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1、2012 CLARK COUNTY SCHOOL DISTRICTMAINTENANCE & OPERATIONS MASTER BRIEF(Updated: 1/8/13) 1Mission StatementsMission StatementsMaintenanceThe primary mission of the CCSD Maintenance Department is to maintain the facilities and physical plants in such a manner as to ensure the classroom environment wil
2、l support the educational goals of the district (improving student achievement) in an effective and efficient manner.OperationsOur mission is to improve student achievement and the learning environment in a positive and proactive manner. We are committed to shared values; achieving the highest level
3、 of customer satisfaction with emphasis on the creation of positive communication with all departments, schools, and community. Utilize environmentally friendly products while researching ways to conserve natural resources to protect the environment. The success of our mission requires the dedicatio
4、n of all staff by the continual re-assessing of building needs, staffing, training, products, and techniques to maintain industry standards.Grounds/LandscapingWe create an aesthetically pleasing and safe external environment for students, staff, and the public with the goal of improving student achi
5、evement. To do this we perform routine, preventive, and renovation Landscaping and Grounds work focusing on Safety, Efficiency, and Environmental Conservation .2CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFM&O ObjectivesM&O Objectives- - Continuous Improvement (ISO 9001:2000) Continuous Improvement (IS
6、O 9001:2000)- - Better Transparency/customer service Better Transparency/customer service - Higher Accountability/Efficiency - Higher Accountability/Efficiency - Decentralization/maximized wrench time- Decentralization/maximized wrench time3CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFISO 9001:2000 CER
7、TIFICATIONISO 9001:2000 CERTIFICATION“ “Our new way of lifeOur new way of life: document processes, set : document processes, set goals, measure performance and constantly goals, measure performance and constantly look for improvements”look for improvements”ResultsResults: :- - Focus/prioritization
8、of resources Focus/prioritization of resources- - More efficiency/accountability More efficiency/accountability- - Cost savings Cost savings- - Better performance Better performance- - Better customer service Better customer service- - More support! More support!(March 2004/February 2007/July 2008/F
9、ebruary 2010)(March 2004/February 2007/July 2008/February 2010)*NOTE: Last FY CCSD *NOTE: Last FY CCSD discontinued ISO due discontinued ISO due to funding, however we to funding, however we continue to practice it. continue to practice it. 4Benchmarking Best Practice/Comparisons 2008 School Distric
10、t Benchmarking comparisons include those from Broward, San Diego and Miami Dade.Comparing CCSD to Broward/San Diego/Miami Dade, we are underfunded between $0.67 - $1.16 per sq/ft in the Maintenance/Grounds budget. Median average would equate to $31,647,767.00 in underfunding for CCSD.CCSD M&O MASTER
11、 BRIEFCCSD M&O MASTER BRIEF20032004200520062007200820092010$0.00$0.50$1.00$1.50$2.00$2.50$3.00$3.50$1.19$1.21$1.41$1.44$1.67$1.52$1.52$1.50$2.68$2.67$3.12$2.19$2.08Spending Per Sq. FootCCSDBROWARDSAN DIEGOMIAMI DADE52011 Council of Great City Schools2011 Council of Great City SchoolsCCSD M&O MASTER
12、BRIEFCCSD M&O MASTER BRIEF6Accumulative factors affecting maintenance: Budget cuts have forced us to focus more on reactive and less on preventive maintenance. CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF7CCSD MAINTENANCE DEPARTMENT CCSD MAINTENANCE DEPARTMENT MASTER BRIEFMASTER BRIEF8CCSD M&O MASTER
13、BRIEFCCSD M&O MASTER BRIEFChallengesChallenges- 392 Sites to maintain (357 schools, 35 Administrative)- 7910 Square miles of coverage- General Funded (competing for classroom $) & RECENT STATE BUDGET CRISIS- 34,656,531 square feet (SF) of building space New Rancho HS9 Gauging Customer ServiceGauging
