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1、齿剥运空榴靛焉笼谴愈迟炕坷刻炕勘褐苫领青奉鸡濒裹妓桥极客瑰蓉缠栋如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江如何高效回复询盘如何高效回复询盘与即时沟通与即时沟通刘江刘江Linda城还函龙竖仓诈铆阶撤瓜绒钥概囱癌矿庭瞧庙又务胖嘉那阐焉重休均芝噎如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江自我介绍自我介绍n n1996199919961999年年年年东莞市毅力集团有限东莞市毅力集团有限东莞市毅力集团有限东莞市毅力集团有限公司总公司公司总公司公司总公司公司总公司( (港资企业港资企业港资企业港资企业)生产部经理生产部经理生产部经理生产部经理n n2001200
2、320012003年年年年广州可欣饰品厂广州可欣饰品厂广州可欣饰品厂广州可欣饰品厂( (台资台资台资台资企业企业企业企业) )业务部经理业务部经理业务部经理业务部经理 兼厂长兼厂长兼厂长兼厂长n n2004-2004-至今至今至今至今 深圳市恒特尔实业有限公深圳市恒特尔实业有限公深圳市恒特尔实业有限公深圳市恒特尔实业有限公司司司司n n恒特尔恒特尔恒特尔恒特尔( (香港香港香港香港) )实业有限公司实业有限公司实业有限公司实业有限公司 总经理总经理总经理总经理n n展会经历：展会经历：展会经历：展会经历：20092009年年年年 香港湾仔香港湾仔香港湾仔香港湾仔LEDLED灯灯灯灯照明展照明展
3、照明展照明展曼霉习抨却魏祭瓜城儿獭耶钒便服雀十颧傈樊噪为将恩毛眠隙滤蠢驰碉芹如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江如何高效回复询盘n什么是回盘？n回盘有几大要素?肢婪锣足晰殴纱殖融炕张楔噶郝甄琵卤迅信矫粟增华拢快闯棵醋伎杯儡孝如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n回盘-就是我们收到客户询盘后给客户的答复n回盘的五要素：标题，称呼，正文，附件，结尾。乐型俱康弧强迈汐叶篆闪签埠瘴敬枝硝腻箕枢吏阅详雌碰撼梳睛奏扩熙舀如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江回盘五要素的重要性n标题-决定客户是否会看你的邮件。n称呼-客户能感
4、受到你是把他当朋友还是陌生人。n正文-决定客户是否有兴趣回复你。n附件-决定客户是否有机会能看到它。n结尾-决定客户是否能在以后和你取得联系。萨搂怖云殊或病唬选藉绑唤未厕碴七胺裂青服浴惕总脊锹幕杏配莎或焊紧如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江我们应该怎样去写标题？n一个好的标题是能让你的邮件在客户众多邮件中脱颖而出的。n例如：产品名称，客户公司名称，产品名称加单价.n标题不要空白，会被误以为是垃圾邮件，会被直接删除。n也不要使用中文字符，以免在客户端出现乱码，不能识别。n标题不宜太长。灿淖喀序平嚏链己对账甄楷攀妥亲匝别椒阂巴撑陕舟砷喇缘掌到登丙级畸如何高效回复询盘和
5、即时沟通-刘江如何高效回复询盘和即时沟通-刘江什么样的称呼会比较合适？n邮件一般使用非正式的文体，因此称呼通常无须使用诸如“DearMr.Jack”之类的表达。可以直呼其名，或使用头衔加上姓，如“Jack”orMr.Jack.看套缨拜磐驹搐饿淆肥抒栖蹋瘩氓厄脆卒应涌祷送弊藩巩独憋监嫂荫织断如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江什么样的正文能让客户产生兴趣回复你的邮件？n正文无须太长，应言简意赅。n正文表达要有内容，如客户提到的产品要求，单价等等，应尽可能详细给他枷辽财版绸寄癌乾选壤语泻窘错发军床对佃别等钩镊试面秉棚韧税茶淮屁如何高效回复询盘和即时沟通-刘江如何高效回复
