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1、 关于考试： 平时成绩（70%）：课堂发言+考勤 卷面成绩（30%） 上课方式： 课本内容 学生自己发言PART 1The Front OfficeTheManagersRemarks1.Whatistheaimofahotel?2.Canyousaysomethingaboutthegreatimportanceofthefrontoffice?3.Whyshouldthehotelstaffhaveastrongsenceofresponsibility?4.Howcanthehotelachievegreaterfinancialsuccess?Questions:UNIT 1RoomR
2、eservations1-1ALongDistanceCallReservations(长途电话预定)1-2AGroupReservation(团体预定)1-3AFace-to-faceReservation(门市预定)equivalent平行的arrival到达的May26th5月26日creditcard信用卡takecareof照顾，处理parkinglot停车场10%discount九折representative代表UA美国联合航空confirmation确认assist协助；帮助southward向南available可获得的referral参考的Dialogues:New War
3、ds:UNIT 1RoomReservationsExercises 2:Self-IntroductionPleasemakeabriefself-introductionin3minutesatleast,youcantryitfromtheaspectsbelow:namehometowninterests&hobbiesspecialitycharacterExercises 1:1.我希望我们不久以后会再见面。2.今天下午三点钟您不要打电话来，那时我在上课。3.明天上午这个时候，我们要在会议室开会。4.今晚七点钟你们干什么？5.他七点钟在大厅等您，行吗？ At the Recepti
4、on Desk , 在接待处在接待处UNIT 2Page20Dialogues:2-1Registration（登记住宿）2-2Checkinginagroup（团队登记住宿）2-3extendingthestay（续住）H At the Reception Desk , 在接待处在接待处UNIT 2Page20pullup停车goforwardto向前走reserve预定justamoment过一会儿passport护照Wouldyouminddoing你介意吗？Incash现金thekeyto的钥匙safe保险箱showyouup带你去Baggage行李箱ablockof一层atonce立
5、刻standard标准arrange安排porter行李员upstairs楼上fullyequipped设备齐全request要求convention会议Dontworry.别担心。no-show预定未到的人allthetime总是New WordsH At the Reception Desk , 在接待处在接待处UNIT 2Page20Exercises 2:Exercises 1:1.明天上午您打算干什么？2.史密斯先生准备用现金，还是用信用卡付款？3.我打算只带两件行李去旅行。4.那位过路客人准备在大厅等到六点钟吗？5.我不准备再多待下去，天好像要下雪了，是吗？ Introduceyo
6、urclassmatetous.H1UNIT3Concierge (1)礼宾部1pick-up捡起；获得；收拾sign迹象；符号；手势bumping震动toonesrelief让某人轻松的是clearup清晰piece块；件；篇headfor朝.走trunk汽车车尾的行李箱escort陪同airy通风的salon沙龙barber理发师souvenir纪念品attendant服务员；侍者tag标签afraid害怕inconvenience不方便New words1UNIT3Concierge (1)礼宾部13-1See-inService（接机）3-2IntroducingHotelServic
7、e（介绍饭店服务）3-3AboutSlowDeliveryofBaggaga（抱怨行李运送太慢）Dialogues1UNIT3Concierge (1)礼宾部1Exercise 1.我们宾馆被认为是本市最好的五星级宾馆之一。2.这些服务员英语讲得多流利啊！3.服务员会带您去哪儿的室内游泳池。4.我保证我们不会再给您添麻烦了。5.托运前请把姓名标签系在每件行李上。What a nice/bad day it is!2 11UNIT4Concierge (2)New wordshistorical历史的interest兴趣cover覆盖sound健全的；合理的；可靠地reach到达trolley有
8、轨电车along沿着crossing路口straight直线的square广场well-known有名气的inadvance提前busy忙碌的softberth软卧receipt发票1UNIT4Concierge (2)Dialogues4-1Introducingsomescenicspots（介绍景点）4-2showingtheway（指路）4-3Ticket-bookingservice（订票服务）The Business Center and The General SwitchboardThe Business Center and The General Switchboardfa
9、x传真inall所有；全部account账户caterto迎合slip协议confidential机密的New Words商务中心和总机商务中心和总机Dialogues5-1FaxService（传真服务）5-2ExpressMailService（特快专递）5-3TelephoneService（电话服务）The Business Center and The General SwitchboardThe Business Center and The General Switchboard商务中心和总机商务中心和总机Exercise 11您要用什么规格的复印纸？2先生，您的传真到了，请到商
10、务中心来取。3对不起，我们宾馆对收进的传真要收费的。4从这里发往纽约的传真收费多少？5您可以在我们这里发电子邮件，也可以上国际互联网。The Business Center and The General SwitchboardThe Business Center and The General Switchboard商务中心和总机商务中心和总机Exercise 2My National Day HolidayUNIT 6 The Cashier 收银Passport护照Slip纸片Note纸币；记录Change零钱Prepare准备Total共计Deposit存款；保证金New Words
11、UNIT 6 The Cashier 收银6-1ForeignCurrencyExchange兑换外币6-2CheckingGuestsAccount核查客人账目6-3CheckingOut结账离店DialoguesUNIT 6 The Cashier 收银1 接待员告诉北罗先生他能到账台兑换外币。2 电脑记录有问题吗？3 夜审发现客人的账单上有错。4 经理告诉那位新员工她如何才能处理那位过路客人的要求。5 贝罗先生付了2000元的账，包括150元的电话费。Exercises 1UNIT 6 The Cashier 收银Hesaidthathe.Hetoldmethathe间接引语Exerci
