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1、Continued1ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoContinued2ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoFivePracticesandTenCommitmentsofSuccessfulLeaders成功的领导者的五项实践和十项投入1.ChallengingtheProcess1.SearchforOpportunities寻找机会向程序挑战2.E
2、xperimentandTakeRisks试验并敢于冒险2.InspiringaSharedVision3.EnvisiontheFuture想象未来激发一个共同的愿景4.EnlistOthers号召他人3.EnablingOtherstoAct5.FosterCollaboration培养合作精神使他人有能力去做6.StrengthenOthers给他人以力量4.ModelingtheWay7.SettheExample设立榜样身先士卒，以身作则8.PlanSmallWins计划取得小的胜利5.EncouragingtheHeart9.RecognizeIndividualContribut
3、ion鼓舞人心认可个人的贡献10.CelebrateAccomplishment庆祝成就Continued3ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao特征特征 序号序号 百分比百分比Honest 诚实诚实 1 83Competent 有能力的有能力的 2 67Forward-looking 有远见有远见 3 62Inspiring 鼓舞人心鼓舞人心 4 58Intelligent 智慧智慧 5 43Fair-minded 公正公正 6 40Broad-minded 坦荡坦荡 7 3
4、7Straightforward 直截了当直截了当 8 34Imaginative 有想象力有想象力 9 34Dependable 可靠可靠 10 33Supportive 能提供支持能提供支持 11 32Courageous 有勇气有勇气 12 27Caring 关心关心 13 26Cooperative 合作合作 14 25Mature 成熟成熟 15 23Ambitious 有雄心有雄心 16 21Determined 坚定的坚定的 17 20Self-controlled 有自控力有自控力 18 13Loyal 忠诚忠诚 19 11Independent 独立独立 20 10成功领导者
5、的关键特征Continued4ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoWhat do you do when youre stuck with a group of employees whose work isnt up to par? People who lack experience. enthusiasm. or the skills you expected them to have? 当你面对一群不能按照标准完成工作的员工，你该如何应对？他们缺乏经验，缺乏工作热情，
6、或是缺乏你期望他们拥有的技能 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued5ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoYou could run to the boss and ask for replacements. But what if there are none available? Complaining wont help, and it might make the boss think you
7、 cant handle the situation.你可以跑到老板那里要求换人。但是如果找不到合适的呢？抱怨是没有用的，而且抱怨也会让老板认为你无法控制局面。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued6ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoOnethingyoumightbetemptedtodoisletthesepeopleknowwhatyouthinkofthem!Unfortunately,t
8、hatwilldomoreharmthangood.Ifthepeopleassignedtoyouthinkyourejustputtingupwiththem,theyrenotgoingtofeelliketryingharder.你或许会想告诉这些人你对他们的想法。但不幸的是，那样只会使事情更糟。如果你手下的人认为你是在容忍他们，他们就不会再更加努力了。MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued7ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouN
9、antongJinanQingdaoThebestanswer-theonlyanswer-istoacceptthesituationandmakethebestofit.Thesepeopleareyours.likeitornot.Yourjobistogetthebestoutofwhatyouvegot-evenifittakesextraeffortandpatience.Dontexpectmiracles.Justgetonwithit.最好的方法和唯一的答案-就是接受现状，并且改变它。这些员工是你的,喜欢或是不喜欢。你的工作是把现有资源发挥得更好-即使需要你付出更多努力和耐心
10、。不要期望奇迹出现。1. MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued8ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoEvenifyourestuckwithsomeprettyunqualifiedpeople,theresboundtobesomegoodinthem.Lookforit.itstheonlythingyouvegottobuildon.Remindyourselfthattheresgoldin
11、everyoneifyoudigdeepenough.即使你周围都是些不十分合格的人，他们身上总是有优点可以成为你修筑成功的基础。提醒你自己只要挖够深度，从每个人身上你都能挖到金子。MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued9ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoWhenyoudiscoveranythinggoodaboutyourpeople,nurtureitwithpraise-sincere,fr
12、equent,heartypraise.Applaudeventhesmallthingsyoumightoverlookinamorequalifiedgroup.Ifyoucanconvincepeopletheyhavewhatittakestodobetter,theyllwanttoimprove.当你在员工身上发现优点时，用赞美来滋养它，真诚地，频繁地，真心地赞美。称赞那些即使在比较好的团队中都非常小的你容易忽略的事。如果你能说服人们如何可以做得更好，他们会很愿意去改善。MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continue