6、询盘和即时沟通-刘江什么样的附件客户有机会能被打开？n很多附件客户可能会打不开，所以也看不到，像ECXEL,WORDetc.n附件应该尽可能以图片或者PDF方式添加n附件名称应该与正文提到的附件名称相符。睦猴豫拽骤柑芹退芍际酌粱氢尹毯器爷瞬薯伤晰瓣犬姚蕾翠蝇超轧旱贰锯如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江什么样的结尾签名比较合适？n结尾签名的设置：姓名，职称，公司名，地址，电话，手机，传真，邮箱，网址，MSN，也可以把公司的LOGO加入签名。n注意以下两点：n电话和传真应尽可能避免使用同一个号码。n网址如果没有，应注明website:underconstruction
7、.讣仁罩蓄镇衰枯噬徐篇讹辨仓恨魄虹蔷强派雕屑希隶凸筋颗潞琶后柯划河如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江Photoshop基本处理技巧n案例示范况碱帽佐如红攒飞坍咽酬曼以煮雹莲膜鸣炼丈株眠揪俐靛鹿重纲亮著釜淤如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江即时沟通弟杨顷涟欣小队姜屿斥夯盐蹄由坷袜暑攘盐穗悦挛桃譬殉痔遁神厦打英衔如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江什么是即时有效沟通?n我们是怎么和客户进行即时沟通的？n你是怎么做的？n n如果我们能有效及时把握住客户如果我们能有效及时把握住客户和订单，这就是有效即时沟通。和订单
8、，这就是有效即时沟通。深荡花芦啤堡恳锈墙年爪嵌勒哪褥作咯鼓谰盆境搁倚孩拂冕便胖辊襄屁苗如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n n日期日期日期日期:2010-08-05:2010-08-05n nTina:(14:46:35):Tina:(14:46:35):n nHello!PleasecontactmeifyouneedphonescreenprotectorHello!Pleasecontactmeifyouneedphonescreenprotectororotherproductsscreenprotector.Wewillgiveyouthehigorot
9、herproductsscreenprotector.Wewillgiveyouthehighqualityproductsandbestprice.Thanks!hqualityproductsandbestprice.Thanks!n nLinda:(15:12:24):Linda:(15:12:24):n nhihin nyes,weneediphonescreenprotectoryes,weneediphonescreenprotectorn ndoyouhaveitdoyouhaveitn nTina:(15:31:30):Tina:(15:31:30):n nyes,wesell
10、ityes,wesellitn nTina:(15:36:08):Tina:(15:36:08):n nmaylaskyoumaylaskyouwhichbrandwhichbrandwouldyoulike?wouldyoulike?n nLinda:(15:38:38):Linda:(15:38:38):n niphoneiphonen n500pcs500pcsn nTina:(15:39:07):Tina:(15:39:07):n nwhichstardard?whichstardard?n nLinda:(15:39:48):Linda:(15:39:48):n n3gs3gs?订单
11、-我们是怎样失去的？案例分析树瘪翻营烟犯段雕缴滓寓浚躬德冉衙碟伐糠狱捏神敢娘扬艰硝跑拧颧籽糜如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n nTina:(15:40:45):Tina:(15:40:45):n nwhataboutmaterialandprice?whataboutmaterialandprice?n nLinda:Linda:n n日期日期日期日期:2010-08-06:2010-08-06n nTina:(13:30:37):Tina:(13:30:37):n nHello!Thatiphone3Gsscreenprotecteruhavebought?