14、 Customer ServiceCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF- Customer service training - all FTEs - Customer Service Feedback forms - New work order system - Decentralization10SUITE REQSUITE REQCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF- New easier user interface to Maximo- Work orders routed quickl
15、y & correctly- State of the art scheduling/reporting- Mobile/Smart Device capability- Measurable Key Performance Indicators- Now includes site funded work & TITLE IX11Focused Customer ServiceFocused Customer ServiceCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF- - Mobile Maintenance Vans (MMVs)Mobile Ma
16、intenance Vans (MMVs) - small crew (Carpenter, - small crew (Carpenter, Electrician, Painter, Plumber, Flooring and STA) and equipment trailer Electrician, Painter, Plumber, Flooring and STA) and equipment trailer performing maintenance sweep of nuisance work orders. Moves to performing maintenance
17、sweep of nuisance work orders. Moves to new site each week or two. new site each week or two. RIF Reduced staff on MMV 5RIF Reduced staff on MMV 5- - Zone CrewsZone Crews Decentralize crew of 14 people performing reactive Decentralize crew of 14 people performing reactive maintenance in a small zone
18、 of 30-40 older schools. maintenance in a small zone of 30-40 older schools. RIF Reduced RIF Reduced staff in Zone We are re-organizing to support 4 Zones (Four staff in Zone We are re-organizing to support 4 Zones (Four Corners of LV Valley).Corners of LV Valley).12CCSD M&O MASTER BRIEFCCSD M&O MAS
19、TER BRIEFJefferson Yard Temporary: NW Zone HubFSC SouthSE Zone HubCore Maint.Core GroundsArville YardTemporary: SW Zone Hub Grounds SWCheyenne Yard NE & NW GroundsEquipment OperatorsEastern YardEquipment RepairBuilding EngineersFuture: Core Shop HubRussell YardAsphalt & Fence Grounds SE & ERehab Cre
20、wFSC North Food Service WarehouseNE Zone Hub 07/01/10 DoneWallace YardPossible Expansion SWZone HubFuture: NW Zone Hub CentennialFuture: SW Zone Hub80 sites82 sites88 sites88 sites13CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFCurrent Maintenance StaffingCurrent Maintenance Staffing453 Full-time employ
21、ees in 6 departments, 21 shops (430 w/o FSRR/FSRs453 Full-time employees in 6 departments, 21 shops (430 w/o FSRR/FSRs) )GENERAL REPAIR (60)GENERAL REPAIR (60)Carpentry (8)Carpentry (8)Paint (26)Paint (26)Roofing (11)Roofing (11)Flooring (7)Flooring (7)Glass (3)Glass (3)STAs (5)STAs (5)EQUIPMENT REP
22、AIR (69)EQUIPMENT REPAIR (69)AVR/CFI (22)AVR/CFI (22)Industrial Arts (10)Industrial Arts (10)Office Machines (13)Office Machines (13)Hardware/Locks (10)Hardware/Locks (10)Clocks/Intercom (7)Clocks/Intercom (7)STAs (7)STAs (7)MECHANICAL/ELECTRICAL (106)MECHANICAL/ELECTRICAL (106)HVAC/Refrigeration (4
23、9)HVAC/Refrigeration (49)Electrical (21)Electrical (21)Plumbing (19)Plumbing (19)Energy Monitoring Systems (6)Energy Monitoring Systems (6)STAs (9)STAs (9)Preventive Maintenance (2)Preventive Maintenance (2)EXTERIOR/STRUCTURAL (26)EXTERIOR/STRUCTURAL (26)Fabrication (9)Fabrication (9)Furniture Repai
24、r (5)Furniture Repair (5)Asphalt/Concrete (2)Asphalt/Concrete (2)Fence/Playground (3)Fence/Playground (3)STAs (7)STAs (7)MMV (31)MMV (31)Zone (53)Zone (53)FSR/FSRR (23) Transferred from FSR/FSRR (23) Transferred from SPRS (Bond Fund) 07/10SPRS (Bond Fund) 07/10Building Engineers/Night Crew (48)Build
25、ing Engineers/Night Crew (48)Office/Clerical (28)Office/Clerical (28) Administrative (9) Administrative (9)14StaffingStaffingCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFMaintenance has a pay-me-now or pay-me-more-later effectDeferred maintenance leads to required RENOVATION/BOND FUNDS!Lack of PM resul
26、ts in expensive catastrophic failures at the most inopportune time. Currently our CM (Corrective Maintenance) is 81%, PM (Preventive Maintenance) 13%, and EM (Emergency Maintenance) 5%15StaffingStaffingCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFAssociation of Physical Plant Administrators (APPA): Ind
