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1、Sub-module 12 Taking Orders “工学结合新思维工学结合新思维”高职高专财经类十二五规划系列教材高职高专财经类十二五规划系列教材Professional Competence Competence Objectives:-howtomakearecommendationfortheguest-howtoexplaindishes-howtoapplytheknowledgeonCuisinechinoiseandCuisineoccidentaleintotheworkContentsJob Knowledge and Experience 1 Sample Cases
2、2Technical Training3Introduction to Hotels4Job Knowledge and ExperienceWhen you offer the order-taking services to the diners, the following points for attention should be taken into consideration:vThemenushouldbehandedtoladies,superiorsandguestofhonorfirst;vYoushouldconsciouslysetasidesometimetothe
3、dinersforreadingthemenuandchoosingthedishesbeforetheyorderfoods;vItswiseforyoutotaketheopportunityoftakingorderstorecommendyourguestssomedishes,suchaschefsrecommendation,todaysspecial,housespecialsandsoon; Job Knowledge and ExperiencevInsteadofrecommendingpricydishesmerely,youshouldtakefullaccountof
4、yourguestspreferencesandtaboos;vIftheguestsorderthedishthatwilltakemuchtimetobecooked,youshouldletthemknowtheexpectedtimeofoffertoavoidmisunderstanding;vAfterthedinersorderwhattheywant,itisregularforyoutorepeatwhatyouverecordedtogettheirconfirmation. Sample CasesCase 1v1.WouldyoulikeTableDhoteorALaC
5、arte?v您想选套餐还是零点？v2.Wehaveadailychefsspecialofcrispfriedslicedgaroupa.v我们今天的厨师推荐菜是酥炸鱼条。v3.Illsay.Thatsthedish.v我同意。那就是它了。v4.Therearepan-friedprawnsballsandstir-friedshreddedsquid.v我们这里有干煎大虾球和炒鱿鱼丝。v5.Theyllbereadystraightaway.v很快就做好。Sample CasesCase 2v1.Ofcourse,Iwillwholeheartedlyserveyou!v当然，竭诚为您服务！
6、v2.Yes,asSichuanhotpotdoes,manySichuandishesarehighlyspicedandpeppery.Soitisoftensaidthatnumbing,hotspicesarethemaincharacteristicsoftheSichuancuisine.v对，和四川火锅一样，许多川菜都是非常辛辣的。所以人们常说，川菜的最主要特点就是麻和辣。v3.Chefsblendmanyspicestogethertocreatevariousflavors,includinghotandsoursauce,tastyfish-flavoredsauce,nu
7、mbinglyspicysauceandsmokedflavorsauce.v厨师们将多种调味料混合在一起就创造出各种不同的风味，其中包括酸辣味、鱼香味、麻辣味和烟熏味等。v4.Chefsslicecookedbeefandoxenentrails,placethemonaplateandaddanumbinglyspicysauce.v厨师先将牛肉和牛的各种内脏切片后装盘，再加入麻辣酱汁。Sample CasesCase 2v5.Theseareheatedonahotplate,andwewaitersthenpourhotstewoverthem.v先把锅巴放在烧热的铁板上加热，然后（上
8、桌前）由我们服务员（在您面前当场）将肉等连汁一起倒入盛锅巴的铁板中。v6.ItisSichuanducksmokedwithcamelliaandcamphorleaves.v(樟茶鸭子)是将鸭子用樟脑和山茶花的叶子熏制而成的。v7.Mymouthiswatering.v我都流口水了。Sample CasesCase 3v1.OneFrenchBakedEscargotstomeandoneProvencalScalloptomywife,please.v请给我一份法式焗蜗牛，再给我太太一份普罗旺斯鲜贝。v2.ThereareBaconFriedSteakandblackpepperporkc
9、hop.v有培根煎牛排和黑胡椒猪排。v3.Ourrestaurantprovidesonespecialoffereverydaytoexpressourgratitudeforcustomersfavor.v我们餐厅每天提供一个特价菜来答谢顾客的厚爱。Technical TrainingI. Role PlayYouareawaiter/waitressoftherestaurant.Today,Mr.Whiteandhisfriendarecomingtohavelunch.Theyaskyoutorecommendsomethingspecial.Yousuggestthespecial
10、tiesofyourrestaurantandintroducetherelevantknowledgeofthedishestoyourcustomers.Technical TrainingII. Writing PracticeMartinandJessicawillgetmarriedsoon.TheyplantoholdaweddingbanquetintheChineseRestaurantofGrandHyattHoteltofeasttheirrelativesandfriends.Pleasedesignamenufortheirweddingpackage.Thedetai