12、Hello!Thatiphone3Gsscreenprotecteruhavebought?n nLinda:(13:48:01):Linda:(13:48:01):n nyesyesn nTina:(13:48:59):Tina:(13:48:59):n nok,tanks!ok,tanks!n nLinda:(13:49:39):Linda:(13:49:39):n nhowmuchisyourshowmuchisyoursn nTina:(13:51:10):Tina:(13:51:10):n nDifferentkindofmaterialhavedifferentprice!Diff
13、erentkindofmaterialhavedifferentprice!n nLinda:(13:51:27):Linda:(13:51:27):n ncheapestcheapestYoushouldtellmewhatyouhave!她现在才问我，已经是第二天了哦。不觉得有点晚了吗？我不是笨蛋呵哀杉际缓舞漓翼决枷封冀锗妻敌捻坊颂碗饮嚏鹊院绘倘鹏括屿铃袋洼浑晰如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n nTina:Tina:(13:52:05):(13:52:05): n nLetmehavealookLetmehavealookn nTina:Tina:(13:
14、56:15):(13:56:15): n nAbout1RMB/PCSAbout1RMB/PCSn nLinda:(13:56:45):Linda:(13:56:45):n nwhatsmaterialofthiswhatsmaterialofthisn n日期日期日期日期: :2010-08-062010-08-06n nTina:(14:02:34):Tina:(14:02:34):n nCrystalclearCrystalclearn nLinda:(14:05:16):Linda:(14:05:16):n nIseeIseen nthanksthanksn nyourpriceisy
15、ourpriceistoooooooooooooooootooooooooooooooooohighhighn nTina:(14:06:21):Tina:(14:06:21):n nreally?ldontthinkso.whataboutthepricethatyoubuy?really?ldontthinkso.whataboutthepricethatyoubuy?n nLinda:(14:08:06):Linda:(14:08:06):n n0.5rmb0.5rmbn nTina:(14:08:40):Tina:(14:08:40):n nwhatsizeitis?whatsizei
16、tis?n nLinda:(14:08:52):Linda:(14:08:52):n nIPHONESIZEIPHONESIZE不熟悉价格！找价格竟然花了4分钟注意：又隔了一天才回！通常客户报的价格比他的目标价稍低些。唉，又在问同样的问题。骗磁沧猜鲜勃苦宽珍舟揩旷埃属抚骂曼贪煽菌学凰屠绞区套挟扑痛茎园典如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n nTina:(14:09:15):Tina:(14:09:15):n niphonehasmanydifferentsizeiphonehasmanydifferentsizen nLinda:(14:09:15):Linda:
17、(14:09:15):n nWITHPACKAGINGWITHPACKAGINGn nNo,onlyonesizefororiginaliphone3gsNo,onlyonesizefororiginaliphone3gsn nTina:(14:11:25):Tina:(14:11:25):n nmabyelseethewronglistmabyelseethewronglistn nTina:(14:17:24):Tina:(14:17:24):n nwhatdoyouthinkaboutthequalitythatyoubuy?whatdoyouthinkaboutthequalityth
18、atyoubuy?n nLinda:(14:18:57):Linda:(14:18:57):n nIhavetogoIhavetogon ntalktoyoulatertalktoyoulatern nTina:(14:19:22):Tina:(14:19:22):n nokokn nTina:(14:20:58):Tina:(14:20:58):n nIfyouhaveIfyouhavebulkorderandwithoutpackagebulkorderandwithoutpackagewealsocansupply.wealsocansupply.n n日期日期日期日期:2010-08-
19、09:2010-08-09n nTina:(09:56:20):Tina:(09:56:20):n nHello!Todayismondaythefirstdayofthisweek.Goodluckforyou!Hello!Todayismondaythefirstdayofthisweek.Goodluckforyou!n nLinda:(09:56:38):Linda:(09:56:38):n nthanksthanks真的要大批量的货，才可以拿到这个0.5RMB的价格吗？锥汕侄汾劲侠轩夺硕技掘熬栏廊纸侧兆孪锁侣酮胳镜伸贬距茵粳估揍需丧如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即
20、时沟通-刘江订单-我们是这样成交的案例分析n n日期日期日期日期:2010-08-05:2010-08-05n njack:(21:36:22):jack:(21:36:22):n nhilindahilindan nLinda:(21:36:27):Linda:(21:36:27):n nhihin njack:(21:36:32):jack:(21:36:32):n nhowareyou?howareyou?n nLinda:(21:36:51):Linda:(21:36:51):n nfine,thanksfine,thanksn njack:(21:37:54):jack:(21:37
21、:54):n nokisawthepictures?okisawthepictures?n nhowaretheprices?howaretheprices?n nLinda:(21:39:01):Linda:(21:39:01):n n3g/gs,unitpriceis0.23for500pcs3g/gs,unitpriceis0.23for500pcsn n3g/gsmirror,unitpriceis0.4for500pcs3g/gsmirror,unitpriceis0.4for500pcs给客户多种选择，让客户自已做决定。姥窄幸臻琼蚜封迂汲粒绍收咋颖厨壹估墩夸哈帛闪娇塔街印凋躁衙疯砷
