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1、1TeamBuildingByJean-MauriceLafondLaCitcollgiale2Whoareyou?Whatsyourname?Whereare-youfrom?Whatare-youdoinghere?34Sessionscontent10h45Presentation, Introduction, the model:From the Five WS: Why, What, Who, When and Where11hWhy and What11h15Who, When and Where11h30And How: 8 common approaches11h45And H
2、ow: Communication and activities12hBreak12h15Your story: examples of team work that supported faculty or students success12h30Learnings and Conclusion12h45Evaluation5WhyWhatWhenWhoWhereTeam BuildingFive WsWhenWhoWhereWhenWhoWhyWhereWhenWhoWhatWhyWhereWhenWhoWhatWhenWhatWhoWhenWhatWhereWhoWhenWhatWhy
3、WhereWhoWhenWhatWhoWhenWhatWhoWhenWhyWhatWhoWhenWhereWhyWhatWhoWhenWhoWhereWhyWhatWhenWhoWhereWhyWhatWhenWhoWhereWhyWhatWhenWhoWhereWhyWhatWhenWhoTeam BuildingFive WsWhoWhereWhyWhatWhenTeam BuildingFive WsWho6AndHow7WhyTeam BuildingFive Ws8WhyTeamBuilding?nWewanttomovefromindividualtocollectiveaccom
4、plishment.nWewanttoprovideauniquesocialdimensionthatenhancedwork.nWewanttohavefuntogether(work,performance,parties,celebrations).nWewanttomotivate,challenge,rewardandsupportindividualswhowanttobepartofsomethinglarger.WhyteamworknBecausewearefacingasituationrequiringthereal-timecombinationofmultiple:
5、SkillsExperiencesandJudgments910WhatTeam BuildingFive Ws11Whatisateam?VsGroupofcolleagues12WhatisBuilding?13WhatisTeamBuilding?14WebuildateambynFocusingonperformanceandteambasicsasopposedtotrying“tobecomeateam”.Performance=anyrecognizedaccomplishmentPerformance:Theresultsofactivitiesofanorganization
6、orinvestmentoveragivenperiodoftime.Anounceofperformanceisworthpoundsofpromises.Mae West 15Again,whatisateam?nAsmallnumberofpeoplenWithcomplementaryskillsnWhoarecommittedtoacommonpurposeCommonperformancegoalsandcommonapproachnForwhichtheyholdthemselvesmutuallyaccountable.16Acommonpurposen“Ajointcreat
7、ionthatwillexistsonlybecauseoftheteamscollaborativeeffort.”Thattheyownandcantranslateintospecificactionablegoals.Thatgiveidentity,prideandresponsibility.17CommonperformancegoalsnSpecificandmeasurablegoalsnThatwillallowtheteamtoachievesmallandbigwinsasitpursuesitspurpose.18ComplementaryskillsnTechnic
8、alorfunctionalexpertisenProblemsolvinganddecisionmakingskillsnInterpersonalskills19CommonapproachnHowtheywillworktogethertoaccomplishtheirpurpose:nCommonapproachEconomicaspectsAdministrativeaspectsSocialaspects20MutualaccountabilitynCommitmentnTrustForperformanceandjointresults21TeamworknMovingbeyon
9、dindividualrolesandaccountability.nTakingresponsibilityfortheperformanceofothers.nLettingothersassumingresponsibilityforus.22TeamBasics23BecomingateamFromaworkinggroupToahigh-performingteamPseudo-teamPotentialteamRealteam24Four stepsTeammembersPerformancegoalsStep 1FormationStep 2StormStep 3Acceptat
10、ionStep 4Performance25Team BuildingFive WsWho26Whoshouldbepartoftheteam?nSelectionofteammembersbasedonskillsandskillspotential.nPeoplemotivatedbythecommonpurpose.nPeoplereadyforhardworkandgoodfun.nPeoplewhowanttobepartofsomethinglargerthanthemselves.nPeoplewhowanttochangethewaytheydothings.nPeoplewh
11、oreallydowanttomakeadifference.27WhenTeam BuildingFive Ws28Whenteambuildingisthething?nWhenwearefacingsignificantperformancechallenges.nWeneedmultipleskills,judgmentsandexperiences.nWehaveaclearmission:RecommendthingsTomakeortodothingsTorunormanagethings29WhereTeam BuildingFive Ws30Where?nIntheoffic
12、enOutoftheofficenInthefieldFirstmeetingFollowingmeetingsConflictmanagementLastmeetingCelebration31FeedbacknOnthefiveWsnSituationinourorganizationandjob32AndHow?nTeamBuilding:8commonapproachesnTeamBuildingthroughCommunicationandActivitiesCommonapproaches1.Establishurgencyanddirection2.Focusonskillsan
