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1、供应商管理经典ContentQuality System RequirementsContract ReviewDesign ControlDocument ControlSupplier Quality ControlProduct Identification and Lot TraceabilityProcess ControlInspection and TestingCalibrationInspection and Test StatusControl of Nonconforming ProductHandling, Storage, Packaging, and Deliver
2、yQuality RecordsDeliverablesSupplier Quality StandardA high level standard to outline the quality program requirements for Dell SupplierRFQ/Contract shall take precedent if conflict with the SQS requirementsExceptions to SQS requirements must be approved by GSQEQuality System RequirementsQuality Pro
3、gramConsistent with ISO 9001 and 9002 requirements Management ResponsibilityDevelop company-wide quality policyEnsure the continuing suitability and effectiveness of the quality systemMonitor compliance to the system, and to ensure corrective/preventive measures are implementedQuality System Require
4、ments - ContinuedOrganizationSupports, implements and maintains the quality system at all levels.Quality Policies, Procedures, and Work InstructionsDocumented quality program to ensure product and/or services comply with the requirementsQuality Management PlanQuality program used for the design, man
5、ufacture, test, and inspection of product delivered to DellQuality System Requirements - ContinuedInternal Audit ProgramGap Analysis (Audit)System AuditsProcess/Product AuditsDell AuditsPeriodic basis, including sub-contractor facilitiesTrainingIdentify training requirementsQualification based on ed
6、ucation, training and/or experienceQualification, re-qualification, and disqualificationContract ReviewSupplier Should Assure:Dell requirements are understoodConflicts between specifications, drawings, and contract requirements are resolvedAssure that any requirements differing from those in the ten
7、der are resolvedThe Supplier has the capability to meet contractual requirements.Design ControlDesign Development and PlanningOutlines activities and define responsibility for implementationDesign InputEnsure customer requirements, statutory and regulatory are clearly identified, documented, and rev
8、iewedDesign OutputMeets all design input requirements.Contains acceptance criteria per specifications.Identify safety and functional characteristicsDesign Control - ContinuedDesign ReviewReview at appropriate levels/key milestonesDesign VerificationDesign meets defined requirements at different desi
9、gn stages (i.e. EVT, DVT, PVT)Design ValidationDesign conforms to defined requirementsDesign ChangesIdentified, documented, researched and approved by authorized personnel at the Supplier. Final approval by Dell GSQE prior to implementationDocument ControlRevision controlled and available to all nec
10、essary personnelUpdate/remove obsolete documentationRed Line documentation can be accepted only if:Have been clearly markedReviewed and approved by appropriate authorized personnel with original signatures on every copyDate of issue and expiration dates are specifiedAll Red Lined documentation must
11、be replaced by formal/controlled revision within 30 daysSupplier Quality ControlThe plan should covers:Quality goalsSurveys/auditsQuality program requirementsChange control requirementsTest and inspectionsFirst article inspectionsQuality data/informationProduct Identification and Lot TraceabilityTra
12、ceability through the finished product serial number during the below stages:IncomingStorageMaterial IssuingProductionDeliveryInstallationProcess ControlControlled ConditionsDocumented work instructionsIdentification of critical parameters, implementation of statistical process controls, and initiat
13、ion of corrective actionProofing out the manufacturing, inspection and test processes prior to mass productionManufacturing equipment validationWorkmanship criterionPreventive maintenance programProcess ControlProcess QualificationAll processes shall be qualified by DellChange to qualified manufactu
14、ring process or material must obtain written approval from Dell.Process qualification shall include Supplier-generated process capability assessmentsProcess stability to be demonstrated and maintained via statistical methodsProcess ControlQuality MetricsIncoming Quality Assurance (IQA) resultsManufa
15、cturing YieldsTest Station YieldsInspection YieldsMean Time Between Failures (MTBF) demonstration dataOut of Box Audits (OBA)Annualized Failure Rate (AFR)/Annualized Return Rate (ARR) performanceReliability test resultsDell Initial Field Incident Rate (IFIR) and Line Reject Rate (LRR)Process Control
16、Continuous Improvement Process (CIP)A documented, systematic approach for identifying CIP focus areasDesign for quality initiative (i.e., HALT, FMEA, Margin Analysis, Tolerance Stack-up Analysis)Supplier management strategyManufacturing process controlsLRR and IFIR reduction plans to achieve Dell go
17、alsInspection and TestingSource/Receiving Inspection and TestsWork instructionsSampling planIn-Process Inspections and TestingProcesses, and instructionsWorkmanship and functionalityFinal Inspection and TestingDell specific requirementsWorkmanship, assembly verification, and functionalityInspection
18、and Testing - continuedShipping Inspection (OBA Testing/Inspection)Functionality, Appearance, Accessories, labeling, packaging, .Reliability TestingFailures to be containedControls for identification and recall if requiredMaintain Inspection and Test RecordsEvidence for acceptanceCalibrationCalibrat
19、ion ProceduresMeasurements, Accuracy, Equipment, Environmental conditionsRecall List (Calibration Schedule)Calibration notificationCalibration RecordsCalibration procedure applied, inspector, status/result, Standard traceabilityOut of Tolerance (Calibration) NoticesTraceability for product produced
20、and accepted by the defective instrumentInspection and Test StatusIdentification of the inspection and test statusTrack the acceptance statusSegregation of non-conforming productControl of Nonconforming ProductReview and Disposition of Nonconforming ProductsMaterial Review Board (MRB)Design Engineer
21、ing, Manufacturing Engineering, Procurement, and Quality EngineeringDispositionRework, Use as Is, Repaired, Scrap, ScreenNote: “Use as Is” requires final approval from Dell SQEControl of Nonconforming ProductCorrective Action ProcessUse 8-D principles to track and close the CAInvestigate root causes
22、, and identify corrective actionEliminate potential causes of nonconformingEnsure corrective actions are effectiveImplement and record change in procedure8-D : Specific defect, Technical investigation/analysis, Root cause, Containment for defect, Corrective action plan, Preventive actions to preclud
23、e a recurrence, Verification of effectiveness of actionsCorrective actions shall be closed within 30 days unless otherwise directed by Dell SQEControl of Nonconforming ProductPrinciple for Corrective Action S M A R TPECIFICEASURABLECHIEVABLEELEVANTIME BOUNDHandling, Storage, Packaging, and DeliveryH
24、andlingPrevent damage from environment, ESD, shipping, transfer in manufacturing processStorageSecure storage areas or stock rooms to prevent damageFirst In First Out (FIFO)PackagingPacked, marked, and preserved per specifications, and prevent damage/deterioration on Dell manufacturing linesDelivery
25、Supplier is responsible for product quality until consumedQuality RecordsQuality Records shall be kept either the entire warranty period, or the period established in the specification, whichever is longer. DeliverablesQuality Management PlanFor each Dell part number prior to RTS at DellSub-tier Supplier Management PlansTo be submitted within 30 days from notification of contract awardInternal Audit Program PlanTo be submitted within 30 days from notification of contract award
