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1、Business Etiquette &Social Customs Contents 1. Introduction2. Handshaking and exchanging business cards3. Dressing and dining 4. Social customs5. Gift giving and receiving6. Humor, superstitions and taboos1.1 Making introductions 1.1 Making introductions As for making introduction, there are some ru
2、les to abide by: A man is always introduced to a woman. A young person is always introduced to an older person. A less important person is always introduced to a more important person whether a male or female. Tips Tips we should pay attention to, once we should pay attention to, once were were intr
3、oducedintroducedWhen you meet an American for the first time, you should remember that most Americans do not like using “Mr.”, “Mrs.” or “Miss”. These terms are too formal. People of all ages prefer to use first names instead of titles and last names. While in our China, some people like to be calle
4、d with their titles. When you are being introduced, you had better Stand up Smile Shake hands Repeat names Say farewell 1.2 Making greetings Informal greetings & formal greetings Informal greetings & formal greetings “Hello” is the commonest form of greeting between good friends. Nonverbal greetings
5、 can be seen in communication. It includes shaking hands, kissing and bowing. British people are less demonstrative than any other nationalities and a reserved manner is expected. And at the first meeting, the British believe that the neutral topics of opening conversation are more acceptable than e
6、xchanging personal information. Furthermore, the British will try to avoid religion and politics. 2. Handshaking & exchanging business cards 2. Handshaking & exchanging business cards 2.1 Shaking hands Shaking hands is an expression of mutual trust and respect, and it is a way to send greetings in b
7、usiness situations. Shaking hands politely and properly is very important. The good time to shake hands will be:*When you are introduced to others and when you say goodbye to others.*When the visitors comes into your room or your office.*When you go to meet your client.*When you go to attend the rec
8、eptions or parties and *when you take leave. When you are introduced to someone, either one of you may extend your hand first. Your handshake should be relaxed but firm (never be limp), and you should look at the other person in eyes, smile, and say “I am very pleased to meet you.” or give other cor
9、dial (热诚友好的）greetings. If the person your are meeting seems back off, do not force a handshake. If he does not respond to your offer to shake hands, simply drop your hand back, smile, and say “hello”. For Japanese people, making physical contact always remains an uncomfortable experience, so shake h
10、ands when a Japanese person offers his hand. 2.2 Exchanging business cards2.2 Exchanging business cards We should present or receive a business card with two hands. In the Islamic world the left hand is considered unclean. Even in many non-Islamic areas of Africa and Asia, the right hand has been us
11、ed in preference over left. So while presenting or receiving a business card, use the right hand. 3. Dressing and dining 3. Dressing and dining 3.1 3.1 Dressing rules Dressing rules What you wear, your hairstyle, the polish of your shoes and even the look of your fingernails An expensive watch is us
12、ually noticed and is considered a subtle symbol of success and prosperity in just about every culture doing international business. For men, a well-fitted dark suit, usually blue, gray, or black, is appropriate for almost all formal business situations and most social occasions, including evenings o
13、ut at restaurants or the theater. For women, skirts and dresses are more the norm than pants in almost every part of the world in business. 3.2 Dining rules How, when and where to put your napkinWhen to begin to eatHow to put your armsHow to use the flatware How to eat some special food at tableHow
14、to add seasonings to food 3.3 Dining at someones homeEating with Koreans Wait for the host to start eatingNever stick your chopsticks or spoon straight up and downHold your glass or cup with the right hand and support it with your left handUse both hands to pass a glass to someone3.4 Dining with kni
15、ves and forks 3.4 Dining with knives and forks In Europe, people hold the fork in the left hand and the knife in the right hand throughout the meal, a system that is generally agreed to be more efficient than the American zigzag method. Americans hold both the fork and the knife in their right hands
16、 throughout the meal, so they constantly change their forks to the left hand when they have to cut their meat. Knives,forks and spoons should be provided for shared food, such as butter, jam, sugar and salad. From time to time during each course you should put down your knife. Make sure that you put
17、 your implements on the plate, not on the tablecloth. 4. Social customs Customs are behaviors generally expected in specific situations and are established, socially acceptable ways of behaving in given circumstances. Customs vary not only by country but also by region or location within a country.