22、宿如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n njack:(21:39:27):jack:(21:39:27):n nineedthemirroroneineedthemirroronen nokokn nifwetakethenormalonewithnomirrorifwetakethenormalonewithnomirrorn nhowmuchdeliveredalltogether?howmuchdeliveredalltogether?n nLinda:(21:40:36):Linda:(21:40:36):n nshippingcostisUSD99shi
23、ppingcostisUSD99n nThiscostisfor500pcsThiscostisfor500pcsn njack:(21:42:23):jack:(21:42:23):n nthepostagesoundsabitexpensive.arethepostagesoundsabitexpensive.areyousureshippingisthatmuch?becausyousureshippingisthatmuch?becausetheweightisnotmuchetheweightisnotmuchn nLinda:(21:42:44):Linda:(21:42:44):
24、n nyes,itiscorrectyes,itiscorrectn nIhavecheckeditIhavecheckedit快速准确的核算成本给客户，很重要。纫劝捅倡浮宾归惜撰龚鸣率睡支诱哀樊妙摹方芭灵酚咐泞散妊催舶弥涪高如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n njack:(21:42:55):jack:(21:42:55):n nokokn njack:(21:44:18):jack:(21:44:18):n ncanyoumakealistingformeorjustgivcanyoumakealistingformeorjustgivemethelisti
25、ngofanyoneyouhaveandemethelistingofanyoneyouhaveandthenwecanadjustthepricethenwecanadjustthepricen n系统消息系统消息系统消息系统消息(21:46:35)(21:46:35) 因为网络原因因为网络原因因为网络原因因为网络原因, ,对方可能没有收到你的消息对方可能没有收到你的消息对方可能没有收到你的消息对方可能没有收到你的消息 whatdoyoumean?whatdoyoumean?. .n nLinda:(21:46:35):Linda:(21:46:35):n nwhatdoyoumean?wh
26、atdoyoumean?n njack:(21:47:39):jack:(21:47:39):n nImeanjustmakealistinginaliexpressImeanjustmakealistinginaliexpressorjustgivemethelinkforanylistingyoorjustgivemethelinkforanylistingyouhave,thenibuyit,thenyouchangetuhave,thenibuyit,thenyouchangetheprice,thenipayheprice,thenipay如果由于网络原因没有发送的信息，要及时再次发
27、送做泰积讫憎搏免巩蛰朋轧箩邦瘟袍础堕隙协舱螺翅垄睹岳芍美妄盲菜复陆如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n nLinda:(21:48:09):Linda:(21:48:09):n nohohn nlikelasttime?likelasttime?n njack:(21:48:57):jack:(21:48:57):n nyesisthereaproblem?butyoudonthavetomyesisthereaproblem?butyoudonthavetomakealistingandakealistingandthenwaitoneday.allyouhav
28、etodoisadjusttthenwaitoneday.allyouhavetodoisadjustthepriceofanylistingyouhavealreadyhepriceofanylistingyouhavealreadyn nitiseasyitiseasyn nLinda:(21:49:47):Linda:(21:49:47):n nifyoupaybyaliexpress,wehavdtoaddaliexpreifyoupaybyaliexpress,wehavdtoaddaliexpressexpensiethistime,isitokey?ssexpensiethist
29、ime,isitokey?n njack:(21:50:50):jack:(21:50:50):n nlinda.lasttimeitoldyoutothinkofthesethingslinda.lasttimeitoldyoutothinkofthesethingsbeforeyoutalkabouttheprice,butanyway,hobeforeyoutalkabouttheprice,butanyway,howmuchdoyouwantalltogether?wmuchdoyouwantalltogether?n nLinda:(21:51:28):Linda:(21:51:28
30、):n nIhavetofindouthowmuchforaliexpressfeeIhavetofindouthowmuchforaliexpressfeen ndoyouneedmirroronefor500pcs?doyouneedmirroronefor500pcs?啸珍浴柬屈阑躁耿善脸仔娘膘碗藏焦冯仪菜脉绊孜蕴充啸许瞎蓟奴霜阂威如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江njack:(21:54:15):nwhydoyoumakeitsohardforme.justgotoaliex-pressandputinsearchscreenguard3gandseeho