13、d10ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoOncethesepeoplebegintobelievetheycansucceed,setnewsightsforthem.Butdontaimtoohigh-justalittleabovewheretheyarenow.Ifyouhelppeoplemakejustonestepup,pridewilltakethemtothenextstep.andthenext.一旦这些员工开始相信他们能够成功，就给他们设立目标。但是不要
14、太高-仅仅提高一点。如果你帮助他们上一个台阶，成就感会带着他们走向更高一个台阶，然后再高一个台阶。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued11ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoWhileyouredevelopingtheirstrengths,accepttheweaknessesofyourstaff-eventhoselittlethingsyouwouldnttolerateinamoreq
15、ualifiedgroup.Ifyouconstantlycriticize,peoplewontdeveloptheconfidencetheyneedtodoabetterjob.在你发展他们的实力的时候，接受他们的弱点。即使这些缺点是你在更好的团队中无法接受的。如果你总是批评，人们将无法增加那种能把工作做得更好的自信。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued12ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingda
16、oManysupervisorssurprisethemselveswithwhattheydowithabelow-parteam.Ifyouacceptpeopleforwhattheyare.buildlittlebylittleonstrengths.anddontbecomediscouragedbyweaknesses.youcanturnevenamediocrebunchintoagoodone.Thatsgoodmanagement!许多管理者都会惊讶于自己对那些能力欠缺的团队采取的措施。如果你接受了这群人，请一点点建立他们的能力，而不要由于他们的弱点而气馁。你可以变平庸为上
17、等。这就是优秀的管理。 MAKE THE BEST OF WHAT YOUVE GOT 充分利用现有人员充分利用现有人员Continued13ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoSHOW APPRECIATION表示感激表示感激/表扬表扬清朝末年,著名学者俞樾在他的中讲过这样一个故事:京城有个官吏要到外地就任.临行前,他去跟恩师道别.恩师对他说:外地不比京城,要谨慎从事.官吏说:没关系,现在的人都喜欢听好话,我呀,准备了一百顶高帽子.恩师一听这话,很生气,以教训的口吻说:做人
18、要正值,你怎么可以这样?官吏说:恩师喜怒,我这也是没有办法的办法.要知道,天底下象您这样谦虚不喜欢戴高帽子能有几位呢?官吏的话刚说完,恩师就得意地点头说：你说的倒也是。从恩师家出来，官吏对他的朋友说：我准备的100顶高帽，现在仅剩99定了！Continued14ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao What would you guess is more important to employees - a bigger paycheck or a sincere “Than
19、k you” from the boss? Research shows more money is actually less important than the feeling of being appreciated. 你猜一猜对雇员来说什么更重要，更多的薪金支票，还是上司真诚的“谢谢你”。研究表明越多的金钱实际上没有真正的感激之情来得重要。SHOW APPRECIATION表示感激表示感激/表扬表扬Continued15ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao Peop
20、le must have money for necessities like food, clothing, and housing. But money cant buy something people want once these basic needs are met - and thats the feeling of being needed by other people.人们必须有钱来支付生活必需品, 如食物，衣服，住房。但是当这些基本要求都达到时，金钱还是无法买到人们想要的有些东西。那就是别人需要你的那种感觉。SHOW APPRECIATION表示感激表示感激/表扬表扬C
21、ontinued16ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao People want to believe that they are valuable or important. It makes them feel good. 人们都愿意相信自己是有价值的或重要的。这让他们感觉良好。SHOW APPRECIATION表示感激表示感激/表扬表扬Continued17ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzh
22、ouNantongJinanQingdao Nothing makes people feel they are valuable more than appreciation. They can be happy with their own work, but if someone else is pleased as well, thats much more important to them. 没有比感激更能使人们觉得自己的价值了。他们可以因为自己的工作感到开心，但是如果别人由于你也变得开心的话，那你对他们来说就太重要了。SHOW APPRECIATION表示感激表示感激/表扬表扬C
23、ontinued18ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao Praise from anyone can make a person feel good. But when it comes from the boss, a worker feels even better! Appreciation from someone you look up to always means more. 别人的赞扬可以使人感觉很快乐。但是当赞扬来自上司，员工会感觉更好！来自你尊敬的人的感
