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1、饭店英语unit01RoomReservationUnit OneRoom Reservation Room Reservation I Discovering LanguageIm sorry .Im sorry .Which sound?Which sound?/f/ or /v/?/s/ or /z/?发音方法发音方法I. Discovering LanguageWhich sound can you hear?1. /f/ or /v/? have to Do I have to go? She doesnt have to park there. We have to turn he
2、re. They have to use the car park. Read and Explore/f/or/v/phoneviolin发音方法发音方法2. /s/ or /z/? has to She has to move her car. He has to do his job. She has to shop now. There has to be a rule. Read and Explore/s/or/z/snakezebraRoom Reservation II IntroductionWords ReferenceIntroductionWord Reference:
3、 the Front Desk 前台 the Reception 接待处peak season 旺季 slack season 淡季earnest n. 定金 notification n.通知，告知Sales Department 销售部 confirmation n. 确认 tendency n. 趋势，趋向 convenience n. 方便，便利Room Reservation Department 客房预订部 Hotel is an important part in the whole process of business and leisure travel, while th
4、e room reservation is usually the first connection between guests and the hotel. Introduction Room reservations can be made face to face over the phone, by guests themselves or a third party. Letters, which used to be a popular way to make reservations, are now out of date, and are being gradually r
5、eplaced by some prompter ways, like e-mails or faxes, which are considered much more secure. Room reservations are usually operated by the Front Desk (the reception), the Room Reservation Department or Sales Department. Guests can choose what they need or favor, and should be informed of the price,
6、standard, the floor, the window view, etc. Price is relatively higher in the peak season and discount is usually found in the slack season.$999 per night?I cant believe it.Good morning,Can I help you Once a room reservation is requested, the clerk should first check the room availability for the req
7、uired days; if available, a reservation form is made, with all relevant information taken down. Confirmation is necessary, and required. Room reservations can be changed or cancelled with advanced notification.The room is crystal clean, I assure you With the development of the internet, there is a t
8、endency to build a network connecting hotels, airlines as well as some travel agencies, so that guests can arrange their travel well at one place of the whole net. Such a network will offer great convenience in a room reservation.Room Reservation III Lead-in ActivitiesDo you know?Let me explain it t
9、o youCan you give the answers to them ?1. Have you ever been in a five-star hotel? If so, how did you book your room there? 2. Which way do you think is the most efficient way to make a room reservation? 3. Which department of a hotel will deal with customers reservations?4. Once a room reservation
10、is requested, what should the clerk do next?5. Do you think that serving guests is indeed an art? Why or why not? Class activityteam workRoom Reservation IV Topic extensionWords and ExpressionsListen to the following dialogues.Words and expressions: reservation n. 预定 receptionist n.接待员，传达员suite: n.
11、套房，随员 occupancy n. 占有 cancellation n. 取消 Deluxe suites n. 豪华套房a double room 双人间 reservation record 预定记Sheraton Hotel 喜来登酒店 Dialogue IDialogue I R:R:Sheraton Sheraton Hotel, Hotel, Reservation Reservation Desk. Desk. Can Can I I help help you?you? G:G: I I am am calling calling from from Tianjin. Tia
12、njin. Id Id like like to to reserve a room, please.reserve a room, please. R:R: What What kind kind of of room room would would you you like? like? We We have have single single rooms, rooms, double double rooms, rooms, suites suites and and deluxe deluxe suites.suites. IV Topic ExtensionMaking Rese
13、rvations over PhoneMaking Reservations over Phone Ms. Green (G) calls Sheraton Hotel. The Telephone rings and a receptionist (R) answers the phone. pair workG:G:A A single single room, room, please. please. By By the the way, way, can can I I have have two beds in it? My friends may come to visit me
14、.two beds in it? My friends may come to visit me. R:R: Of course.Of course. G:G:Do you charge extras for the two beds?Do you charge extras for the two beds? R: R: No.No. Would Would you you like like one one with with a a front front view view or or with a rear view, maam? with a rear view, maam? IV
15、 Topic ExtensionG:G: With a front view, please.With a front view, please.R:R: For how long?For how long?G:G:5 nights, from May 3rd to May 7th.5 nights, from May 3rd to May 7th. R:R: May I know your name, Miss?May I know your name, Miss? G:G:Rachel Rachel Green, Green, R-A-C-H-E-L R-A-C-H-E-L G-R-E-G
