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1、1.Who is the leader of the Front Office?And please name some job position in Front Office?telephone operatorreceptionist :cashiering cabin change &upgradeMaking public addressing anouncementLost&Found safety deposit boxother duties3.Before making an P.A announcement ,what should you do ?organize you
2、r words/announcement/speechin case of forgetting 4.What is express check out?5.How many kinds of communiation equipment does Front Office have ? telephone 2-way radio Whats the difference between the Elsafe and the safety box in Reception ?If you find a lost item on board ,where should you hand in i
3、t?please tell us the M.R procedure?And whats A.V.O?1. note down in reception M.R logbook2.send a A.V.O via Fidelio system to deck or engine department 3.follow up 4.note down the time of A.V.O completion in reception logbook.In how many ways,can passenger pay his bills？And where to pay his bills?fou
4、r 2.Express check out3.credit card 4.check out please tell us the meaning of hangup Hold onput throughline is busy and on the line ?How do bellmen handle large amount of lugage during embarkation day?Helped by staff of other departments all staff were divided in severou groups luggages will be deliv
5、ered according to the luggage tagplease tell us the meaning of hangup Hold onput throughline is busy and on the line ?How do bellmen handle large amount of lugage during embarkation day?Helped by staff of other departments all staff were divided in severou groups luggages will be delivered according
6、 to the luggage tagFood & Beverage1、国际邮轮的餐饮产品和效劳通常是各个邮轮公司推销的一个重点和亮点。是邮轮创收的一个途径。所以作为国际邮轮海乘人员的一个重要组成团体餐饮效劳和管理人员的工作就显得十分重要。2、餐饮管理组织构造：第一种：严密型 一名餐饮总监F&B Director 或catering Director )下辖各餐厅、酒吧、厨房乃至仓库，这样便于餐饮总监集中调度，统筹各项工作安排。第二种：松散型 餐饮部的范围仅限于餐厅和酒吧。厨房仓库是相对独立的部门，他们都直接向酒店经理负责，由酒店经理指挥、协调，这种方式强化了酒店经理对全酒店领域的领导和权威。
7、按不同标准可分为： 乘客邮轮餐厅、员工邮轮餐厅 免费餐厅和收费餐厅 自助餐厅和零点餐厅 Lesson1FreeWesternBuffetScene1:Breakfast Mr&M0rs.Smithcometo“marinersrestaurantforbreafast.Ahostessisgreetingthem,andseveralassitantwaitersarestandinginthelineforguidingpassengertoseat.hostess女迎宾员、女主人、女老板、女招待。在餐厅。迎宾员负责迎接客人、分配座位以及承受预定工作。assitantwaiters助理效劳员
8、。有的邮轮称为busboy或者busgirl.中文有时候称为传菜员，是效劳员的助手，帮助效劳员完成整个效劳流程。Swipe 刷 After finding a table for 2 from the seationg chart on her desk.seationgchart座位图，餐厅座位平面图，迎宾员根据它来分配座位，并实时更新座位情况。Swipe 刷 After finding a table for 2 from the seationg chart on her desk.seationgchart座位图，餐厅座位平面图，迎宾员根据它来分配座位，并实时更新座位情况。Table
9、24 is by the window. You can see sea view there . Would you like it?After making a seating coupon for them seatingcoupon入座券当迎宾员分配座位时，会发给乘客一张入座券，以防乘客走错位置。并在乘客用餐完毕后收回，用来更新座位图，以便分配给其他乘客。Buffet counter is over there.If you need anything else,your waiter of your seating section is ready to serve you . Bu
10、ffet counter =buffet lineFrom here and on ,they are fruits,cereals ,eggs,cold cut,Bakery food and drinks. 在湖边lake做make蛋糕cake并烘 bakeBakery 面包店 面包房Fruit: banana ,orange , melon and dry prunes Cereals : corn flake , oatmeal,rice crispy, bean flake,fruit yogurt .Egg:omelettes,poached eggs ,boiled whole
11、eggs.Fry fries 薯条 Coldcut:frankfurtersausages、sliced ham ,bacon,salami,smoked salmon.Bakey section:Danish roll,croissant,muffins,pancakeToaster toastChoose choiceChoose choiceHow would you like them ?How would you like them ?Scene2LunchTonyisalittleconfusedwiththefoodSeafood salad and fresh fruit 鲜果海鲜沙拉鲜果海鲜沙拉Caesar saladCream of mushroom soup Traditional tomato soup Beef consommeBraised goose liver in red wine 烹调；cook，boil，fry，bake，braise，smoke，roast，simmer，stew Mashed 捣碎的 mixed 混合的Mashed 捣碎的捣碎的 mixed 混合的混合的Loaf 条条Carafe = karafe Carafe = karafe 知识回忆知识回忆Knowledge Knowledge ReviewReview祝您成功！
