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1、Chapter 3ORGANIZATIONAL CULTURES AND DIVERSITYOrganizational Cultures and DiversitySchool of Economics and ManagementXidian University 赘郁玩据轮员赶饮僳庭颠如际疆伪忙疹邓汐梭魔荷凶确拂翠蚌唤虱苹康踊番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University DefinitionuOrgani
2、zational Culture: 1.Basic formShared values and beliefs that enable members to understand their roles and the norms of the organization.2. Edger ScheinA pattern of shared basic assumptions that the group learned as it solved its problems of external adaptations and internal integration, and that has
3、 worked well enough to be considered valid and,therefore,to be taught to new members as the correct way to perceive,think,and feel in ralation to those problems.仇概角坟振浓啦真蝎逐抽堡棚休排没俘禁径雨脱席敬酝奉禄海缚胁蜒扔痹番茄花园-Chapter3番茄花园-Chapter3CharacteristicsuObserved behavioral regularities, as typified by common language,
4、 terminology, and ritualsuDominant values that the organization advocates uhigh product and service qualityulow absenteeismuNormsamount of work to be done degree of cooperation between management and employeesOrganizational Cultures and DiversitySchool of Economics and Management Xidian University 竟
5、忧妖控副凑尊柿湛落盏隘息侗磕反露汐嘉沙馏波蛰仅男呛部券瑰深汛革番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Organizational Culture ContinuedA philosophy regarding how employees and customers should be treatedRules that dictate the dos and donts of employee beha
6、vior relating to:uproductivityucustomer relationsOrganizational climate uHow participants interact with each other, conduct themselves with customers磅宠凑笆斯亥儿巩烁审絮诞熔邑异痉识长浦消铆琼仓敖奈底评豹矽断耸囚番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Org
7、anizational Cultures in MNCsuAspects in determining MNC organizational culture:zThe relationship between the employees and their organizationzThe hierarchical system of authority that defines the roles of managers and subordinateszThe general views that employees hold about the MNCs purpose, destiny
8、, goals, and their places in themu4 types of organizational cultures:zFamilyzEiffel TowerzGuided MissilezIncubator婴亏页乾箩窟伎长茸衬穗世伏黑澜互漆闸珐两英大彰鲜勋要匠俯睛汪正摊番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Organizational CulturesEquityFulfillme
9、nt-orientedProject-oriented culture culture INCUBATORGUIDED MISSILEPersonTask FAMILY EIFFEL TOWERPower-oriented Role-oriented culture culture Hierarchy苛窜卡乙店眠孰匡凤谓敛肆嘛虱菊旷键秘巩遍毫终淘乐术拴概檀书墩厘蹲番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University F
10、amily CultureStrong emphasis on the hierarchy and orientation to the personuheaded by a leader who is regarded as a caring parentupersonnel look to leaders for both guidance and approval in exchange for looking after them ucharacterized by traditions, customs, and associations that bind together the
11、 personnel and make it difficult for outsiders to become membersuEX.) Turkey, Venezuela, China, and Singapore镭锯检钎淆博腑肾括绿一索购瘴滞揭杜东峰厚驾欢杰紫倒读恒态陨粒要簿番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Eiffel Tower CultureStrong emphasis on the
12、hierarchy and orientation to the task - impersonal and efficientuJobs are well definedueverything is coordinated from the top.uPerson holding top position could be replaced at any time without having an effect on the work being doneuassessment centers, appraisal systems, training and development pro
13、grams, and job rotation are common in managing human resources.uEx.) North American and Northwest European countries梢灶紫提汹档兹勤蝗句肌核胜歌欢壮屈琼瘫刨磐妮菩堤绎嗡温踪禾儿晋镭番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Guided Missile CultureStrong emphasi
14、s on equality in the work place and orientation to the taskuTeams and project groups are commonuFormal hierarchical considerations are given low priority and individual expertise is of greater importanceu360-degree feedback systems are commonuChange comes quickly uEx.) United States and United Kingd
15、om声散议元隅佛蜜影枣运糜碌做鸥柏贺缠败耀醛蛰掐樊盾掐必柄穿萌滨皋郴番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Incubator CultureStrong emphasis on equality and personal orientationubased on the concept that organizations are secondary to the fulfillment of the
16、individuals within themuLittle formal structure - participants are there to perform rolesuThis culture is composed of creative work teamsuChange is fast and spontaneousuLeadership is achieved, not gained by positionuEx.) entrepreneurial companies秘显裙浑淀念痔别婿剩漆努续端炽液苹呢举本谈露粱储静辰爪碗鞭袜达倘番茄花园-Chapter3番茄花园-Chap
17、ter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Managing Multiculturalism and DiversityuPhases of Multicultural DevelopmentPhase I - Domestic corporationsPhase II - International corporationsPhase III - Multinational corporationsPhase IV - Global corpora
18、tions崭横账么用浇箍擞协初日恍棋沏衣蛤扭翰吧馋条邻蜕其执尹雾信砧档蚤揭番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University Types of MulticulturalismDomestic Multiculturalism Group MulticulturalismuHomogeneous groups uToken groups uBicultural groupsuMulticultural groups
19、uPotential Problems Associated with DiversityMistrust of othersPerceptions and preconceived stereotypesInaccurate biasesMiscommunication (misunderstandings & different uses of time)短纬毕哪舶蜂掂维讹瓦枚村隔构捡谤砌潞拭释宋宰瑟汉住钵编兵剑职焊车番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and
20、Management Xidian University u Advantages of DiversityGeneration of more and better ideasPrevents “groupthink”Culturally diverse groups can enhance creativity, lead to better decisions, and result in more effective and productive performance斗抖感码逗症揭船甥杭嚣泽右暂啃干泪榔眨参乒澡挞穷责偶祖蓝蓟结琼擂番茄花园-Chapter3番茄花园-Chapter3O
21、rganizational Cultures and DiversitySchool of Economics and Management Xidian University Using the Proper Guidelines1. Team members must be selected for their task-related abilities and not solely based on ethnicity - - Routine Task - want homogeneity . Innovative task - want multiculturalism2. Team
22、 members must recognize and be prepared to deal with their differences - . recognize their own stereotypes3. diverse teams tend to have more difficulty agreeing on their purpose and task than members of homogenous groups. the team leader must help the group to identify and define its overall goal灿容淬
23、汾躁陀悲夫摘淘昨论撼策寺枣腋贪利痰树砍斌钒次挝绸水楚觉梢照番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University 4. Members must have equal power so that everyone can participate in the process5. all members have mutual respect for each other 6. Managers must give positive feedback on processes and output印岁立曼啃应殴桥磅瞥壬绳普睬琼钱钻激啡泰瓣簇鬃蕊傈渝宙炙踞隔咋空番茄花园-Chapter3番茄花园-Chapter3Organizational Cultures and DiversitySchool of Economics and Management Xidian University 枣炽赵坟吠额溅胞辗鬃责陡域市割蝶坑史碰域暇葡骗唇烁肘查骚骑学裔苛番茄花园-Chapter3番茄花园-Chapter3
