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MIS的主要理论和模型系统的组成与环境（图1-6）1-9VariationinreturnsoninformationtechnologyinvestmentMIS的学科视角1-11Asociotechnicalperspectiveoninformationsystems6-1Theconnectionbetweenthefirm,ITinfrastructure,andbusinesscapabilitiesMIS系统的层面MIS系统的主要类型2-9Interrelationshipsamongsystems2-17Customerrelationshipmanagement(CRM)ThetransactioncosttheoryoftheimpactITontheorganizationTheagencycosttheoryoftheimpactofITontheorganizationOrganizationalresistanceandthemutuallyadjustingrelationshipbetweentechnologyandtheorganization价值链模型（工业）ValueWebTherelationshipbetweenethical,social,andpoliticalissuesinaninformationsociety
