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1、绩效管理的应用实务 垒嚎唇酸熙仟遏汀皂脱壮莽存唤檄唾宦蝴遮辐徘棋资傀裁萄佰即恫访迸虞绩效管理的应用实务绩效管理的应用实务1课程大纲：1.考绩与绩效的关系2.如何设计考绩制度e化3.如何将企业的营运策略转换成员工个人的工作目标4.考绩与薪酬之e化互动关系5.如何评估考绩制度e化之成效洱享乳臣褥子书侈净股赖青宝墟李原啮讫手炕簧缘社婆秤版邓郭垃握掷译绩效管理的应用实务绩效管理的应用实务21.考绩与绩效的关系基本考核工作区分标准绩效在职辅导有效的辅导辅导技巧及运用绩效改善计画准备一种有效的行动计画考核考核过程考核面谈的准备进行考核面谈不间断的绩效考核流程责辨釜诅渣洱悸奔纳审携拽粟窃享践偏检隧俘频驯桓丧
2、澄灿塔宙引藏攀砖绩效管理的应用实务绩效管理的应用实务3绩效管理流程目标设定年终考核年中考核辅导与回馈员工发展计画绩效考核流程纱来倍轻惯假巾问仔辆侮赫抵珍呜芦告农猩醉用唬嗣坤港叁纵捡烛参或赃绩效管理的应用实务绩效管理的应用实务42.如何设计考绩制度e化绩效管理的目的(ProgramObjectives)做为薪资调整的依据(ToProvideInformationforSalaryAdministration)作为升迁的依据(ToProvideInformationforPromotion)做为现职工作改善的依据(ToImprovePerformanceonthePresentJob)做为员工发展
3、的参考依据(ToDesignEmployeeDevelopmentPlan)傅孔会日抛疗亩娱钓漠咨丛肋蝶狙洽鳞刑纂脱哎虑锅句缀矫鹃绥答钝呸贰绩效管理的应用实务绩效管理的应用实务5绩效追踪定期响应绩效及领导才能(每季一次)员工发展计画检视(每半年一次)检讨员工必须改进的项目及完成的目标整合需改进的项目成为年度目标挑选至少一项成为年度目标与员工生涯规划连结与员工才能评估配合2.如何设计考绩制度e化扒煮廊暇二跌走幌既专反枢乍井尸至姨里治荚芒该社纹培棘诗须突樟厕丧绩效管理的应用实务绩效管理的应用实务6e-Forms传输流程e-Formse-FormsGlobalHRLibrary第一阶段主管接受电子邮
4、件送至的表格检视后决定核准或是退回不准ApproverpointsacopyforHRfilling收到第二阶段核准时印出第二阶段主管接受电子邮件送至的表格检视后决定核准或是退回不准电子邮件送出取得核准电子邮件送出取得核准主管进入GlobalHRLibrary寻找所需要的表格寻求两阶层之核准电子邮件送取得核准出印出一份做备份AllFormsSelectedbycountry表格送至电子邮件处理中心等待核准此一笔资料被核准后立即自动被送到数据处理中心存入数据库PeopleSoftHRTC(数据处理中心)半惨凰念瓷前敖辈贱恰叙绥哨斥披灭刊斤朔穿断岸呸纤圭鲍曹罕纯俞绢化绩效管理的应用实务绩效管理的应
5、用实务7个人绩效是以领导职能(LeadershipCompetencies)和达到目标的成果(GoalsResults)来衡量 目标设定时间：Jan/Feb/Mar参加者：主管Approach：个人目标是与其所服务的事业单位或国家联结Focus：员工、客户、股东 员工发展计画时间：Q2参加者：员工Approach：搜集及分析工作表现的数据与组织的需要Focus：员工个人发展 年中及年终考核时间：年中(七月)及年终(次年一月)Approach： 主管作考核之前员工自我先行对预先设定的工作目标及领导职能作评核领导职能工作表(LeadershipCompetenciesWorksheet)是领导能力
6、评量之准则成果评估成果评估“WhatISAchieved”过程评估过程评估“HowAreGoalsAchieved”宙像执魔研丫阉更休码阅乡影兔缴炭格浑御茫果涸嚣睫戴义鞠棺栅蛛铆颓绩效管理的应用实务绩效管理的应用实务8目标设定的流程及时间表Jan31-Feb3GoalCommitteepreparedraftCoreGoalandtasksforreviewwithPresidentFeb8-Feb11PresidentOverlaysIndividualandRegionalGoalsandfinalizeshisgoalswithcommitteeFeb8-Feb11Committeepr
7、eparesRegionCoreGoalsandTasksforDirectReportsFeb11CommitteedistributeRegionCoreGoalstogetherwithPresidentsfinalizedgoalsFeb21-Feb25DirectreportsOverlayIndividualandMarket/UtilityspecificgoalsFeb28-May1Committeereviews,alignsandagreesdirectreportgoalsMay2-May7ReportsDirectReports(Level3)prepareGoals,
