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1、LOGOEtiquette Etiquette in Business Negotiationin Business NegotiationGroup 1：董闫帅琪：董闫帅琪 袁森袁森 茹国宇茹国宇 陈宇航陈宇航IntroductionvWhat is Etiquette?Etiquetteisacodeofbehaviorthatdelineatesexpectationsforsocialbehavioraccordingtocontemporaryconventionalnormswithinasociety,socialclass,orgroup.TheFrenchwordtiquet
2、te,literallysignifyingatagorlabel,firstappearedinEnglisharound1750.WCompany LogoCompany LogoIntroductionvThe two goals of negotiations: 1.Creating strong deals2.Building good relationshipvEtiquette plays an important role in helping achieve the goals. Company LogoCompany LogoIntroductionEtiquette is
3、 much more than just knowing where the soup spoon goes. Etiquette means behaving yourself a little better than is absolutely essential.Manners are different all across the world respect them and be Company LogoCompany LogoIntroductionRules that allow us to interact in a civilized fashionCode of beha
4、vior that is grounded in common sense and cultural normsManners matter in the workplacevWhat Is Business Etiquette? Good EtiquettePoor ECompany LogoCompany LogoContentsMeetingetiquettes1Dinnerpartyetiquette2DressEtiquette3ECompany LogoCompany LogoBusiness Meeting Etiquette Informal MeetingBusinessMe
5、etingFormal MCompany LogoCompany LogoInformal MeetingvMeeting callingthemostseniorortheonewiththemostdirectorurgentinterestinthetopicdecidethetime,placeandagendaCommunicatebeforehand:Theobjective1.Theexpectedduration2.ICompany LogoCompany LogoInformal MeetingvChairs responsibilitiesMakethepurposeand
6、timespanofthemeetingclear,Company LogoCompany LogoInformal MeetingvMeeting mannersIftheresultsofthemeetinghaveaneffectonotherswhowerenotpresent,informthemPCompany LogoCompany LogoFormal MeetingvPreparationsHandoutsshouldbedeliveredatleastthreedayspriortothemeetingDresswellandarriveingoodtime.ACompan
7、y LogoCompany LogoFormal MeetingvMeeting openingIfthereisanestablishedseatingpattern,acceptit.Ifyouareunsure,ask.Acknowledgeanyintroductionsoropeningremarkswithabriefrecognitionofthechairandotherparticipants.WCompany LogoCompany LogoFormal MeetingvMeeting discussionNeverinterruptanyone.Notewhathasbe
8、ensaidandreturntoitlaterwiththechairspermissionWhenspeaking,bebriefandensurewhatyousayisrelevantAlwaysaddressthechairunlessitisclearthatothersarenotdoingsoKCompany LogoCompany Logo Meeting etiquettes in different cultures BrazilIndonesiaRussiaNew ZealandJapanMCompany LogoCompany LogoMeeting etiquett
9、es in different cultures vBrazilMakeappointmentsatleasttwoweeksinadvance.Bepreparedtocommitlongtermresources(bothintimeandmoney)towardestablishingstrongrelationshipsinBrazil.SCompany LogoCompany LogoMeeting etiquettes in different cultures vIndonesiaBeontimeforanymeetingsandnevermakeanycommentaboutt
10、hemeetingstartinglateoranypersonarrivinglate.Neverstandwithyourbacktoanelderlypersonorahighrankingofficial.Alwaysrisewhenyourhost/Company LogoCompany LogoMeeting etiquettes in different cultures vRussiaBeontimetoallbusinessappointments.DonotexpectanapologyfromalateRussian,anddonotdemonstrateanykindo
11、fattitudeifyourbusinessappointmentsbeginoneortwohourslate.Socialeventsaremorerelaxed.Itisacceptableforforeignerstobe15to30minuteslate.Russiansareknownasgreatsittersduringnegotiations,Company LogoCompany LogoMeeting etiquettes in different cultures vNew ZealandAlwaysbeontimeorearlyforallappointments.