18、4.1 Punctuality 4.1 Punctuality Americans tend to place more emphasis on punctuality than people in many places do. You are expected to be ready at the time agreed upon if someone is picking you up at your residence. When invited to someones home, you are expected to arrive within five or ten minute
19、s after the scheduled time, but never before that time. When you plan to meet someone at a restaurant, a theater, or some other places where reservations have been made, it is very important to arrive at the agreed time. Many Americans feel that arriving late for social events or appointments indica
20、tes a lack of respect for the person who is kept waiting. 4.2 Invitation An invitation specifies a time, a date and a place. It is polite to respond to invitations with either “yes” or “no”. Whether to bring a gift and what to bring as a gift how to express you appreciation for hospitality for Ameri
21、cans, write thank-you notes for Chinese, maybe invite the friends if there is any opportunity for Germans, just say “thank you” at the end of a visit4.3 Meeting people at a cocktail in the U.S.4.3 Meeting people at a cocktail in the U.S. A typical American symbol of hospitality is the cocktail party
22、. The goal at a cocktail party is to meet as many people as possible. Nobody expects to get into deep discussion. In fact, it would be rude to monopolize any one person. One makes small talk and “works the room” exchanging business cards and phone numbers so as to get into contact with others later
23、and establish future business relationships. 5. Gift giving and receiving 5. Gift giving and receiving 5.1 Giving gifts5.1 Giving giftsWhen giving business gifts, businesspeople from the United States are aware of legal restrictions based on the Foreign Corrupt Practices Act, which outlaws bribery a
24、nd strictly limits the value of gifts one can give and accept. In many cultures, it is appropriate to bring small gifts when one is invited to enjoy hospitality. in Northern Europe a suitable gift is flowers or chocolates for the hostess. in France, a bottle of wine could be interpreted by the host
25、as an insult, as much as to say that he does not serve good wine. in Germany, roses and chrysanthemums are not considered appropriate. Roses are for lovers, and chrysanthemums are for funerals. Flowers must be in uneven numbers, and flowers are taken out of the paper before being presented. 5.2 Rece
26、iving gifts In the United States, the recipient of a gift is expected to open the gift immediately upon receiving it. The Japanese and the Chinese, do not open gifts while the giver is around.6. Humor, superstitions and taboos Using humor is a way of breaking the ice and establishing a related atmos
27、phere prior to the start of business in international meetings. Superstitions are beliefs that are inconsistent with the known laws of science or what a society considers to be true and rational. Taboos are practices or verbal expressions considered by a society or culture as improper or unacceptabl
28、e. Taboos are often rooted in the beliefs of the people of a specific region or culture and are passed down from generation to generation. 6.1 Humor in business In the United States, presentations are often started with a joke or a cartoon related to the topic to be covered. Most European countries
29、use humor during business.Asian humor finds little merit in jokes about sex, religion, or minorities; however, they will laugh out of politeness when a joke is told. They usually take what is said quite literally and find it hard to understand the U.S. humor.Germans take business seriously and do no
30、t appreciates joking marks during negotiations. 6.2 Superstitions In many cultures, bad luck and even death are associated with certain numbers. 13 & Friday (Americans)4 (Chinese and Japanese)8 lucky day 2008/8/86.3 Taboos In Arabic countries, for example, it is considered taboo to ask about health
31、of a mans wife. In China, messages should not be written in red ink as this has connotations of death. Writing a persons name in red also has negative associations in Korea, parts of Mexico, and especially among some Chinese. The biggest taboo in Chinese culture is “death”. When the Chinese are talk
32、ing about it, they rarely say the word directly, but some other expressions to take the place of it. They often say someone is “sleeping” or “gone”. The American people have the same custom. They also avoid saying the word directly. Instead, they will say “pass away”.In Chinese, the pronunciation of “giving someone a clock” is close to that of “a death wish”, so it is absolutely unsuitable to give someone a clock as a present. In the United States, men take off their hats to show respect. This shows good manners. But in some cultures, people will seldom do so. Thank You!