11、ledrequirementsareasfollows:vprice:￥188perpersonv6-8colddishesv10-12hotdishesvnametheabovedishesrespectivelyvdontforgetsoup,dessert,riceandnoodlesIntroduction to Hotels GrandHyattNewYorkIntroduction to HotelsPlaceyourselfintheheartof“TheCityThatNeverSleeps”atGrandHyattNewYork.Ourprimelocationonthefa
12、shionableEastSide,adjacenttoGrandCentral,putsthecitystopattractionsincludingTimesSquare,Broadwaytheaters,CentralParkandFifthAvenuesworld-classshopping-andmajorbusinessesjuststepsfromourmidtownManhattanhotel.Withinourluxuriousaccommodations,discoveroutstandingdiningandcateringservices,sumptuousguestr
13、oomsandnewlyrenovatedfunctionareasidealforanysocialorbusinessevent.A24-hourbusinesscenterandStayFitgymensureyouwontmissamomentofexcitementinthisnon-stopcitywhenyouchooseourMidtownNewYorkhotel.Introduction to HotelsTreatyourselftostunningviewsofthebustlingcitystreetsandskyscrapersinourstylish250-squa
14、re-footMidtownNewYorkhotelroom.Refreshyourselfinaluxuriousbathwithgranitevanities,importedstoneflooring,marbleshowerstallsanddeluxeporticobathamenities.Enjoycable/satellitechannelsandvideoondemandontheflat-screenTVasyourestinacomfortablearmchairandputyourfeetuponthesoftottoman.Sitinanergonomicworkch
15、airatthespaciousworkdeskandstayintouchwiththeworldoutsideusingwirelessInternetaccess,duallinespeakerphoneswithvoicemailanddataport.TheHomeStereowithiPoddockwillkeepyouinformedandonschedule.RelaxinluxuriouscomfortononekingortwodoubleGrandBedswithEuropean-stylebedding,ultra-plushpillows,thesoftestofsh
16、eetingandthickdownblankets-piledatopirresistiblepillow-topmattresses.Takeadvantageof24-hourroomserviceandaConciergeduringregularhours,andthecomplimentarysafeforyourlaptopinourluxuryhotelinMidtownNewYorkCity.Introduction to HotelsTheGrandHyattNewYorkoffersastylishvenuewithaParkAvenueaddress,perfectfo
17、rsharingandcelebratingwithfriends,familyandcolleagues.This36-storycontemporaryhotelcreatesavibrantatmospherewithexquisiteservicethatfewhotelsintheworldcanmirror.Eventsareimmaculatelyorchestratedtoensureourguestsexperiencethesophisticatedstylingofourhotel.Ourknowledgeablecateringteamwillworkwithyouto
18、developzestfulmenussuretoarousethesensesofyourguests.Withtheimaginationofourculinaryteamandthededicationofourstaff,theGrandHyattNewYorkwillensureamemorablecelebrationthatwillbetreasuredforalifetime.Introduction to HotelsWithasuperbviewofoneofthemostexcitingstreetsinNewYork,weveestablishedasereneesca
19、peabovethecommotionof42ndStreet.OurManhattanSkyRestaurantoffersadailybreakfastbuffetandlunchpromisingafreshstarttoyourdayinthecity.StepintoTheCommodoreGrillfortheultimateinNewYorkdining.Thesleekatmospheresetsthetoneforaneveningthatwilldelightthesenses.Richcherryoakcolumnsarecomplementedbyplushpluman
20、dchestnutsuedehighbackchairs.Softlightingcreatesamagicalglowthroughoutthediningroom.Settleinforaward-winningAmericanContinentalcuisine.Whentimeisoftheessence,turntoGrandCoffeeBartomeetyourfoodandbeverageneeds.Keepthepacewiththerhythmsofthecity.Stopatourcoffeebar,locatedonthelobbylevelofGrandHyattNewYork.
