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1、埃森哲埃森哲-知识管理模型知识管理模型TopicsKM ApproachesImplementation FrameworkSuccess FactorsQuestionsImplementationFrameworkProcessesTools/ServicesKnowledgeEnvironmentArchitectureInfrastructureGlobalWANOfficePlatformDocumentManagementMessagingInternetDatabasePlatformContentRolesSearchProfileLinkManagementKnowledge
2、MiningVisualControlsPortalAbstractorsRouting/WorkflowCollaborationContributeAccessControlCreationFeedbackCommunityManagementArchive/DeleteActivityMonitoringAgingCommunityMemberExpertContentManagerKnowledgeTechnologistKnowledgeSponsorKnowledgeIntegratorSynthesizeValidateValuationLANTranslatorsSecurit
3、yAlertsInformationInterfacesCommunication&CollaborationKnowledgeMapsDirectoriesAttachmentsInternal/ExternalInfoKnowledgeBasesChangeEnablementProgramManagementDevelopmentOperation/AdministrationSynthesizedKnowledgeDiscussionsCommunity/HomePagesBestPracticesCustomerManagementResearch&DevelopmentIndivi
4、dual&OrganizationalLearningApplicationsTopicsKM ApproachImplementation FrameworkSuccess FactorsQuestionsSuccessFactorsExecutivesponsorshipwill be essential to establishing this knowledge sharing environment. The cultural changes necessary to shift to a sharing environment must be actively supported
5、and fostered throughout the organization by executive team.NavigationEnablementBusinessOwner-shipExecutiveLeadershipUsersunderstandingandcommitmentto use the knowledge environment. A critical mass of users who are willing to share, contribute, and use what is available must be established for the po
6、tential of the environment to be realized.Technicalinfrastructuremustsupportsharing from both a cost and architectural standpoint.Ongoingtrainingandsupportwill be necessary to both establish the critical mass of users and to ensure the continued understanding and effective use of the environment as
7、it evolves.Motivationandrewardsystemswill need to be created to inspire people to contribute to and use the knowledge environment.Integrationofsharingintonormalactivitiesso it doesnt appear as a burden, but rather as an enabler.DetailedPlanningthat incorporates activities, schedules, milestones, ris
8、k management, and the appropriate monitoring and tracking tools to support success.KnowledgeStrategy that identifies the vision, business goals, stakeholders, and activities to be accomplished.QuestionsChris PaladinoChris PaladinoMarch 11, 2002March 11, 2002(703) 947-2394(703) 947-Knowledge Technologies 2002Knowledge Technologies 2002结束语结束语谢谢大家聆听!谢谢大家聆听!13