12、ses 2Onceuponatimetherewasanislandwhereallthefeelingslived:Happiness,Sadness，Knowledge,andalltheothers,includingLove.Onedayitwasannouncedtoallofthefeelingsthattheislandwasgoingtosinktothebottomoftheocean.Soallthefeelingspreparedtheirboatstoleave.Lovewastheonlyonethatstayed.Shewantedtopreservetheisla
13、ndparadiseuntilthelastpossiblemoment.Whentheislandwasalmosttotallyunder,lovedecideditwastimetoleave.Exercises 3Shebeganlookingforsomeonetoaskforhelp.JustthenRichnesswaspassingbyinagrandboat.Loveasked,“Richness,canIcomewithyouonyourboat?Richnessanswered,Imsorry,butthereisalotofsilverandgoldonmyboatan
14、dtherewouldbenoroomforyouanywhere.“ThenLovedecidedtoaskVanityforhelpwhowaspassingbyinabeautifulvessel.Lovecriedout,Vanity,helpmeplease!Icanthelpyou,Vanitysaid,Youareallwetandwilldamagemybeautifulboat.“Next,LovesawSadnesspassingby.Lovesaid,Sadness,pleaseletmegowithyou.Sadnessanswered,Love,Imsorry,but
15、,Ijustneedtobealonenow.Exercises 3Then,LovesawHappiness.Lovecriedout,“Happiness,pleasetakemewithyou.ButHappinesswassooverjoyedthathedidnthearLovecallingtohim.Lovebegantocry.Then,sheheardavoicesay,“ComeLove,Iwilltakeyouwithme.Itwasanelder.Lovefeltsoblessedandoverjoyedthatsheforgottoasktheelderhisname
16、.Whentheyarrivedonlandtheelderwentonhisway.Loverealizedhowmuchsheowedtheelder.LovethenfoundKnowledgeandasked,Whowasitthathelpedme?“ItwasTime,Knowledgeanswered.ButwhydidTimehelpmewhennooneelsewould?“Loveasked.Knowledgesmiledandwithdeepwisdomandsincerity,answered,BecauseonlyTimeiscapableofunderstandin
17、ghowgreatLoveis.Exercises 3Noisy吵闹的，喧闹的Noise噪音Awfully可怕地；十分Apologize道歉Corridor走廊Formalities正式手续Efficiency效率Stolen被偷Exactly准确地Suitcase公文包Grey灰色的Thoroughly完全地Receptionist接待员Annoy惹恼，令人讨厌Arrive到达Release释放Terribly十分Situation情况Unit 7 Settling Guests Complaints词汇词汇 New words Dialogues Exercises 1 Exercises
18、 27-1changingaroom(换房)7-2acomplaintaboutsomethinglost(投诉物品丢失)7-3handlingacomplaintaboutroomreservation(处理对客房预订的投诉)Unit 7 Settling Guests Complaints对话对话 New words Dialogues Exercises 1 Exercises 2 New words Dialogues Exercises 1 Exercises 2Unit 7 Settling Guests Complaints1搬运工正忙于将行李拎上楼。2希望能尽早得到你的回信。3
19、代课寄信是不收费的。4我们将根据您的要求，尽力为您订去广州的机票。5我要到明天上午才结账。6如果您不介意，我们可以为您看行李。7这件事将由经理亲自处理。练习一练习一Unit 7 Settling Guests ComplaintsRole-Play(Page90)练习二练习二 New words Dialogues Exercises 1 Exercises 2Unit 7 Settling Guests Complaints练习二练习二1让我帮您提这只皮箱，好不好？2总台接待员通知客房服务员核对一下到客名单。3行李员说他已经把刘易斯先生的行李送到他房里去了。4下一班航班将于午夜起飞。5我在纽
20、约时已经预订了一间法国式套间，现在我想换一间。 New words Dialogues Exercises 1 Exercises 2PART 2The House keeping DepartmentTheManagersRemarks1.Whatarethemainproductsthatahotelproduces?2.Canyousaysomethingaboutthedutiesofthehousekeeping?3.Asaroomattendant,whatshouldyousell?4.Couldyousaysomethingabouthowyoudoyourdutiesasar
21、oomattendant?Questions:UNIT1Guiding the Guests to Their Rooms1-1RecognizingtheGuests(迎接新客)1-2AbouttheRoomFacilities(介绍房间设施)1-3AbouttheHotelServices(介绍服务项目)Structure StudyMorethan/the most形容词和副词的比较级和最高级。DialoguesFunction StudyImpartingandreportingfactualinformation陈述和转述事实Unit 2 Chamber ServiceDialogu