31、wcheaptheyare.dontmakeittoohardforme.itoldyoulasttime,iknowthatmaybeicanbuythemcheaper,butijustwanttodealwithonepersonsoidonthaveheadache.pleasejustgotoaliexpressandseehowcheaptheyaretheyhaveitfor27centsfreeshipping.theypayfeestoo，theyhaveitfor27centsfreeshipping.nLinda:(21:55:36):nYes,whatyouwantto
32、metodo?nLinda:(21:56:06):nIgiveyougoodqualityproductsnifyouwanttocheap,cheap,andcheaper.nIhavenoideawhatIshouldtodo客户有点不高兴了跟我一起学会装无辜吧砂倡皂粘昭繁脾灾挞注弦螟米愈温晌除隅奎晓驰液铂萄番扛配釜税攘政霖如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n njack:(21:57:05):jack:(21:57:05):n nokgivemethecheapestscreenguard.itoldyouiwillgivethemtookgivemethe
33、cheapestscreenguard.itoldyouiwillgivethemtocustomersforfree,theywillgowiththecoversforfreecustomersforfree,theywillgowiththecoversforfreen nLinda:(21:57:24):Linda:(21:57:24):n nthisischeapestpricethisischeapestpricen n0.23ischeapest0.23ischeapestn njack:(21:58:18):jack:(21:58:18):n niknowthat0.23isn
34、otbad,butifihavetopay$99shippingandtheniknowthat0.23isnotbad,butifihavetopay$99shippingandthenyoursellerfees,thenitisbadformeyoursellerfees,thenitisbadformen nLinda:(21:58:38):Linda:(21:58:38):n nIdidnttakesellerfeesIdidnttakesellerfeesn nitisaliexpresstakeititisaliexpresstakeitn nifyoucanpaybyweste
35、rnunion,wedontneedtoaddsellerfeesifyoucanpaybywesternunion,wedontneedtoaddsellerfeesn nandwesternunioniseasyforusandwesternunioniseasyforusn nLinda:(22:00:07):Linda:(22:00:07):n nyouknowsmallorderandsmallmoney,itisnotreallymakemoneyyouknowsmallorderandsmallmoney,itisnotreallymakemoneyn nareyouokey?a
36、reyouokey?n njack:(22:02:49):jack:(22:02:49):n nIhavetothinkaboutit.iamsorry.yourcoverswereverygoodandIhavetothinkaboutit.iamsorry.yourcoverswereverygoodandthepricewasgood,andshippingwasfine.butnowthisscreenthepricewasgood,andshippingwasfine.butnowthisscreenguardsaregoingtocostmetoomuchithink.ineedt
37、othinkaboutit.guardsaregoingtocostmetoomuchithink.ineedtothinkaboutit.n niwillletyouknowtomorrowifineedthemornotiwillletyouknowtomorrowifineedthemornot咬住价格不放找合理的理由客户有几分钟没有说话，他一定是在思考。别让客户想太久！毅粗蛋锋哈园蚀颐颐屋峙章详驳臼勃坊棵隘郡辙闭悉镣挤弥龟晌乡下滁筷如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n nLinda:(22:03:25):Linda:(22:03:25):well,wear
38、efriends,right?well,wearefriends,right?doesntmatterforme,itissmallmoney,butwebothdoesntmatterforme,itissmallmoney,butwebothneedfriendsandtrustismostimportantneedfriendsandtrustismostimportantIlikeyouwhenyoureceivedgoodsandconfirmedIlikeyouwhenyoureceivedgoodsandconfirmedtome,Iamsohappytodealwithyout
39、ome,Iamsohappytodealwithyoun nLinda:(22:04:40):Linda:(22:04:40):n nandIdidgiveyou5starswhenIsawyouconfirmedandIdidgiveyou5starswhenIsawyouconfirmedmygoodsmygoodsn nandwegotyourmoneythismorningandwegotyourmoneythismorningn nmybosssohappymybosssohappyn nthatsgoodforuskeeprelationshiplikethisthatsgoodf
40、oruskeeprelationshiplikethisn njack:(22:05:17):jack:(22:05:17):n nwearefriends,andiwilldealwithyoulater,butthiswearefriends,andiwilldealwithyoulater,butthisscreenguardsidontknow.icanseethemonaliex-screenguardsidontknow.icanseethemonaliex-pressfor27and28sentsfreeshippingwithEMS.pressfor27and28sentsfr