8、Tasks,Timetable.ApprovedbyPresidentsdirectreports(level2)May8-May10Committeereviews,alignsandagreesLevel3goals.RegionGoalCommittee(PreparesdraftRegioncoregoalsforPresidentandDirectReportsAndreviewsindividualsubmissionsforshareholder,customerandemployeealignment)President目标设定表 （Goals SettingForm)Repo
9、rts Direct ReportsPresidentDirect ReportsJan31-Feb3Feb8-Feb11Feb8Feb11Feb21Feb25Feb28March7CoreGoals,TargetsandTaskspreparedandagreedOverlayMarket/UtilitySpecificandpersonalgoalsGoalscompleted涎袋度大瞪批捶助学荷掐帚摄扬走偏柜魏衙绵旋蛆趾免场智医殃破教枪邮绩效管理的应用实务绩效管理的应用实务9工作目标评核完成了什么？EmployeeGoal(25%)员工满意度结果360度领导行为响应结果其它Custome
10、rGoal(25%)客户满意度响应结果客户满意度的衡量要点及标准ShareholderGoal(50%)财务盈亏目标年成长率特殊的贡献法令、法规的实行胰谈冕刺秦茸溃温汞锡彤锅褒淌埃丛抄惨贫钙酉鸦撕疽升谷镊体逢瓜轴猎绩效管理的应用实务绩效管理的应用实务10LeadershipCompetenciesRatingWeightsMiddleManagementSeniorManagementExecutiveManagementIndividualManagementThoughtLeadership10-20%20-30%30-40%20-30%ResultsLeadership40-50%20-
11、40%20-30%40-50%RelationshipLeadership20%20%20%20-30%PeopleLeadership20%10-20%10-20%0-10%忙没侄玄章锤见规炔希相北亮介揍脸被羡熄迫范茂兴赖判雨尤雾本役樱俺绩效管理的应用实务绩效管理的应用实务11Performance Distribution GuidelinesG1G2G3G4ForaG1BusinessUnit10-20%35-50% 25-45%0-5%ForaG2BusinessUnit5-10%30-40% 35-55%5-8%ForaG3BusinessUnit0-5%20-35% 45-65%8
12、-10%L1L2L3L4LGuidelinesforallBusinessUnits5-15%20-30% 50-55%5-15%怎福钝找饶颜敷军窄瓜艳架琵峭国虐辜棍耗摈屏缎瞥僧煮随涎竞侵贸巴贿绩效管理的应用实务绩效管理的应用实务12GOAL RATING WORKSHEET FOR TRSI MEMBER OF INTERNATIONAL,REGIONAL AND COUNTRY EXECUTIVE TEAMSIndividualLineofBusinessRatingExecutiveTeamMember：ExecutiveTeamRatingSourceofRatingInformati
13、onWeightRatingIndividualLineofBusinessresultsagainstshareholdertargets(e.g.,NetIncome,Revenue,Expense)35%17.5%12.5%65%IndividualLineofBusinessresultsagainstCustomertargets(e.g.,CIF,Billings,Customers,Satisfaction)IndividualLineofBusinessresultsagainstEmployeeScoreCardtargets(EmployeeSurvey)OverallIn
14、dividualLOBRatingShareholder50%Customer25%Employee25%SourceofRatingInformationWeightRating15%7.5%12.5%35%Intl,RegionalorCountryTRSIResultsagainstMarketScoreCardShareholdertargets(e.g.,NetIncome,Revenue,Expense,etc.)Intl,RegionalorCountryTRSIResultsagainstMarketScoreCardCustomertargets(e.g.CIF,Billin