16、-R-E-E-N.E-N. IV Topic ExtensionR:R:Thank you. Ms. Green, when will you arrive? Thank you. Ms. Green, when will you arrive? G:G: On May 3rd, I think.On May 3rd, I think. R:R:Very Very well, well, a a single single room room from from May May 3rd 3rd to to May May 7th. 7th. Am I correct? Am I correct
17、? IV Topic ExtensionG:G:Yes, thank you.Yes, thank you. R:R: One One more more thing, thing, may may I I have have your your phone number, please?phone number, please? G:G:Yes, its 022-88713676Yes, its 022-88713676 R:R:Thank Thank you, you, Ms. Ms. Green. Green. My My name name is is Monica, Monica,
18、and and we we are are looking looking forward forward to serving you.to serving you. IV Topic ExtensionDialogue II Dialogue II IV Topic ExtensionA Face to Face ReservationA Face to Face Reservation C:C:Id Id like like to to book book a a double double room room for for my my friends, friends, the th
19、e Greens. They are arriving on the 10th of this month.Greens. They are arriving on the 10th of this month. R:R: How long do they plan to stay?How long do they plan to stay? C:C: Four days.Four days. R:R: Please Please wait wait a a moment, moment, Ill Ill check check our our reservation reservation
20、record. record. I I am am afraid afraid we we are are fully fully booked booked on on that that day. day. We We usually usually have have high high occupancies occupancies in in the the peak peak seasons. seasons. We We might might have have a a cancellation cancellation later later , so you could c
21、all us back., so you could call us back. C-Client R-ReceptionistIV Topic ExtensionC:C:Oh. Oh. My My friend friend would would like like to to stay stay in in a a hotel hotel in in the the city city center. Could you recommend another hotel nearby?center. Could you recommend another hotel nearby? R:R
22、: Yes, Yes, of of course. course. I I suggest suggest Sheraton Sheraton Hotel: Hotel: a a hotel hotel with five-stars. It is located in the center of the city.with five-stars. It is located in the center of the city. C:C:What is the rate for a double room there?What is the rate for a double room the
23、re? R:R: 400 yuan a night with breakfast.400 yuan a night with breakfast. IV Topic ExtensionC:C: Great. Do you have their telephone number?Great. Do you have their telephone number? R:R: Sorry , we dont. Sorry , we dont. C:C: How can I get there?How can I get there? R:R: You You can can go go there
24、there by by Route Route 870. 870. It It usually usually takes takes 20 20 minutes, minutes, but but during during the the rush rush hour hour it it is better to be a little earlier.is better to be a little earlier. C:C:Thank you very much.Thank you very much. Dialogue III Dialogue III IV Topic Exten
25、sionConfirmation and Cancellation Confirmation and Cancellation C-Client R-ReceptionistR:R: Hello! Sheraton Hotel. Can I help you? Hello! Sheraton Hotel. Can I help you? C:C: Yes. Yes. This This is is Andrei Andrei Romanov.The Romanov.The Russian Russian Olympic Olympic Games Games Experts Experts D
26、elegation Delegation will will be be coming coming here here at at the the end end of of this this month. month. I I am am calling calling to to confirm confirm my my reservation of the rooms I have booked in your hotel.reservation of the rooms I have booked in your hotel. R:R: Could you spell your
27、name?Could you spell your name? C:C:A-N-D-R-E-I, Andrei, R-O-M-A-N-O-V, Romanov.A-N-D-R-E-I, Andrei, R-O-M-A-N-O-V, Romanov. IV Topic ExtensionR:R: Thank Thank you. you. Wait Wait a a moment, moment, please. please. (Checks (Checks the the computer) computer) You You have have booked booked five fiv
28、e double double rooms, rooms, two two single single rooms rooms and and one one suite. suite. The The time time is is from from July July 25 25 to to August August 15. 15. Is Is that that right?right?C:C: Yes. Yes. And And Id Id like like to to make make sure sure that that all all the the double do
29、uble rooms rooms and and single single rooms rooms will will be be available available on on the the day day the experts arrive.the experts arrive.R:R: I I beg beg your your pardon. pardon. You You have have said said that that the the double double rooms rooms and and single single rooms? rooms? In