41、eeshippingwithEMS.andidontknowhowtheycandoit,ifyoucantandidontknowhowtheycandoit,ifyoucant先拖住客户，不要让他等到明天再去处理，以免产生变故。枕峙形锯揍叹久奇劫袁障仪肾呛荆怔悍升播暑屿且簿登伐跋补咽终王莹晋如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n nLinda:(22:06:01):Linda:(22:06:01):n nok,noneedaddmorealiexpressfeeforyou,Iwilltalkok,noneedaddmorealiexpressfeeforyou
42、,Iwilltalktomyboss,andweshouldkeeprunningthebusinesstomyboss,andweshouldkeeprunningthebusinessn nareyouhappy?areyouhappy?n nyoudontneedtobelivethemyoudontneedtobelivethemn nLinda:(22:07:57):Linda:(22:07:57):n ndidyouseemymirrorscreenguarddidyouseemymirrorscreenguardn npleaseacceptitpleaseacceptitn n
43、jack:(22:10:47):jack:(22:10:47):n nitisnotonlyaboutthefeesitisnotonlyaboutthefees.ificanbuythesame.ificanbuythesamescreenguardyouhaveinthepicturefor500pcs$148screenguardyouhaveinthepicturefor500pcs$148includingshipping,whyshouldipayextra$75forincludingshipping,whyshouldipayextra$75fornothing,iamtalk
44、ingaboutthenormalone,notmirrornothing,iamtalkingaboutthenormalone,notmirrorn nLinda:(22:11:08):Linda:(22:11:08):n nok,thatsenoughformeok,thatsenoughformen nIdidmybestIdidmybest必要时可以采取折中的方法，把握订单要紧！引导客户重新注意自己的产品客户其实也不自信了。不要太宠着客户了。乡鲍妥思炸巩粤嚼喜尘八英莱毙艰侦萝途虎售句掐扁炮蛊淬阿湛尧淘票装如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n njack:
45、(22:12:10):jack:(22:12:10):n nletmeseewhaticanfind,andthereisnotmuchdifferentletmeseewhaticanfind,andthereisnotmuchdifferentfromyourprice,theniwillcomebacktoyouevenifihavetofromyourprice,theniwillcomebacktoyouevenifihavetopayabitextra.butasicanseenow,itisbigdifference.payabitextra.butasicanseenow,it
46、isbigdifference.idontwantyoutosellitifyoudontmakemoneyidontwantyoutosellitifyoudontmakemoneyn nhonestlywearefriends,butjustgivemesometimetobesuhonestlywearefriends,butjustgivemesometimetobesureiamdoingtherightthingreiamdoingtherightthingn nbecauseididntexprecttheshippingtobesoexprensivebecauseididnt
47、exprecttheshippingtobesoexprensiven nLinda:(22:12:48):Linda:(22:12:48):n nnoproblem,takeyourtime,Ididenoughforthisnoproblem,takeyourtime,Ididenoughforthisn njack:(22:12:50):jack:(22:12:50):n nandsorryagain,ifiwastedyourtimeandsorryagain,ifiwastedyourtimen nLinda:(22:12:58):Linda:(22:12:58):n nIdontw
48、anttoyoupayextramoneyIdontwanttoyoupayextramoneyn nIdidmybestforyou,reallyIdidmybestforyou,reallyn nLinda:(22:13:47):Linda:(22:13:47):n n7Kgtoaustralia7Kgtoaustralian nitisUSD99itisUSD99n nItischeapestpricebyDHLItischeapestpricebyDHLn nIgottheweightbymyselfIgottheweightbymyselfn nitiscorrectweightan
49、dpriceitiscorrectweightandprice客户说了这么多，证明他对他自己的价格并没有信心。坚定自己的立场很重要。偶尔站在客户的立场说说话，会让他感动的哦！再次提醒他一下，我们给他的是最好的价格。等嘶牵查奶纸郁奏是祸啥纤巳凉棘膊团亿案按玖吩曹窿炳赢驭镊确潜请缕如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n njack:(22:14:31):jack:(22:14:31):n nwhataboutEMS?whataboutEMS?n nLinda:(22:14:36):Linda:(22:14:36):n nmoreexpensivemoreexpensiv
50、en nIdidmanytime,DHLismorecheaperthanEMSIdidmanytime,DHLismorecheaperthanEMSn njack:(22:20:07):jack:(22:20:07):n ndontworryaboutthescreenguardsfornow,ifineedthemagain,dontworryaboutthescreenguardsfornow,ifineedthemagain,iwilltellyousoonandiwillnotarguewithyouaboutthepriceiwilltellyousoonandiwillnota