15、gs,CustomersSatisfaction)Intl,RegionalorCountryTRSIResultsagainstMarketScoreCardEmployeetargets(EmployeeSurvey)OverallExecutiveTeamRatingOverallIndividualGoalRatingComments：尘魏晚渠蝴丰页锯偶势羌淫玩陕禹玲综汪蔚莎失持颠政孕吓雌届令毗贩词绩效管理的应用实务绩效管理的应用实务13INDIVIDUAL LEADERSHIP RATING WORKSHEET FOR MEMBERS OF INTERNATIONAL, REGION
16、AL AND COUNTRY EXECUTIVE TEAMSLeaderInputonCompanyLeadershipDimensionsExecutiveTeamMember：ExecutiveTeamInputonMatrixLeadershipCompetenciesDimensionLeadershipCompetencyCompetencyRatingDimensionRatingThoughtLeadershipCreatingInnovativeSolutionsActingStrategically&GloballyResultsLeadershipMeeting&Excee
17、dingCustomerDivingresumesExpectationsDemonstratingRiskTakingActingDecisivelyRelationshipLeadershipCollaborating&InfluencingOthersDemonstratingIntegrityTreatingPeoplewithRespectandDignityValuingandIntegratingDiversityPeopleLeadershipManagingChangeManagingPerformanceDevelopingPeopleLeadershipDimension
18、sRating(65%Weight)：MatrixRatingMatrixLeadershipCompetencyP&LDriverDealMakerRelationshipBuilderFollow-ThroughLeaderBUMatrixLeadershipRating(35%Weight)OverallLeadershipRating男顺峦湛恃涡附效熊僚宝瀑鉴六溯智周臂皱潘铺唾深黔疤氛秀捞诈佑炳散绩效管理的应用实务绩效管理的应用实务143.如何将企业的营运策略转换成员工个人的工作目标Vision远景Day-to-DayActivities每日工作StrategicObjectives策
19、略目标绩效管理制度FunctionalGoals部门目标BusinessUnitGoals事业单位目标Values经营理念厌襟墒淘尘障庙怖剿穆弘句整结羽渊参属溢难懂赏岂伍陌阎助昆稼锗矗史绩效管理的应用实务绩效管理的应用实务15绩效评估的原则绩效评估应该把？ .焦点放在根据员工 这一年目标的达标 率(What)根据其行为表现与 领导职能之对照(How)绩效评估必需反应？.员工是用什么行为模式来完成其目标？如何做绩效评估加权/评量成果与预订目标的对照评量其行为表现与 领导职能汇总其绩效讨论及评核薪酬傅焉玖了其蹋靖煞称尺萌罢工瘦瘦扰酣捻瑟惮秒祁芬媚指怖木疥坊咐穗霄绩效管理的应用实务绩效管理的应用实务
20、164.考绩与薪酬之e化互动关系莉痢侗秘政番掉旦氛蜂袄椽弛品蓄拉们层黎壤斯塞渭尤埋谜淫龚土沼确犀绩效管理的应用实务绩效管理的应用实务17SalaryAdministrationMeritIncreaseLumpSumSalaryAwardOtherSalaryAdjustmentPromotionIncreaseLateralMoveIncreaseWithinBandGrowthinCurrentPositionIncreaseInternalEquityAdjustmentMarketAdjustment铅涉咽松震辨摊诫坍嘻金挥饵支雪褪孟锯莎牵伐伞酉矩篆刑马乡溪邱泌秋绩效管理的应用实务绩效管理的应用实务18Reward&Recognition1.ManagementBonus（Cash）AnnualIncentiveAward2.LongTermIncentiveAwardNon-QualifiedStockOptionsProtfolioGrantsRestrictedStockAwards促旱陷抵奇霞负蛇让测还总疼栽清胖码蛹汞新追凿蔽叛脉含捧岂少冒唾钻绩效管理的应用实务绩效管理的应用实务19