27、ustry StandardsAssociation of Physical Plant Administrators (APPA): Industry Standards - FTEs recommended for sf of space maintained by craft- What desired level of service do we want?- In 1990 we had 184 FTEs (APPA suggests 349)- In 2006 we had 436 FTEs (APPA suggests 1017)- In 2008 we have 489 FTE
28、s (APPA suggests 1197)- In 2009 we have 453 FTEs (APPA suggests 1203)- In 2010 we have 456 FTEs (APPA suggests 1222)- In 2011 we have 432 FTEs (APPA suggests 1215)- In 2012 we have 430 FTEs (APPA suggests 1212)16CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF Sliding -*CCSD* 17CCSD M&O MASTER BRIEFCCSD M
29、&O MASTER BRIEFHVAC staffing in detailHVAC staffing in detail: :- In 2003 we were at 65% of APPA recommended staffing- In 2003 we were at 65% of APPA recommended staffing- In 2006 we were at 88%- In 2006 we were at 88%- In 2008 we were at 83%- In 2008 we were at 83%- In 2009 we were at 88%- In 2009
30、we were at 88% - In 2010 we are at 86% - In 2010 we are at 86%- In 2011 we are at 84%- In 2011 we are at 84%- In 2012 we are at 87%- In 2012 we are at 87%Our biggest deficits right now are in carpentry and paint (13% and 14% Our biggest deficits right now are in carpentry and paint (13% and 14% of A
31、PPA recommended levels respectively). of APPA recommended levels respectively). (Our lifecycle paint program has gone from 10 yrs to 17 yrs to 14 yrs)(Our lifecycle paint program has gone from 10 yrs to 17 yrs to 14 yrs)18CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF19CCSD M&O MASTER BRIEFCCSD M&O MAST
32、ER BRIEF20CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF21CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF22CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF23Falling behind the growth curveFalling behind the growth curve: : in the last 20 years we have lost ground to in the last 20 years we have lost ground to our
33、growth with regard to staffingour growth with regard to staffingCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF24CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFIncreasing the amount of sf each employee has to maintain reduces the Increasing the amount of sf each employee has to maintain reduces the amount of
34、PM they are able to performamount of PM they are able to perform 1990 = 9,982,962 sf/184 FTEs = 54,255 sf/FTE *APPA 1990 = 9,982,962 sf/184 FTEs = 54,255 sf/FTE *APPA 2006 = 2006 = 29,088,216 sf/29,088,216 sf/436 FTEs = 66,716 sf/FTE Recommends436 FTEs = 66,716 sf/FTE Recommends 2007 = 31,872,277 sf
35、/494 FTEs = 64,519 sf/FTE 28,585 2007 = 31,872,277 sf/494 FTEs = 64,519 sf/FTE 28,585 2008 = 34,244,524 sf/489 FTEs = 70,030 sf/FTE sf/FTE 2008 = 34,244,524 sf/489 FTEs = 70,030 sf/FTE sf/FTE 2009 = 34,399,727 sf/453 FTEs = 75,938 sf/FTE 2009 = 34,399,727 sf/453 FTEs = 75,938 sf/FTE 2010 = 34,927,14
36、2 sf/456 FTEs = 76,595 sf/FTE 2010 = 34,927,142 sf/456 FTEs = 76,595 sf/FTE 2011 = 34,731,872 sf/424 FTEs = 81,915 sf/FTE 2011 = 34,731,872 sf/424 FTEs = 81,915 sf/FTE 2012 = 34,656,531 sf/430 FTEs = 80,597 sf/FTE 2012 = 34,656,531 sf/430 FTEs = 80,597 sf/FTEIncreased PM = better functioning and lon
37、ger life for equipment which Increased PM = better functioning and longer life for equipment which reduces emergency repairs and creates a spiral affect towards improved reduces emergency repairs and creates a spiral affect towards improved reliability and classroom environment!reliability and class
38、room environment!25CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF26CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFStaffingStaffing- - Boiler/Chiller Preventive Maintenance summer/winter Boiler/Chiller Preventive Maintenance summer/winter off-season work resulting in fewer emergencies. off-season work resulti
39、ng in fewer emergencies.- - Limited capabilities - 7 chiller techs, 6 boiler techs. Limited capabilities - 7 chiller techs, 6 boiler techs.- - New Maximo w/o system will help prove savings and target New Maximo w/o system will help prove savings and target return on investment. return on investment.