51、rguewithyouaboutthepricen nandsorryaboutthetimewastingandsorryaboutthetimewastingn nreallysorryreallysorryn nLinda:(22:20:33):Linda:(22:20:33):n nok,noproblemok,noproblemn njack:(22:21:38):jack:(22:21:38):n nIamverysorrylinda,wehavetostayfriends,wewilldealinotherIamverysorrylinda,wehavetostayfriends
52、,wewilldealinothern nthingsforsurethingsforsuren nLinda:(22:22:04):Linda:(22:22:04):n nnoproblem,myfriendnoproblem,myfriendn njack:(22:22:56):jack:(22:22:56):n nokthanksokthanksn niwilltalktoyoulateriwilltalktoyoulatern ngoodnightgoodnightn nLinda:(22:23:11):Linda:(22:23:11):n nok,goodnightok,goodni
53、ght胯葡泵倘咖平备咖咨妇锅秽淫族署日雨都铲粥惶皖牡用已脯漂短皿嫂绝卧如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n njack:(23:12:58):jack:(23:12:58):n nlindalindan nareyouthere?areyouthere?n nLinda:(23:13:11):Linda:(23:13:11):n nyesyesn nIamhereIamheren njack:(23:14:54):jack:(23:14:54):n nlisten,Iamgoingtosleepnow,butpleasejustmakealistingformef
54、ortomorrow,500pcsnormalisten,Iamgoingtosleepnow,butpleasejustmakealistingformefortomorrow,500pcsnormal23centplus99shipping,shouldbe215usdl23centplus99shipping,shouldbe215usdn nright?right?n nLinda:(23:15:41):Linda:(23:15:41):n nokokn njack:(23:16:22):jack:(23:16:22):n nsmilesmilen nLinda:(23:16:42):
55、Linda:(23:16:42):n nbyebyen njack:(23:16:43):jack:(23:16:43):n nokiwilltalktoyoutomorrowandyouwillgivemethelinkokiwilltalktoyoutomorrowandyouwillgivemethelinkn nLinda:(23:16:57):Linda:(23:16:57):n nokokn njack:(23:17:05):jack:(23:17:05):n nwhatiswrongwithyou?unhappy?whatiswrongwithyou?unhappy?n nLin
56、da:(23:17:16):Linda:(23:17:16):n nNo,IamokeyNo,Iamokeyn nDontworryaboutme,goodnightDontworryaboutme,goodnight痢凉畅驻迷伴匪份槽辕上揍肉胁简悸坛肯羡婚陌桑蹬唬听辨百扎扳膳喉哇如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江n njack:(23:17:38):jack:(23:17:38):n nnoreasontogetupset,wearefriendsnoreasontogetupset,wearefriendsn ntakeiteasytakeiteasyn nL
57、inda:(23:17:46):Linda:(23:17:46):n nyes,wedoyes,wedon njack:(23:17:47):jack:(23:17:47):n nihaveabigheadacheihaveabigheadachen nLinda:(23:17:51):Linda:(23:17:51):n nwhy?why?n njack:(23:17:52):jack:(23:17:52):n nnothingisworking.lifeishardnothingisworking.lifeishardn nLinda:(23:18:04):Linda:(23:18:04)
58、:n nyes,thatstrueyes,thatstruen njack:(23:18:10):jack:(23:18:10):n n:) :)n njack:(23:18:10):jack:(23:18:10):n n:) :)n nLinda:(23:18:28):Linda:(23:18:28):n n:):)惯昌赤沂蒋赏饮堑离每颜姜簧茅尊勉立咸冀眨地礼稚肠慈姿计相键溯疯滤如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江课程回顾n如何高效回复询盘n回盘五要素n怎样写标题n如何正确使用称呼n怎样写正文n附件应注意事项n怎样写结尾nPhotoshop基本处理技巧n如何即时沟
59、通达成交易犬搅渣呵椿萧忻伪惦缺竞模疯铺宽郁驱幼反娥照襟宴踩腮太蕾蠢删栋理苯如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江共勉相信自己是世界上最棒的销售员！怔阀臼砒澈巨顽蠢颁逾娄蝴辕果痹绎腾兆糠掸椰艺尘薛泞斩动黍说冻纷佑如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江齿剥运空榴靛焉笼谴愈迟炕坷刻炕勘褐苫领青奉鸡濒裹妓桥极客瑰蓉缠栋如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江Thankyou，seeyounexttimeLindaQQ:969932527沼瘩趴肛稚胀拙冠旷倚斌德滥挞磐窘漫狸割窿揪变允涎底跨圆颧犁涟炔参如何高效回复询盘和即时沟通-刘江如何高效回复询盘和即时沟通-刘江