24、激那就更具意义。SHOW APPRECIATION表示感激表示感激/表扬表扬Continued19ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao A little appreciation can make even the worst of jobs worth doing. Sincere thanks from the boss helps make even the dullest, messiest task seem worth the effort. 一点点感谢可以使人觉
25、得即便是最烂的工作也值得去做。上司真诚的感谢会让员工面对最枯燥乏味和最繁重工作似乎也愿意去努力。SHOW APPRECIATION表示感激表示感激/表扬表扬Continued20ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao In the hectic workplace, many supervisors forget to show any appreciation for days and weeks on end. Yet they never forget to give o
26、ut a paycheck. The problem is that workers need both, on a regular basis. 在繁杂的车间里，许多主管连续数天,甚至数周都不记得表示感谢，但是他们不会忘记发放薪金。问题是，按正常情况，这两样员工都是需要的。SHOW APPRECIATION表示感激表示感激/表扬表扬Continued21ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao The funny thing about appreciation is that
27、 it not only satisfies a need. it creates a desire for more. The worker who is praised once tries to earn more praise in the future. 有趣的是，感激不但能满足某种需求，还可以创造要求更多的愿望。被表扬过一次的员工会更努力地去赢得更多的表扬。SHOW APPRECIATION表示感激表示感激/表扬表扬Continued22ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQi
28、ngdao Dont wait for the “right time” to recognize employees good work. Theyll be much more satisfied and theyll try harder if you appreciate their efforts along the way. 不必等待合适时机才去认可员工优秀的工作表现。如果你一直感谢他们的努力，他们会更加满意并且更努力地工作。SHOW APPRECIATION表示感激表示感激/表扬表扬Continued23ShanghaiTianjinShenzhenGuangzhouHangzh
29、ouSuzhouWuxiChangzhouNantongJinanQingdaoSHOW APPRECIATION表示感激表示感激/表扬表扬表扬的表扬的5个诀窍个诀窍：1要乐于表扬2表扬要及时3表扬的内容要具体4表扬的语气要真诚5要注意表扬的场合Continued24ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoLike it or not, supervisors are always in the spotlight. In their departments, the way t
30、hey do things is the way their people tend to do things too. Your workers naturally look to you, their boss, to set the example.喜欢还是不喜欢，管理者总是在众目睽睽之下。在部门内部，他们的做事方法会成为其他员工做事所仿效的模式。你的员工很自然的会向你看齐，你是他们的老板，他们的榜样。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued25ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiCha
31、ngzhouNantongJinanQingdaoIf you get in early and get a fast start, others tend to do the same. If youre pretty casual about when you arrive, why should the people who work for you be concerned about punctuality?如果你到得早并且很快开始工作，其他人也会渐渐地和你一样。如果你上班时间比较随便，为什么你手下会关注准时的问题? 。SETTING AN EXAMPLE设立一个榜样设立一个榜样Co
32、ntinued26ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoThroughout the day workers watch how the boss goes about things. looking for clues as to whats really expected of them. If the boss is neatly dressed, for example, everyone else will think they probably ought to d
33、ress well too.从早到晚，员工都会观察老板是如何处事的.从中寻找一些线索, 了解老板对他们有什么期望。如果老板着装整洁，其他每个人都会想自己也该好好着装整洁了。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued27ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoAt the end of the day, if you pack up 10 minutes early, the people who work for you arent going
34、 to hang around much longer. If you regularly skip out early, but expect your people to stay to the last minute, youre just fooling yourself.每天快下班时，如果你提前10分钟收拾东西，为你工作的人也不会多作停留。如果你总是提前跑掉却指望你的员工坚持到最后一分钟，那么你是在自欺欺人。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued28ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWu
35、xiChangzhouNantongJinanQingdaoIf the boss shows respect for safety rules, others will tend to respect them too. But if the boss lights up in a nonsmoking area, for example, why shouldnt everybody else sneak a smoke there too?如果上司对安全规章表示尊重，其他人也会逐渐尊重。举个例子，如果老板在禁烟区吸烟，为什么其他人不能偷偷地在那儿吸呢？SETTING AN EXAMPLE
