeedback/suggestions若有任何意见，请不吝赐教Iwouldappreciateanyfeedbackyouhave.若有任何意见，请不吝赐教2.6.2商务性结尾Lookforwardtoourcontinuedcooperation.期盼我们能
29、继续合作。Thisemailisnotforgeneraldistribution.请勿公开散布这封电子邮件。Wehopethatourpromptandefficienthandlingofyourorderwillleadtoyourbecomingaregularcustomer.期盼我们迅速、有效处理您的订单能让您成为我们的老主顾。Forfurtherinformation,pleasecontactCustomerServices.如需更多相关讯息，请洽客服部。Pleasedirectanyquestionsyoumayhavetomyofficeat4388-3899.如有任何问题
30、您可拨打我办公室电话：4388-3899。2.6.3请对方回应Pleasecontactme/letmeknow/callme/e-mailmePleasecontactmeatyourearliestconvenience.烦请您方便之时尽快与我联系。Pleaseletmeknowatyourearliestconveniencewhetheryouwillbeattendingthisworkshop.烦请您方便之时尽快告知我们您能否参加会议。Pleasecallmewhenyouvehadtimetolookovertheattachedmaterial.您方便浏览附件中的材料时，烦请您
31、电话告知我。Isitpossible/convenient/foryoutoIsitpossibleforyoutodecideassoonaspossible?Weneedtomaketheannouncementbytheendoftheday.麻烦您可否尽快决定？我们需要在今天之内宣布此事。2.6.4 结尾表达主动联系uwillbeincontactwithyou/callyou/writetoyou/emailyouIwillbeincontactwithyouwithinthenextcoupleofdays.接下来几天我会与您进行联系。Iwillcallyounextweektoa
32、rrangeadateandtimeforapresentationandtoansweranyquestionsyoumayhave.下周我会给您打电话，安排时间和日期就您可能会产生的疑问进行讲解。Iwille-mailyounextweektoansweranyquestionsyoumayhaveandtoarrangeaconvenienttimetomeetdodiscussthedetailsofthisventure.下周我会发邮件解答您的任何问题，并且安排合适的时间见面讨论风险的细节。2.7 敬语&落款正式用法用于单纯商务关系用sincerely最稳妥Sincerely,Sin
33、cerelyyours,Yourssincerely,正式用法用于已建立关系的上级、同事、客户等Bestregards,Regards,Bestwishes,非正式用法用于亲友及熟悉的同事间Yours，Cheers，Takecare，2.8签名姓名/英文名公司名称工作地址联系方式网页链接公司宣传logo范文赏析DearColleagues,Wearegladtoinformthatthenew“StandardProcedureofPosterDisplay”willtakeeffectonOct15,2018.Thisstandardprocedurecontainsthestandardp
34、rocessesandinstructionofposterdisplayattheDaimlerChinaPremises,aimingtocreateagoodworkingenvironmentforallstaff.HighlightsofStandardProcedure:1.Noposterdisplayisallowed,exceptwithwrittenapprovalinadvanceinaccordancewiththisStandardProcedure.2.ThepostershouldbedisplayedatthedesignatedpublicareaofDaim
35、lerPremises.3.Double-sidetapeisNOTallowedtobeused.4.Therequestorisresponsiblefortakingdowntheexpiredpostertimely.Youareencouragedtoreadandgetwellacquaintwiththerulesyouneedtofollow.Shouldyouhaveanyquestions,pleasefeelfreetoconsultHR/AdministrationSSC.Sincerely,HR/AdministrationDaimlerGreaterChinaLtd
36、.总结:英文邮件写作常见问题Usingavagueoroutdatedsubject内容模糊或过时Notusingagreetingorsign-off未使用问候语或结束语Notproofreading未进行校对Usingabbreviationsoracronyms使用缩写或首字母缩略词Usingthewrongcase大小写字体使用不当Writingeverythinginonelongparagraph所有内容都写进一个长段落中Vaguemessageswithdetailsmissing意思表达不清，缺少细节Usingunfriendlytone语气不友好Messagesthatare
37、justplainsloppy邮件马虎草率分组练习：请修改此邮件From:Harry.Limpresto.co.myTo:Cc:Subject:HELLO!hiShirleyHopethingsrwellwithu,itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkandsingingevent,Ihopeuwillagreetot
38、akepart.tnks&rgsHarry讲评 参考答案From:Harry.Limpresto.co.myTo:Cc:Subject:HELLO!hiShirleyHopethingsrwellwithu,itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkandsingingevent,Ihopeuwillagreetotakepart.tnks&rgsHarry总结：英文邮件写作步骤THNAKS FOR WATCHING