12、Punctualityispartoftheculture.Maintainareserved,formaldemeanor,especiallywhenfirstmeetingsomeone.NormalbusinesshoursareMondayFriday8:30am-5:00pmandSaturday9:00am-12:Company LogoCompany LogoMeeting etiquettes in different cultures vJapanBusinesscardJapanesegiveandreceivebusinesscardwithbothhands.Pres
13、entthecardwiththeJapaneselanguagesideup.Donotwriteonthecard.Donotputthecardinyoupocketorwallet.Uponreceiptofthecard,itisimportanttoexaminethecardcarefullyasashowofrespect.Thecustomarygreetingisthebow.Ifyouaregreetedwithabow,returnwithabowaslowastheoneyoureceived.TCompany LogoCompany LogoMeeting etiq
14、uettes in different cultures vNew ZealandAlwaysbeontimeorearlyforallappointments.Punctualityispartoftheculture.Maintainareserved,formaldemeanor,especiallywhenfirstmeetingsomeone.NormalbusinesshoursareMondayFriday8:30am-5:00pmandSaturday9:00am-12:Company LogoCompany LogoDinner party etiquettevSome de
15、tails prior to commencement of the dinner party :Uponinvitation(informthehostofyourdecision)Beingtimeconscious(arriveontimeorearly)Onarrival(takeoffyourhatandovercoat)Seating(taketheseatassignedbythehost)Gettingreadytoeat(donotbegintoeatordrinkbeforethehostdoes)Communication(communicatewithsomeonene
16、xttoyou)Toasting(raiseyourglasswhenthehostandtheguestofhonorclinktheirglasses)Takingoffyourcoat(donttakeoffyourcoatnomatterhowhotitis)Company LogoCompany LogoDinner party etiquettevAt table (pay attention to table manners)Maintainanaturalsittingpostureandkeepproperdistancebetweenyourbodyandthetable.
17、Trytokeepthetablecleanwhileeating.Placeyournapkinonyourlap;donotusenapkintocleanyourfaceortakefoodfromyourmouth.Whencuttingmeat,holdtheknifeinyourrighthandandtheforkinyourlefthand,avoidmakingnoise.CCompany LogoCompany LogoDinner party etiquettevAt tablePuttheknifeandforkintheplatewhenyoufinishacours
18、e.Donotuseaspoontoeat;itisforsouponly.Besuretosampleallthefoodservedtoyou.Finishthefoodinyourplate.Donottalkwhenyouhavefoodinthemouth.ACompany LogoCompany LogoDinner party etiquettevFood and Drink TaboosMuslims:donotdrinkalcohol,noteatporkproducts,avoidshellfish.Hindus:avoidbeefandpork,strictvegetar
19、iansBuddhists:strictvegetariansKCompany LogoCompany LogoDinner party etiquettevEtiquette in Different CountriesBrazilArgentinaIndonesiaJCompany LogoCompany LogoDinner party etiquettevBrazilMiddaythenormaltimeforthemainmeal.Alightmealiscommonatnight,unlessentertainingformally.InBrazil,restaurantenter
20、tainmentprevailsversusathome.Ifentertainedinthehome,itispolitetosendflowerstothehostessthenextday,withathank-younote.Purpleflowersareextensivelyusedatfunerals,sobecautiouswhengivingsomeonepurpleflowers.VioletsareOKtogive.Tippingistypically10%inBCompany LogoCompany LogoDinner party etiquettevArgentin
21、aBusinessdinnersarepopularandareusuallyheldinrestaurants.Tenderbeefandredwinearevirtualnationalsymbols.Americanbeefandredwinecomparepoorlytotheirs.Longmealsandconversationisthenorm.CrossingtheknifeandforksignalIamfinished.Whendining,keepyourhandsonthetable,Company LogoCompany LogoDinner party etique
22、ttevIndonesiaLeavingfoodonyourplatesignifiesyouareimpolite,soeatallthefoodyouareserved.Onlyuseyourrighthandforeating,whentouchingsomeone,orhandlingmoney/papers.Talkingisimpolitewhileeatingdinner.CCompany LogoCompany LogoDinner party etiquettevJapanThewordfortoastingiskampai,pronouncedkahm-pie.Whento
