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1、Receiving Clients 接待顾客接待顾客Receiving Clients() 接待顾客接待顾客 ()Revision 欢迎光临长城饭店。欢迎光临长城饭店。Welcome to the Great Wall Restaurant. 你有预约吗？你有预约吗？Do you have a reservation? 请跟我来。这边请。请跟我来。这边请。Please follow me. This way, please. 服务员马上到。服务员马上到。A waiterwaitress will come soon. 乐意效劳。用餐愉快。乐意效劳。用餐愉快。Its my pleasure. P
2、lease enjoy your meal. HomeworkSituation : Some clients had a reservation with the restaurant .How to receive them? Act and practiceReceiving Clients 接待顾客接待顾客 The clients didnt have a reservation with the restaurant .How to receive them? Receiving Clients() 接待顾客接待顾客 ()Key sentences:1. Do you have a
3、table for 2? 你们有你们有2人桌吗？人桌吗？Translation:1.你们有你们有8人桌吗？人桌吗？Do you have a table for 8?2.你们有你们有10人桌吗？人桌吗？Do you have a table for 10?3.你们有你们有3人桌吗？人桌吗？Do you have a table for 3?Key sentences:1. Do you have a table for 2? 你们有你们有2人桌吗？人桌吗？Please wait a moment, Ill check whats available. 请稍等，我看一下有没有位置。请稍等，我看一
4、下有没有位置。 available 有效的有效的 2. Im afraid we dont have a table free at the moment. 恐怕我们这会儿没有空位子。恐怕我们这会儿没有空位子。 Im afraid 恐怕恐怕 3. Would you mind waiting for a moment ? 您能等一会儿吗？您能等一会儿吗？ Would you mind doing sth. ? 你介意做某事吗？你介意做某事吗？ Would you mind doing sth. ? 你介意做某事吗？你介意做某事吗？ 你介意打开门你介意打开门? (open the door)Wo
5、uld you mind opening the door? 你介意把窗户关上吗你介意把窗户关上吗? (close the window) Would you mind closing the window? 你介意帮助我吗？你介意帮助我吗？(help me)Would you mind helping me? 3. Would you mind waiting for a moment ? 您能等一会儿吗？您能等一会儿吗？ Of course not/ Not at all. 当然可以当然可以/没问题。没问题。 Dialogue 2A: Good afternoon, Ladies and
6、gentlemen. Welcome to our restaurant. Do you have a reservation?B: No, we dont. Do you have a table for 2?A: Please wait a moment, Ill check whats available.B: Yes, well wait.A: Oh, Im afraid we dont have a table free at the moment. Would you mind waiting for a moment?B: Of course not.A: Ok. Please
7、follow me. This way ,please. Please have a rest.B: Thank you very much.A: Youre welcome. Act and practiceHints:1. Good afternoonWelcome to Do you have a reservation?2. Do you have a table for ?3. Please wait a moment, Ill check whats available.4.Im afraid we dont have a table free at the moment. Wou
8、ld you mind waiting for a moment?5. Please follow me. This way, please. Please have a rest.Hints:1. Good afternoonWelcome to Do you have a reservation?2. Do you have a table for ?3. Please wait a moment, Ill check whats available.4.Im afraid we dont have a table free at the moment. Would you mind wa
9、iting for a moment?5. Please follow me. This way, please. Please have a rest.Fill in the blanks: A: Good afternoon, Ladies and Gentlemen. _ to our restaurant. Do you have a _?B: No, we dont. Do you have a table for 2?A: Please wait a _, Ill check whats _.B: Yes, well wait.A: Oh, Im afraid we dont ha
10、ve a table at the moment. Would you mind for a _?WelcomereservationmomentavailablefreewaitingmomentB: Of course not.A: Ok. Please follow me. This way, please. Please have a rest. (a few minutes later)A: Excuse me, ladies and gentlemen . We have a table now. Please me. This way, please. This is your
11、table. Sit down, please. A waiter will soon.B: Thank you very much.A: Its my . Please your meal. Good-bye. B: Good-bye. freefollowcomepleasureenjoy Act and practiceTask 2:Situation : Some clients didnt have a reservation with the restaurant .How to receive them? Hints:1. Good afternoonWelcome to Do
12、you have a reservation?2. Do you have a table for ?3. Please wait a moment, Ill check whats available.4.Im afraid we dont have a table free at the moment. Would you mind waiting for a moment?5.We have a free table now. 6.Please follow me. This way, please.7.A waiter/waitress will come soon.8. Its my
13、 pleasure. Please enjoy your meal. Hints:1. Good afternoonWelcome to Do you have a reservation?2. Do you have a table for ?3. Please wait a moment, Ill check whats available.4. Im afraid we dont have a table free at the moment. Would you mind waiting for a moment?5. We have a free table now. 6. Plea
14、se follow me. This way, please.7. A waiter/waitress will come soon.8. Its my pleasure. Please enjoy your meal. Good manners:(礼仪礼仪)1.Dont forget your sweet smile. 不要忘记你甜美的微笑。不要忘记你甜美的微笑。2. “Im sorry、Excuse me、Can I help you? Thank you very much”should keep in mind all the time. 礼貌用语牢记在心礼貌用语牢记在心。3. Pay
15、 attention to your appearance, wearing clean and generous. 着装干净、大方。着装干净、大方。4. keep good standing posture. 保持良好的站姿。保持良好的站姿。How to be a good receptionist?good manners. excellent skills. Practice makes perfect . 熟能生巧熟能生巧。Homework:1.Finish Exercise 4 on page 35.2.Role-play: Read the dialogues on page 34 and make dialogues with your partners about receiving clients.