40、- - Running tracks were maintained via contract (after proving Running tracks were maintained via contract (after proving savings over no maintenance 7 yr life vs. 15 yr). savings over no maintenance 7 yr life vs. 15 yr). CUT in 09CUT in 0927CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFStaffingStaffing
41、- Infrared Thermography: Using thermal camera to detect electrical problems- Infrared Thermography: Using thermal camera to detect electrical problems- 1 FTE Infrared Thermographer on staff now- 1 FTE Infrared Thermographer on staff now- Asking for one additional FTE- Asking for one additional FTE-
42、Other applications include roofing, plumbing, boilers, - Other applications include roofing, plumbing, boilers, and other equipment ( and other equipment (fried feline, gym floor floodfried feline, gym floor flood) )28CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFStaffingStaffing- - Diesel fuel cleaning
43、: Emergency generators are cycled once every week.Diesel fuel cleaning: Emergency generators are cycled once every week.Fuel in the tanks sits dormant and solids and moisture develop Fuel in the tanks sits dormant and solids and moisture develop compromising fuel pumps and other promising fuel pumps
44、 and other components.- -Over the past few years we have had at least 8 fuel pump failures (roughlyOver the past few years we have had at least 8 fuel pump failures (roughly$20,000 of repairs).$20,000 of repairs).- - The cleaning program costs roughly $1 per gallon annually. For less The cleaning pr
45、ogram costs roughly $1 per gallon annually. For lessthan $800/year we could have avoided these repairs (saving aboutthan $800/year we could have avoided these repairs (saving about$19,200).$19,200).29CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFWrench Time By the Wrench Time By the MonthMonth- - Nation
46、al Average shows 35% is National Average shows 35% is good, best in class is 65%good, best in class is 65%PEAK Industrial Solutions, LLCPEAK Industrial Solutions, LLCBefore RIF 2009-31%After RIF 2009- 24%Global 2011-51%Currently 34%AVG 2011December 2011Feb 2012Mar 2012May 2012Jan 2012Apr 2012June 20
47、1230CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFPriority 1 Response TimePriority 1 Response Time- BUDGET CUT/RIF has affected our ability to respond to work orders in a timely manner.- BUDGET CUT/RIF has affected our ability to respond to work orders in a timely manner.01-Jul-08 To 21-Sep-08 Priority
48、1 Work Orders 6.2 % were non-compliant01-Jul-08 To 21-Sep-08 Priority 1 Work Orders 6.2 % were non-compliant01-Jul-09 To 21-Sep-09 Priority 1 Work Orders 11.9 % were non-compliant01-Jul-09 To 21-Sep-09 Priority 1 Work Orders 11.9 % were non-compliantToday, 8.9% are non-compliant even though Today, 8
49、.9% are non-compliant even though Priority 1 work orders decreased by 2.5%Priority 1 work orders decreased by 2.5%31CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFBacklogBacklogBacklog work eventually Backlog work eventually becomes deferred work becomes deferred work which eventually requires which even
50、tually requires bond monies!bond monies!Current Current BacklogBacklogMaint OnlyMaint Only1 Year Old 1 Year Old BacklogBacklogMaint OnlyMaint OnlyLast Years Last Years Backlog was at Backlog was at 11,20411,20432TODAYTODAYWAPPRWMATLINPRGAPPRCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF33CCSD M&O MASTER
51、 BRIEFCCSD M&O MASTER BRIEFOvertime (Pay me now or pay me more later)Overtime (Pay me now or pay me more later)- Reduced overtime looks like a good thing on the surface but what happens to all the work that doesnt get done? The answer is that it becomes deferred work that is either taken care of by