22、es:2-1Makinguptheroom(收拾房间)2-2Cleaningtheroom(打扫客房)2-3theTurn-downService(做晚床)Exercises:1.P1252.P1233.ReadingAman,agreatman,afighterforfreedomwastravelinginthemountains.Hestayedinacaravansforthenight.Hewasamazedthatinthecaravanstherewasabeautifulparrotinagoldencage,continuallyrepeatingFreedom!Freedo
23、m!.AnditwassuchaplacethatwhentheparrotrepeatedthewordFreedom!itwouldgoonechoinginthevalleys,inthemountains.1Themanthought:Ihaveseenmanyparrots,andIhavethoughttheymustwanttobefreefromthosecages.butIhaveneverseensuchaparrotwhosewholeday,fromthemorningtotheeveningwhenhegoestosleep,isspentincallingoutfo
24、rfreedom.Hehadanidea.Inthemiddleofthenight,whentheownerwasfastasleep,hegotupandopenedthedoorofthecage.Hewhisperedtotheparrot,“Nowgetout.2Buthewasverysurprisedthattheparrotwasclingingtothebarsofthecage.Hesaidtohimagainandagain,Haveyouforgottenaboutfreedom?Justgetout!ThedoorisopenandTheownerisfastasle
25、ep;nobodywilleverknow.Youjustflyintothesky;thewholeskyisyours.Buttheparrotwasclingingsodeeply,sohard,thatthemansaid,Whatisthematter?Areyoumad?Hetriedtotaketheparrotoutwithhisownhands,buttheparrotstartedpeckingathim,andatthesametimehewasshouting,Freedom!Freedom!3Thevalleysinthenightechoedandreechoed,
26、butthemanwasalsostubborn;hewasafreedomfighter.Hepulledtheparrotoutandthrewhimintothesky;andhewasverysatisfied,althoughhishandwashurt.Theparrothadattackedhimasforcefullyashecould,butthemanwasimmenselysatisfiedthathehadmadeasoulfree.Hewenttosleep.Inthemorning,asthemanwaswakingup,heheardtheparrotshouti
27、ng,Freedom!FreedomHethoughtperhapstheparrotmustbesittingonatreeoronarock.Butwhenhecameout,theparrotwassittinginthecage.Thedoorwasopen.4Unit 3 Personalized Services 个性化服务 Dialogues:3-1AbouttheRoomServices(客房用餐服务)3-2SolvingtheMinibarProblem(解决小冰箱的问题)3-3AboutBaby-sittingServices(托婴服务)Function Study：P13
28、2Structure Study：P131Exercises：1P135III2P136IV3P134IThestorygoesthattwofriendswerewalkingthroughthedesert.Duringsomepointofthejourneytheyhadanargument,andonefriendslappedtheotheroneintheface.Theonewhogotslappedwashurt,butwithoutsayinganything,hewroteinthesand:Todaymybestfriendslappedmeintheface.“The
29、ykeptonwalkinguntiltheyfoundanoasis,wheretheydecidedtotakeabath.Theonewhohadbeenslappedgotstuckinthemireandstarteddrowning,butthefriendsavedhim.1 1Afterherecoveredfromtheneardrowning,hewroteonastone:Todaymybestfriendsavedmylife.“Thefriendwhohadslappedandsavedhisbestfriendaskedhim,AfterIhurtyou,youwr
30、oteinthesandandnowyouwriteonastone.Why?Theotherfriendreplied:Whensomeonehurtsusweshouldwriteitdowninthesandwherewindsofforgivenesscaneraseitaway.Butwhensomeonedoessomethinggoodforus,wemustengraveitinastonewherenowindcanevereraseit.2 2LEARNTOWRITEYOURHURTSINTHESANDANDTOCARVEYOURBENEFITSINTHESTONE.The
31、ysayittakesaminutetofindaspecialperson,anhourtoappreciatethem,adaytolovethem,butanentirelifetoforgetthem.Sendthisphrasetothepeopleyoullneverforget.Itsashortmessagetoletthemknowthatyoullneverforgetthem.3 3 Unit 4 Laundry Services Dialogues:4-1 Explain How to Get the Service(介绍洗衣服务)4-2 Suggesting Expr
32、essing Services(建议快洗服务)4-3 “Honesty Is the Best Policy”(诚实至上) Unit 4 Laundry ServicesStructure StudyFunction StudyExercises(练习练习)：1P145IV2P146V3P144I Unit 5 Miscellaneous Services Dialogues 5-1 Open the Door with the Duplicated Key(用备用钥匙开门)5-2 Providing Something Extra on Request(提供额外用品)5-3 “Dealing with Emergency”(处理紧急情况)Unit 5 Miscellaneous Services Exercises 1P156V2P156IV3P155III4P154I