36、设立一个榜样设立一个榜样Continued29ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoIf you are enthusiastic, those who work for you are likely to be too. If you usually have a smile on your face, its a good bet that the people in your outfit wont wear a frown.如果你充满热情，那么为你工作的人也很有可能那样
37、。如果你总是面带微笑，我敢肯定，在你团队中其它的人也不会愁眉苦脸。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued30ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoThe most important example any supervisor can set is in the effort he or she puts into the job. If a boss takes it easy and sets a leisurely pace, w
38、hy shouldnt everyone in the company do the same?对于任何管理者来说，他/她能树立的最重要的榜样就是努力工作。如果一个上司做事松懈，为什么公司其他人就不能也这样呢？SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued31ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoThe motto of the Army Infantry is “Follow me.” That says a lot. The sergeant
39、 who wants soldiers to rush to the enemy has got to lead the charge. Its the same for supervisors. What you do is just as important as what you ask people to do. Like it or not, you are the model for everyone.军队步兵团的格言是“跟随我”。它代表了很多。想要士兵英勇作战的军士长必须带头冲锋陷阵。对管理者来说也是一样。你所做的和正是你希望别人怎么做, 是一样的重要。喜欢或是不喜欢，你是大家的
40、榜样。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued32ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdao但是当员工感到管理层的可信度低时,他们极可能相信其它员工:仅仅当被监督时才生产。主要靠金钱来激励。工作时说组织的好话,私下却不那样认为。如果组织经历艰难时期,会考虑寻找其它工作。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued33ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWu
41、xiChangzhouNantongJinanQingdao可信度具有最难以赢得的属性。并且它是人性中最脆弱的。它是长年累月,日积月累而赢得的。但是如果稍不注意,却能在非常短的时间中消失殆尽。当领导者用完了他们的可信度时,他们会发现要将它赢回来几乎是不可能的了。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued34ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoCaseStudyWHATWOULDYOUDO?你会怎样做In the past, your com
42、pany permitted employees to take their vacationsone day at a time. You, the supervisor, took advantage of this policy to spend long weekends at your summer cottage. The policy was recently changed because of problems in covering shifts, but your boss- the plant manager - told you that you personally
43、 may continue taking vacation days one at a time, if you wish. But youre not sure how your people might feel. What should you do? 在过去，你的公司允许员工一次休假一天。而你，作为主管，政策允许你可休周末长假去避暑。这条关于休假的政策被更改了，因为倒班出现了问题，但是你的上司-厂长-告诉你如果你愿意,你还是可以享受周末长假。但是你不知道你的员工会怎么想。你该怎么办？SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued35ShanghaiTia
44、njinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoCaseStudyWHATWOULDYOUDO?你会怎样做？1.Plan on taking your vacation a week at a time in keeping with the new policy. 按照新规定计划休假一次一周。2. Take advantage of your bosss offer. After all, you are a supervisor and entitled to some privileges. 接受老板给
45、你的优先权。毕竟，你是主管，有特权。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued36ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoOURCOMMENTS我们的意见1.Its a tough personal decision to give up thoselong weekends. But we think you made the right decision. Its important to set a good examples. 放弃长假
46、对个人来说是个痛苦的决定。但是我们认为你做了最明智的决定。树立榜样非常重要。SETTING AN EXAMPLE设立一个榜样设立一个榜样Continued37ShanghaiTianjinShenzhenGuangzhouHangzhouSuzhouWuxiChangzhouNantongJinanQingdaoSetanexampleworthfollowing!Letthebestofyouruboffoneveryoneinthecompany.树立一个值得效仿的榜样！让你最好的优点反映到公司其它人身上。.行动胜于雄辩行动胜于雄辩你树立了什么样的榜样.准时?.有条不紊?.上班时穿着整洁?.遵守公司规章制度？.全天工作 ？个人的努力工作？工作激情？
