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1、101 Ways to Improve Your Communication Skills Presented by Catherine JaggardReno, Nevada January 10, 20061ObjectivesCommunicationTechniquesListeningSpeaking and ListeningSpeaking and WritingGeneral Tips2CommunicationSpeakingKnow what you want to sayControl FearStop Talking and ListenThink before you
2、 talkBelieve in your messageRepeat Major PointsFind Out what your Listener wants3CommunicationTechniquesDefine AcronymsReduce JargonLevel ObjectionsUse HumorAnecdotes and StoriesAsk for feedbackIncrease your vocabulary4CommunicationTechniques -continuedEliminate Audible PausesEnunciate ClearlyPracti
3、ce Pronouncing Words ProperlyExercise Tongue, Jaws and LipsMake Eye ContactGesture5CommunicationTechniques -continuedPauseSpeak more slowlySpeak fasterVary Your VolumeWatch your toneRecord your voice6CommunicationListeningPrepare to ListenFocus on the SpeakerScreen Out DistractionsConcentrate on the
4、 Message Listen to Tapes while you commute7CommunicationSpeaking and ListeningAsk Questions Avoid Daydreaming Accept Accents Use mind mappingInterview ComplaintsTelephone8Speaking and WritingKey PointsWrite a Purpose StatementOutlineTransfer Negative Emotions to PaperGet to the PointExplain Abstract
5、 wordsUse Absolutes and Generalities Sparingly9Speaking and WritingKey Points - ContinuedAsk for what you wantUse active verbsUse gender neutral languageCite Source of Statistical DataIllustrate with personal examplesExpress EmotionKeep it simple (KISS) Method10Speaking and WritingKey Points - Conti
6、nuedPaint verbal PicturesBe ConciseSupport Statements with DetailsWatch SemanticsQuote AuthoritiesConsult ExpertsSuppress emotion11Speaking and WritingWritingKeep a JournalTake notesWrite personal Notes Write Effective business lettersUse Short SentencesCommunicate online12General TipsReadingReadKee
7、p up with Current EventsRead Something InspirationalUse the Internet13General TipsNon VerbalPresenceGive Nonverbal CuesCheck Your Posture Dress AppropriatelySmileTouchShake Hands Properly14General TipsAttitude Intend to ImproveVisualizeBe flexibleBe LikableCommit to Being TruthfulEmpathizeDont take
8、yourself too seriously15General TipsAttitude continuedEliminate Negative FeelingsBe receptive to New IdeasTake ResponsibilityRespect the Other Persons Point of ViewRecognize the Impact of Stress on CommunicationBe Real16General TipsAttitude continuedCheck Your attitude17General TipsBehavioralLaughUs
9、e Good MannersRecognize Manipulative BehaviorRecognize Condescending MannersAvoid Words that HurtChange Abrasive BehaviorHandle Disagreements with Tact18General TipsMiscellaneousOrganize Productive MeetingsConsider Experience LevelUnderstand the Importance of TimingPresent a Good Personal Image19Questions 2021个人观点供参考，欢迎讨论