30、 In our our record, record, I I found found that that you you had had also also booked booked one one suite in your reservation.suite in your reservation.C:C:Yes, Yes, thats thats right. right. But But now now there there is is no no need need for for that that room now. May I cancel it?room now. Ma
31、y I cancel it?IV Topic ExtensionR:R: Of Of course. course. I I will will do do it it for for you. you. (Revises (Revises the the reservation) reservation) Ok, Ok, Mr. Mr. Romanov, Romanov, your your new new reservation reservation is is five five double double rooms rooms and and two two single sing
32、le rooms, rooms, from from July July 25 25 to to August August 15, 15, for for The The Russian Russian Olympic Olympic Games Games Experts Experts Delegation, is that right?Delegation, is that right?C:C:Exactly!Exactly! R:R: I I will will make make sure sure that that all all the the rooms rooms you
33、 you need need will be ready as your request.will be ready as your request.C:C:Good! Good! Thank Thank you you so so much! much! Im Im sorry sorry to to have have taken taken so much of your time.so much of your time.IV Topic ExtensionR: R: Its Its my my pleasure, pleasure, sir. sir. And And is is t
34、here there anything anything else I can do to help?else I can do to help? C:C:No, thank you. No, thank you. R:R: See you on July 25 then.See you on July 25 then. C:C: Goodbye.Goodbye. Room Reservation V Oral TimeTranslate the following sentences,please.Act it outComplete the dialogue.Fill in the for
35、m, please. Situation A: Youre an assistant of Jennifer Anniston，Louise. Youd like to book a deluxe suite for her from March 8th to April 9th, and decide to try another hotel after you know that the hotel is fully occupied.Id like to bookAct it out Situation B: You answer the phone and tell the clien
36、t there arent any single rooms left and recommend the client to have a double room instead.There arent any single rooms leftAct it outMini-DialogueCheck upA: Reservation. _?B: Yes. Id like to book a room for my friends, the Browns.A: _?B: A double room with _. _?A: 200 yuan a night. _? B: 8 days. A:
37、 _ ?B: On Sunday this weekend, that is July 1st.A: _? B: Yes, its 87653216.A: 87653216, _?B: Thats right. Thank you.A: _ .Reservation，may I help youYes, Id like to book a room forA: Reservation. Can I help you? B: Yes. Id like to book a room for my friends, the Browns.A: What kind of room would you
38、like? B: A double room with breakfast. What is the rate for that? A: 200 yuan a night. For how long? B: 8 days.A: When will you arrive?B: On Sunday this weekend, that is July 1st.A: May I know your phone number?B: Yes, its 87653216.A: 87653216, am I correct?B: Thats right. Thank you.A: Not at all. W
39、e are looking forward to serving you.DialogueCheck up1)我想预定两个豪华套间、五个双人间及十个单间。我想预定两个豪华套间、五个双人间及十个单间。2) 对不起，现在饭店没有空房，我们不再接受预定了。对不起，现在饭店没有空房，我们不再接受预定了。3) 我们要收我们要收50元的预定金。元的预定金。 4) 现在是旅游旺季，我们不能保证那天肯定有空房。现在是旅游旺季，我们不能保证那天肯定有空房。5) 你们的标准间房价是多少？你们的标准间房价是多少？ 6) 我想取消昨天预定的两个标准间。我想取消昨天预定的两个标准间。 Translation1)Id l
40、ike to book two deluxe suites, five double rooms and 10 single rooms.2) Im sorry. There is no room available right now. We can not accept any more reservations.3)We will need a deposit of 50 yuan. 4)This is the busiest season. We can not guarantee you a room for that date.5)What is the rate for a st
41、andard room?6)Id like to cancel the two standard rooms I have booked yesterday.SurnameFirst NameSexNationalityPassport No.Date of Arrival ( From) Date of Departure ( To)Room No.ClerkYou wouldnt believeCheck upSurname LiFirst Name AihuaSex FemaleNationality China Passport No.Date of Arrival ( From) S
42、eptember 192008Date of Departure ( To) September 28 2008 Room No. Room 305Clerk Lin FengRoom Reservation VI Vocabulary DevelopmentWords and ExpressionsListen to me, please.Words and expressions: bellboy n. (doorman)负责行李的男服务员 lobby n.大厅periodic report n. 定期报告 information desk 信息台，资讯台currency exchange
43、 兑换货币 switch board 电话总机，服务台walk-in guest 没有预约的客人 occupied room 有人入住的房间guest resource 客户资源 deposit n.定金，保证金Room Reservation VII English around YouA story?English is everywhere! A person checks into a hotel for the first time in his life, and goes up to his room. Five minutes later he calls the desk a
44、nd say, Youve given me a room with no exit. How do I leave? The desk clerk says, Sir, thats absurd. Have you looked for the door? The person says, Well, theres one door that leads to the bathroom. Theres a second door that goes into the closet. And theres a door I havent tried, but it has a do not disturb sign on it.Once upon a time,Story