52、capital projects or it waits until it becomes a catastrophic failure.November 2010November 201134Operations35CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFOPERATIONS ObjectivesOPERATIONS Objectives- - New QA/QC Program to ensure accountability for school New QA/QC Program to ensure accountability for sc
53、hool cleanliness.cleanliness. - - 6 test school pilot for Team Cleaning. 6 test school pilot for Team Cleaning. - Improve our recycling program reduce solid waste by - Improve our recycling program reduce solid waste by 50%. 50%. 36What you Didnt know Operations Manages:What you Didnt know Operation
54、s Manages:District-wide recycling program - saves over $1M/yrProvides coverage and assistance at school polling sites for Elections DeptProvides Pest Management for pigeons, bees, and rodentsProvide annual training for P.A.C.E (Provides Assessment for Career and Education) students and Skills USA pr
55、ogramsPerform Fire Sprinkler Flow Test (quarterly), Fire Extinguisher Inspection, and complete Fire Sprinkler Riser checklist (monthly) CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF37OPERATIONS CURRENT STAFFINGOPERATIONS CURRENT STAFFINGAdministration - 2Pest Control Supervisor - 1Office/Clerical - 7Se
56、nior Pest Control Technicians - 3Support Staff Training Supervisor - 1Pest Control Technicians - 2Custodial Supervisors - 7Floor Care Supervisor - 1Assistant Custodial Supervisors - 2Senior Floor Care Technicians - 2Support Staff Trainers - 2Floor Care Technicians 6Head Custodian III (High Schools/F
57、acilities) - 38Head Custodian II (Middle/High Schools /Facilities) - 66Head Custodian I (Elementary Schools/Facilities) - 212Head Custodian (Special Schools) - 3Custodial Leaders (High/Alternate Schools/Facilities) - 50Custodians (Elementary/Middle/High Schools) 1,047Temporary Custodians 94TOTAL STA
58、FFING = 1,546(Full Time Equivalent) CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF38BenchmarkingBenchmarkingCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFMedianCCSD39MedianCCSDCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF40Where does this leave us competitively? Where does this leave us competitively? External
59、 auditors state we are at the high end of the industry External auditors state we are at the high end of the industry productivity range productivity range The MGT audit suggested we are overextendedThe MGT audit suggested we are overextendedThe merger will allow us better metrics for benchmarkingTh
60、e merger will allow us better metrics for benchmarkingWe are a $78M annual target with a huge overhead cost our fringe We are a $78M annual target with a huge overhead cost our fringe is 35% - aboutis 35% - about twicetwice the private sector norm for cleaning the private sector norm for cleaningSav
61、ing half this fringe is a $12M savings (without further efficienciesSaving half this fringe is a $12M savings (without further efficiencies) )CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF41 Landscaping and Grounds42 Reduce related injuries. Reduce related injuries. Establish winter school site clean-up
62、 Establish winter school site clean-up process.process. Improve recycling program. Improve recycling program. Monitor vehicle use efficiency. Monitor vehicle use efficiency. Survive the economy (do more with Survive the economy (do more with less)less) Conserve Water working with SNWA. Conserve Wate
63、r working with SNWA.Grounds/Landscaping ObjectivesGrounds/Landscaping ObjectivesCCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF43CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF44CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF45CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF46CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEF47CCSD M&O MASTER BRIEFCCSD M&O MASTER BRIEFRandy Shingleton Jimmy Brimmer Dean Kiernan Alan Paulson Download a copy of this slideshow at http:/ 48