13、dskillspotential3.Payattentiontofirstmeetingsandaction4.Setclearrulesofbehavior33Commonapproaches5.Setandseizeuponafewimmediateresults6.Challengetheteamwithfreshfactsandinfo7.Spendtimetogether8.Exploitthepowerofpositivefeedback,recognitionandcollectiverewards3435TeamBuildingthroughCommunicationnComm
14、unicationinthecenterofTeambuildingandTeamworkActivelisteningArtofaskingquestionsArtofgivingfeedbackHavingeffectivemeetingsEmpoweringothers36ActivelisteningnThecapacitytoFocusyourattentiononthesubjectListencloselywithoutjudgingAcknowledgeanyemotionalstateRepeatParaphraseSummarizeInordertocheckforaccu
15、racyofunderstanding.37ActivelisteningnInordertounderstandthespeakersIdeasProblemsandEmotionsExpressedeitherverballyornonverballynSeeingthingsfromthespeakerspointofview(empathy).38ArtofaskingquestionsnStateThePointOfYourQuestionIamtryingtofindwaystocutsomeoperatingcosts,sothatswhyIneedtoknowaboutwhat
16、wespentonthatlastproject.nOpen-endedQuestionsForInformationWherecanwecutcostsinthisprocess?nClosed-EndedQuestionsForAgreementSo,doyoufeelcomfortablemovingaheadontheproject?n AskWhyQuestionsWithCarenAskPositiveQuestionsn MakeSureThatYourBodyLanguageEncouragesAnAnswer 39ArtofgivingfeedbacknOwned(Inotw
17、e)NOTImpliednPlannedNOTImpulsivenHonestNOTCollusivenValidNOTIrrelevant(c.f.sharedagenda)nConcernedNOTDestructivenSpecificNOTVaguenBehaviourNOTPerson40ArtofgivingfeedbacknObservationNOTInferencenSoonerNOTLaternDescriptiveNOTJudgementalnSharingideasNOTGivingadvicenExploringalternativesNOTProvidingansw
18、ersnGoodthingsNOTOnlybadthings41ArtofgivingfeedbackFeedbackshouldbeused:nAttherighttimenAttherightdosenWithclarityandaccuracynWhenindicated42HavingeffectivemeetingsnRegularPlanning,Organizing,Holding,Leading,Evaluatingthemeeting,Producingnotesandmanagingfollow-ups.Choosingdifferenttechniques:Gapanal
19、ysis,brainstorming,problemsolvingnScrummeetingsshort,dailymeetingsdesignedtokeepteamsontrackandhelpmembersgettheirworkdone43AGapAnalysis=EmpoweringothersnQuestions:Whereare-youandwheredoyouwanttobe?Whatwouldittaketogetfromheretothere?Whatactionstepswouldyouneedtoputinplace?Howwillyoumonitoryourprogr
20、ess?Howwillyouevaluatewhatyouhaveaccomplished?HowcanIhelp?44TeamBuildingthroughActivities45QuickTeamBuildingactivitiesforbusyCoordinatorsnStep1,Before:Startwithaclearobjectiveinmind.Someexamples:Communication:Gettingtoknoweachother.Cooperation:Workingtogetherasateam.Coping:Dealingwithchangeandconfli
21、ct.Creativity:Solvingproblemstogether.Teamwork:Appreciatingandsupportingeachother.nStep2,Before:Selectanactivitythatsgoodforyourteam.nStep3,Before:Preparetheactivity.46QuickTeamBuildingactivitiesforbusyCoordinatorsnStep4,During:Explaintheactivity,rulesandexpectationsandcheckforunderstandingbeforebeg
22、inning.nStep5,During:Runtheactivity.nStep6,During:Debrieftheactivity.nStep7,After:Reinforcethelearningbackonthejob.47FeedbacknOnHowTellyourstory:examplesofteambuildingorteamworknBackgroundnThePerformanceChallengenHoweverythingstartednHowdiditgonWhatwastheresults(economics,administrative,social)4849I
23、nConclusionnYourconclusiononteamwork,teambuildingandourjob.nMyconclusionnMyreferences50InConclusionnInaworldofindividualismandstrongpersonalities,nTeamworkandteambuildingcanrevitalizedepartmentsandencouragefacultytotakerisksandmakeexperiments.nTeamworkcanproduceperformanceresults,collectiveaccomplis
24、hmentsandpersonalgrowthifwehaveskills,commitmentandaccountability.nTeambuildingcanbefun,simple,rewardingandproductive.nThankyou.51ReferencesnJonR.Katzenbach,DouglasK.Smith,The Wisdom of Teams,HarvardBusinessSchoolPress,1993nAnnF.Lucas,Strengthening Departmental Leadership,Jossey-BassPublishers,1994nSolangeCormier,La communication et la gestion,PressesdelUniversitduQubec,1995nBrianColeMiller,Quick Team-Building Activities for Busy Managers,AmericanManagementAssociation(AMACOM),2004
