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1、Measuring and Comparing Measuring and Comparing KPIs KPIs for Best valuefor Best valuePete Sinclair, SPSS BIJune 2000What do we need to measure ?What do we need to measure ?Various types of dataTransactional, e.g Rent CollectionsPeriodic, e.g. Monthly data on Council Tax ArrearsOccasional e.g. Feasi
2、bility StudiesAnnual e.g Total Library Borrowings per headWhy do you need to measure Why do you need to measure regularly ?regularly ?You need to measure all these things regularly for monitoring and intervention purposes.What do we mean by this ?Analysis can give you an insight into what might be g
3、oing wrong and . . .Help you identify what actions and interventions might help put it rightYou might report annually, but you cant wait until report time to try and put things right.How do you measure regularly ?How do you measure regularly ?SurveysCollection of DataRetrieval of DataAnalysis of Dat
4、aBenchmarkingMonitoring effectiveness of interventionsReporting and Deployment of resultsSome questions you could ask Some questions you could ask yourselves?yourselves?How is the data collected?Where is it stored, and in what format?How is it retrieved and how often ?How do we quantify results and
5、predict them?How do we report our findings and deploy results?How Difficult and time consuming is all this?We will demonstrate that it neednt be difficult or time consumingWhat is the key difference between a KPI and a KPP ?Indicators and predictorsIndicators and predictorsIndicators allow you to mo
6、nitor the effectiveness of your activitiesPredictors allow you to determine how effective they will be.Only possible through detailed analysis.effective they will be.Only possible through Data Mining.Indicators and predictorsIndicators and predictorsIndicators allow you to monitor the effectiveness
7、of your activitiesPredictors allow you to determine how effective they will be.Only possible through detailed analysis.Data MiningDeterminingHow do you get at the data?How do you get at the data?Data is DataIt is not informationTurning data into Information is what we do, and have done for 30 years.
8、Introducing Vento for Best ValueSo, What isSo, What is Vento Vento ? ?A complete end to end turnkey solution.Fully implemented by SPSS Professional Services StaffFixed Fee Fixed Implementation timeClearly identifiable deliverables at the outsetTried and tested robust technology many similar implemen
9、tations world-wide.Flexible enough to meet any changes inflicted on you by DETR / Audit Commission etc.How can we help?How can we help?Performance MeasurementPerformance UnderstandingPerformance MonitoringCommunicationEfficiency & Best PracticeEfficiency & Best PracticeEfficiency & Best PracticeWhat
10、 if, when trying to achieve best value, you could have access to resources and advice on best practice?Prepared questionnairesPre-packaged analysis and reportingWeb page http:ukbestvalueHelp lineTrainingConsultingWhat Next?What Next?One size doesnt fit allContacting us:Email: bestvaluespss.co.ukTelephone: 01483 719225
