《4BUSINESSETIQUETTE商务礼仪》由会员分享，可在线阅读，更多相关《4BUSINESSETIQUETTE商务礼仪（27页珍藏版）》请在金锄头文库上搜索。
1、BusinessEtiquetteFranceCuisine-highlyrefinedRelationships-differentrulessocialcircleFrenchFamilyValues-socialadhesiveromanticbutpracticaltowardmarriageFranceEtiquetteBusinessEtiquetteTableMannersDiningEtiquetteGiftGivingEtiquetteMeetingEtiquetteMonsieurorMadameaurevoir=goodbyebonjour=goodmorningbons
2、oir=goodeveningFrance-MeetingEtiquetteHandshake-acommongreetingformLightlykiss(betweenfriends)-onleft,rightcheekFirstnames-familyandclosefriendsFrance-GiftGivingEtiquetteFlowers-Oddnumbers(Except13,unlucky)Gifts-BeOpenedWine-HighestqualityFrance-DiningEtiquetteArriveontimeDresswellLargeparties-sendf
3、lowersinthemorningFrance-TablemannersFork-lefthandKnife-righthandHandsvisible,butelbowsnotonthetableNotfinish-crossyourforkovertheknifeFinisheverythingontheplateSalad-notcutwithaknifeandforkLettuce-foldontoyourforkBusinessEtiquetteB BE EC CDDA ARelationships&CommunicationMeetingsEtiquetteBusinessNeg
4、otiationBusinessCardsDressEtiquetteFrance-BusinessEtiquetteFrance-BusinessEtiquetteRelationships&CommunicationCourtesy,MutualtrustandRespectAdegreeofFormalityLearnafewkeyphrasesaninterestinalong-termrelationshipExtremelydirectinbusiness,askprobingquestionsAnapologyfornotknowingFrenchFrance-BusinessE
5、tiquetteBusinessMeetingsEtiquetteAppointments-madeatleast2weeksinadvanceinwritingorbytelephonehandledbythesecretaryNOTduringJulyorAugust(acommonvacationperiod)Delay-Telephoneimmediately,ExplanationDiscussissues,DontmakedecisionsAvoidexaggeratedclaimsFrance-BusinessEtiquetteBusinessNegotiation-Hierar
6、chical:thetopmakedecisionsDOWaittobetoldwheretositMaintaindirecteyecontactBepatient-carefullyanalyzeeverydetailofaproposalGooddebatingskillsDONTOverlyfriendlyConfrontationalbehaviourHigh-pressuretacticsFrance-MeetingEtiquetteDressEtiquetteUnderstated,StylishGoodqualityaccessories.Men-dark-colored,co
7、nservativebusinesssuitsWomen-businesssuitsorelegantdressesinsoftcoloursFrance-BusinessEtiquetteBusinessCardsExchangecardsaftertheinitialintroductionswithoutformalritualTranslatetheothersideintoFrenchIncludeanyadvancedacademicdegreesAbitlargerthanmanyothercountriesJapanFace-amarkofpersonaldignityneve
8、ropenlycriticize,insultHarmony-keyvalue,guidingphilosophyinterdependence,polite,indirectNon-VerbalCommunication-facialexpression,toneofvoicepostureHierarchy-ageandstatus,adistinctplace,reveretheoldJapanEtiquetteBusinessEtiquetteTablemannersDiningEtiquetteGiftGivingEtiquetteMeetingEtiquetteJapan-Meet
9、ingEtiquetteveryformalandritualizeshowthecorrectamountofrespectanddeferenceWaittobeintroducedIntroduceyourself-impolite,eveninalargegatheringJapan-MeetingEtiquetteThetraditionalformofgreeting-bowHowfaryoubowrelationshipandthesituationThedeepermorerespectAforeignvisitor:bowtheheadslightlyJapan-Giftgi
10、vingEtiquetteHighlyritualisticandmeaningfulNotopenedwhenreceivedGiveitemsinoddnumbers,butnot9Notexpensive,e.g.goodqualitychocolatesBewrappedwithpastelcoloursDonotgive:Anywhiteflowers(lilies,camellias)funeralsPottedplants(exceptabonsaitree)sicknessJapan-DiningEtiquetteRemoveshoesbeforeentering,putont
11、heslippersLeavetheshoesthecorrectwayArriveontimeLargesocialgathering-bealittlebitlaterthantheinvitationDressasifyouweregoingintotheofficeJapan-TablemannersA:themostseniorD:themostjuniorB,C,DindescendingrankFrance-TablemannersThehonouredortheeldest-sitinthecentre,eatfirstTryalittlebitofeverything.Don
12、otplacechopsticksacrossFinisheating-leaveasmallamountoffoodConversationatthetable-generallysubduedJapan-BusinessEtiquetteRelationships&CommunicationBusinessbasis-personalrelationshipsBuildandmaintainrelationships-greetings/seasonalcardsUnderstandingofforeignways-mistakesareallowedJapan-BusinessEtiqu
13、etteBusinessMeetingsEtiquetteAppointments-severalweeksinadvance,besttotelephonePunctualityBepreparedforagroupmeeting.Severalmeetingsforasuccessfulrelationship.Neverrefusearequest,difficultornon-profitableCompanyliteratureAsmallgifttothemostseniorpersonJapan-BusinessEtiquetteBusinessNegotiationNon-co
14、nfrontational-bevigilantWrittencontractsUsingaJapaneselawyer-agestureofgoodwillNeverlosetemperorraisevoiceContracts-notfinalagreementsDressEtiquetteConservativeMen-darkcolour,conservativebusinesssuitsWomen-conservativelyJapan-BusinessEtiquetteBusinessCardsBeexchangedconstantly,withgreatceremonyQualitycardsBeinpristineconditionTranslateonesideintoJapaneseIncludesyourtitleGivenandreceivedwithtwohandsJapan-BusinessEtiquetteThank You !