23、asting,theglassisneverleftunfilled.DrinkingisanimportantpartofJapaneseculture.Itisawaytorelievebusinessstress.Neverpouradrinkyourself;alwaysallowsomeoneelsetodoitforyou.Mostbusinessentertainingisdoneinrestaurantsorbarsafterbusinesshours.Ofteninkaraokeorhostessbars.Businesswomenshouldnotattendhostess
24、bars.“Letthehostorderthemealandpay.BCompany LogoCompany LogoDress EtiquettevFormal Business OccasionvBusiness Casual OccasionvCasual OccasionvDress codes in different Company LogoCompany LogoDress EtiquettevFormal Business OccasionBothMenandWomen-Shouldalwayswearasuit.Women-Shouldavoidwearingseveral
25、piecesofjewelry-Makesureskirtsareatleastkneelength.-Shouldalwayswearhose,Company LogoCompany LogoDress EtiquettevBusiness Casual OccasionMen:-ShouldavoidKhakipantsand“loudprint”shirts.Women:-Shouldconsiderwearingbusinessskirtswithappropriateblouses,suchassilks,polyester,Company LogoCompany LogoDress
26、 EtiquettevCasual OccasionBothMenandWomen-SCompany LogoCompany LogoDress EtiquettevDress Codes in Different CountriesIndonesia印度尼西印度尼西亚亚GreatBritain英国英国France法国法国Egypt埃及埃及Company LogoCompany LogoDress EtiquettevIndonesiaWomen-Shouldwearlong-sleeveblousesandskirtsthatcovertheknee.-Meetinginamoreforma
27、lofficeshouldwearasuitwithhosiery.-Limitedtoclothingcolorsthataremutedordark.Leavebrightlycoloredclothingathome.-MCompany LogoCompany LogoDress EtiquettevGreat BritainDarksuits,usuallyblack,blue,orgray,arequiteacceptable.Mensshirtsshouldnothavepocketsandshouldwearsolidorpatternedties,whileavoidingst
28、ripedties.Menwearlacedshoes,notloafers.Businesswomenarenotaslimitedtocolorsandstylesasmenare,Company LogoCompany LogoDress EtiquettevFranceTheFrenchareveryconscientiousoftheirappearance.Patternedfabricsanddarkcolorsaremostacceptable,butavoidbrightcolors.Womenshouldalsodressconservatively.ACompany Lo
29、goCompany LogoDress EtiquettevEgypt Foreignersareexpectedtoabidebylocalstandardsofmodesty.However,donotadoptnativeclothing.Traditionalclothesonforeignersmaybeoffensive.Menshouldwearlongpantsandashirt,preferablylong-sleeved,buttoneduptothecollarandavoidwearingvisiblejewelry,particularlyaroundtheneck.
30、WCompany LogoCompany LogoEtiquette of signing agreementvWhat is a signing ceremonyvPreparation of signing ceremonyvProcedure of signing ceremonyvBusiness Company LogoCompany LogoEtiquette of signing agreementvWhat is a signing ceremonyABCompany LogoCompany LogoEtiquette of signing agreementvPreparat
31、ion of signing ceremonyDeterminethesigner.Documentationpreparation.TCompany LogoCompany LogoEtiquette of signing agreementvProcedure of signing ceremonyEnterTaketheseatSigntheirowncopySignotherscopyExchangeCCompany LogoCompany LogoEtiquette of signing agreementvBusiness giftsBusinessgiftsisnotexpect
32、s:-Africa-Australia-Europe-England,France,Hungary,Italy-LatinAmericaUruguay-ScandinaviaDenmark-MiddleEastPakistan,SaudiArabia-UnitedSCompany LogoCompany LogoEtiquette of signing agreementvBusiness gifts （tips）Donotofferagiftthatisparticularlyproducedbythecountryyouarenegotiatingwith.Usefulforbusinessperson.CCompany LogoCompany LogoLOGO
