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1、PPTPPT人物剪影模板人物剪影模板London Borough of Suttonouter London authoritygenerally affluent, pockets of deprivation4 star authority, improving well (CPA assessment)cultural services 3 starpopulation 182,70011% BME populationno strongly or clearly defined groupSutton librariespart of Cultural Servicesflagship
2、 servicereputation for innovation & excellencebest value review 3 stars9 libraries including the Central Library and the Phoenix CentreThe Phoenix Centreaward winning multi use centredefined geographical arealeisure, library, youth, community servicesopen planself serviceunstaffed / single staffedco
3、mmunity contactsThePhoenix CentreHeritage Service3 historic housesWhitehall Honeywood Little Holland Housemuseum servicearchives (part of library service)traditional serviceWhitehall & HoneywoodWhat is communityengagement?“The process whereby public bodies reach out to the community to create empowe
4、rment opportunities.”(Action plan for Community Engagement Building on Success DCLG and LGA, 2007)Challengesmost people dont engage with strategies or policies.perceptionshistory of dealing with the service or counciljargon and technical languageformal meetings and documentationChallengeswe need to:
5、recognise this effectwork around it using different waystrain & encourage stafflisten / encourageavoid jargonuse social occasionsCommunity engagementhas a coststaff time, both initially and in follow-up workbudget, there is no point in raising expectations without following throughChallengeswe need
6、to:give weight & conviction to community engagement work at all levels political, senior / middle management and on the shop floorprioritise those who control budgets or staffingallow staff time to work with the community, to build trust and linkscelebrate good practice and give recognitionbuild int
7、o business plans and LAAsChallengesstaff dont have the skills or confidence to do community engagement work.massive challengepart of the culturecan be at every levelshape our workforce in different waysgive opportunities & support to those who can dovalue people / social skillsinclude in recruitment
8、, appraisals etctraining & opportunities to take risksChallengesthe community has unrealistic views or a range of opposing viewshistory of mistrustapathy / lack of interestgroups with unrepresentative or vested interest viewsits not possible to please one group without upsetting anotherChallengeswe
9、need to:be honest dont misleadseek wider viewslook for compromisebuild trust and deliver our promisesif not be honest about whyCommunity engagementin SuttonLocal committees:Partners SCOLA, The Centre for Voluntary ServicesSafer neighbourhood committeesSpecific to libraries & Heritage:Friends groupsP
10、hoenix consultative groupMiddleton Circle steering groupExamples:Neighbourhood history project,Middleton Circle Lottery projectLocal Access PointsRewardsmaking a difference both to individuals and the communitysteering the service real improvementpolitical involvement and supportfunding bidsprotecting the servicenew ideas / inspirationConclusionthere isnt a right waythe only way to learn how, is to go ahead and do itwere not all good at it those of us who arent should do everything we can to support those who are结束结束
